Managing an inspection and enforcement team consisting of up to 22 direct line reports, ensuring that the relevant training and guidance is provided to officers in order to deliver a first class inspection service, while fostering a customer service centric culture.

• Fulfil the clients statutory obligations by managing the delivery of a regime of inspections on the TLRN that includes sample, defect and investigatory inspections required under the New Roads & Street Works Act (NRSWA).
• Provide a fundamental element of TfL’s NRSWA Lane Rental scheme and overrunning works operation by ensuring inspections are undertaken on roadworks and accurate evidence of road network occupation is captured in order to mitigate statutory charges being challenged by work promoters.
• Enforce Mayoral objectives such as the Mayors Roadworks Pledge and Code of Conduct on Roadworks by managing the monitoring of promoter work sites on the TLRN for compliance with specified standards.
• Deliver a key component of the clients Permit Scheme by managing the inspection of roadwork sites in progress to certify that the approved permit conditions are being complied with, including checking that traffic management is set-out as agreed.
• Manage the provision of inspections on licensed activities to satisfy compliance with agreed terms and conditions.
• Manage the enforcement and inspection back-office to ensure all inspection activities required on the TLRN are scheduled, distributed, monitored, evaluated and completed in a timely fashion and to a high quality.
• Lead a team responsible for managing disruptive incidents that occur during special events or out-of hours that arise from statutory undertaker works on the TLRN with a view to instructing promoters to implement solutions that mitigate disruption in the most rapidly effective way. Throughout the period of the Olympic and Paralympic Games there will be a responsibility to become the Planned Interventions first point of contact for such incidents and manage the operation of an emergency response desk located within London’s Strategic Traffic Control Centre. Direct staff as necessary to attend problem roadworks to ascertain further information relating to the works.
• Produce reports, briefing notes and correspondence relating to unacceptable works promoter performance; generate team performance indicators to enable the assessment of deliverables by individual officers; and any other documentation required by the Intelligence & Enforcement Manager, including responses to customer enquiries.
• Produce improvement plans where works promoters are failing to meet required standards and supervise the monitoring of sub-standard performance targeted for betterment.
• Compile evidential files for breaches of industry standards or Mayoral initiatives to respectively enable legal prosecutions to be instigated or instances escalated as deemed appropriate.
• Attend the clients works coordination and works promoter performance meetings to raise issues relating to unsatisfactory practices identified with roadworks on the TLRN, together with any other meetings deemed appropriate by line management.
• Working with the Operational Analysis team, manage the provision, maintenance and enhancement of technology such as CCTV access, inspection software and data capture devices to enable inspections to be conducted in the most efficient manner from either within the office using CCTV or in the field.
• Develop robust relationships with key roadworks stakeholders. Represent the Traffic Directorate as the clients public face in dealing with road user customers and other stakeholders and liaise with local authorities and statutory undertakers as appropriate.
• Seek to improve the quality of Roadworks operations in all respects, working closely with cross Directorate and external stakeholders to achieve targeted aims.
• Assist with the preparation and successful delivery of the teams’ business plan, together with the best value and quality assurance processes; and strive to recommend business efficiencies that contribute to delivering a fitter organisation.
• Provide shift rotation coverage 7 days per week.
• Undertake any other duties consistent with the general objectives and duties of the post.The ability to produce and distribute highly detailed and concise reports
• A systematic approach to dealing with problems and, in particular, encouraging other colleagues to meet deadlines set by their Managers.
• The post holder must be a skilled communicator with the ability to establish positive and practical working relationships.
• Proficient in MS Office applications, including Excel, Word and Powerpoint and Visio

CV-Library - 12 months ago