An opportunity has been created for a qualified Business Analyst to join the fast moving Legal & General Network, which is part of Protection and Annuities.
This is a key position within the Business Development Division of the the Legal & General Network, reporting to the Head of Technology Change.
The job includes all aspects of business analysis for LGN technology projects and existing systems and will support the delivery of key digital projects to meet the LGN Business Strategy.
1. Ensure LGN requirements for all technology solutions and systems are delivered, supporting project managers, IT suppliers and 3rd party relationships as required.
2. Proactively manage the POS support mailbox, dealing with queries and issues within set SLAs thereby maintaining stable and robust systems in BAU. Ensure production incidents are analysed and dealt with based on priority and required business outcomes.
3. Investigate and model business and systems functions, processes, information flows and data structures, using appropriate analysis techniques in order to identify opportunities for improvement.
4. Propose solutions, identifying alignment with business requirements, making recommendations to business managers taking into account costs, benefits and risks.
5. Document requirements using the agreed standards, methods and tools ensuring consistent high quality output.
6. Contribute to effective communication processes appropriate to the audience situation and the desired outcome in order to manage the smooth delivery of change.
7. Assist in defining, planning and reviewing project deliverables through the project lifecycle to ensure they meet business requirements.
8. Identify evaluate and raise change risks, issues and dependencies that may impact project deliverables, proposing mitigating actions where appropriate.
9. Define, develop & deliver processes & systems to ensure a consistent and good level of service that means customer expectations are met, is consistent with what we have communicated and is aligned to L&G’s Treating Customers Fairly policy
Skills, Knowledge and Experience required
1. Analytical Thinking - understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
2. Business Analysis Techniques - apply techniques, which help in modelling and understanding a business and its operation. Examples: functional business models, statistical process control, relational data modelling, use case.
3. Corporate, Industry and Professional Governance - Familiar with standards associated with the practitioner's current Role. Examples: End to end, product development model, Group policies and procedures, acquisitions and mergers policies
4. Information Modelling Tools - Familiar with tools and techniques (manual or automated) which can be used to document an understanding of the structure, relationships and use of information within an organisation. Examples: information usage model, entity model, class diagram, relational data model, data flow model.
5. Organisational Awareness - Understanding the hierarchy and culture of own, customer and supplier organisations and being able to identify the decision makers and influencers in order to successfully implement target-operating model.
6. Testing - Aware of principles, methods, techniques and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects. Examples: test scenario planning, defect analysis.
7. Information Capture Techniques - Proficient in the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis.
8. Industry knowledge - Knowledge of financial services market e.g. L&G strategy, regulation, distribution model, products, products and propositions.
Qualifications: ISEB (Business Analysis) qualified BA is preferred but not essential.
Experience: Proven experience as a Business Analyst is essential
LGN JD BA L1 2012final+cap .doc Reckitt Benckiser Group - 11 months ago