To carry out the day to day processing and administration activities within the Development Support team which supports:-

• Sales team of 23
• Corporate Partnership team
• Marketing team

to ensure a high standard of service to both internal and external customers.

Main Responsibilities

To manage, incoming email, general queries and correspondence for the Distribution and Development team. To prioritise, draft and respond to mail/queries where appropriate/necessary.

To handle the day-to-day communications from intermediaries, Partners, internal departments and the Distribution and Development team, interpret action required and handle, with referral to the Business Development Co-ordinator where necessary.

To co-ordinate arrangements for a variety of internal and external meetings and events, assembling appropriate paperwork and background information where necessary.

To collate, sort and present Management Information.

To complete action points from meetings by liaising with the appropriate levels of staff in the Underwriting and Operational Departments.

To respond and resolve complaints, sometimes liaising with appropriate internal departments.

To arrange appointments on behalf of Broker Account Executives and complete meeting notes on the Customer Relationship Management system.

Telesales activity - fact-finding, data collection and the promotion of Ageas products to an agreed panel of intermediaries.

To maintain and suggest improvements to existing systems and administrative procedures.

To undertake any other ad hoc responsibilities as required, e.g. assist in collating and presenting Responses to Tender documents.

Job Context

The jobholder provides the link between the Sales team/Account Managers and the Company’s intermediary base/partnerships, as well as maintaining communication between the Distribution and Development Department and other internal departments. This is especially important as some Account Executives are home based and spend the majority of their time visiting customers.

The jobholder should have experience in personal lines and Commercial insurance.

The jobholder will seek to ensure intermediaries and partners are provided with information to enable them to feel confident about doing business with Ageas Insurance.

The jobholder is responsible for their health and safety whilst working for Ageas

Knowledge - Skills and Experience

Technical: Ability to extract data, produce reports and Management Information.. Appropriate experience / knowledge of the insurance industry would be an advantage.

Communication: Effective communicator verbally and in writing, exhibiting good questioning and listening skills in order to identify customer requirements,

Building relationship: Strong ability to work as a part of a team and foster good working relationships internally and externally. Demonstrates timely and open communication and is diplomatic when dealing with others.

Customer Service: Be able to provide excellent standards of customer service and possess strong telephone skills. Previous customer service experience would be an advantage

Keyboard skills essential

Strong organisational skills required including the ability to prioritise effectively during busy periods

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Ageas - 12 months ago