Northgate Public Services is one of the fastest growing public service businesses in the UK. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK.
We work together with our clients in trusted partnerships to deliver better public services that seek to improve the skills and capabilities of employees, fully engage the public and thereby add to public value. It is the depth and breadth of the knowledge and the work of Northgate Public Services employees that places it in a distinct position.
Northgate Public Services partners with the public, private and not-for-profit sectors. In the UK we work with 95% of Local Authorities, every police force and a large number of health organisations, housing associations, utilities and transport companies.
Northgate Public Services supports corporate and service transformation through sustainable performance partnerships. Its services embrace local government, environment and planning, energy efficiency, public safety and enforcement, health and social care, housing, financial management and transport.
Role Summary
If you are the successful candidate you will
support the delivery of ICT services at North Lanarkshire Council.
This will mean two things:
·
Some of the time you will be dealing with requests
for assistance from Council employees who are experiencing IT issues.
You may be able to help fix the problem
immediately;
otherwise you will be
recording the problem to ensure that someone else fixes it.
·
The rest of the time you will be assisting
Northgate staff who deliver and install IT hardware and software.
You will be involved in making changes to IT
equipment to make sure that they meet the Council’s needs.
Duties & Responsibilities
•
Support client with ICT issues and service within the Council
•
Issue resolution and password resets
·
Transfer email requests to a Service Support System
·
Moving ICT hardware and helping to install software
·
Keeping records of work done, time spent and customer agreement
Required Knowledge and Experience
•
Enjoy
working in a team
•
Good
spoken and written communications skills
•
Attention
to detail
•
Motivated
to learn new skills and procedures
•
Flexibility
•
Wanting
to provide a service
Desired Knowledge and Experience
Security Clearance / CRB Clearance
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview. Northgate Information Solutions Limited - 12 months ago
