This position is located within the Fraud Team and will report to the Fraud & Compliance Manager. The primary responsibility of this position is to identify the fraudulent purchase or usage of products or services by monitoring voice services, and undertaking analytical tasks in relation to all other anti-fraud initiatives performed by the Fraud Team, to ensure that detection objectives and strategic business goals are met.
Your key responsibilities will be:
- Recognising and responding to cases generated by the telephony Fraud Management System (FMS) for unusual or suspicious usage or other detection mechanisms using established parameters
- Looking at cases generated by other fraud monitoring systems and screening processes undertaken within the fraud team for unusual or suspicious activities
- Taking appropriate investigative steps in relation to suspected fraudulent call data to prevent further abuse and loss of revenue
- Ensuring all fraud cases are worked in a timely manner in line with department procedure.
- Compiling reports of investigation activity & supplying periodic reports of all fraud monitoring statistics
- Providing concise briefings to Supervisor and fraud team on suspect fraud cases, both verbal and written
- Assessing new subscribers for potential fraud using a variety of screening systems and tools.
The successful candidate will have the following experience and skill set:
- Good working knowledge of all Office applications (e.g. Word, Excel, PowerPoint, E-Mail, Access) and have an in-depth understanding of the Internet
- Comprehensive understanding of the various types of telecommunications frauds, trends and fraud prevention best practice
- Proven understanding of the various types of other related threats such as Bad Debt, Application and Payment fraud, trends and best practices
- Ability to prioritise, multi-task, plan and organize
- Excellent communication skills &able to effectively communicate with a wide variety of people and organisations both internally and externally to the business
- Self-motivated and strong supportive team player, demonstrates integrity in all aspects of performing the job
- Proven experience in fraud prevention & detection techniques within communications, retail or financial services industry is essential
- An understanding of the UK legal system and judicial practice in relation to fraud would be beneficial
Go to Job Listing
Security Management Resources -
12 months ago
