Iron Mountain a global leader in information management is seeking a diligent, enthusiastic and dynamic person to provide operational support within the business and have a good working knowledge of warehouse locations and understand the appropriate function keys and information windows within the retrieval system (SKP-Safe Keeper Plus).

Please note that this is a fixed term contract, involving shifts between: 6 am to 8 pm.

RESPONSIBILITIES

The successful candidate will be required to:

• Understand and utilise IM inbound and outbound procedures to retrieve, process information from client`s order onto SKP and use PDT scanner to scan items in the warehouse.
• Ensure contents of box are protected in accordance with the client specifications i.e. stacked correctly & sensitive / delicate information must be securely wrapped
• Replace damaged boxes where appropriate.
• Ensure that the system verification process is adhered to at all times (SKP)
• Check jobs on the system at regular intervals during the day and prioritise requests according to cut off times. (For example some jobs have a 2 hour SLA).
• Ensure jobs are released from the system in a timely manner and appropriate paperwork attached to the box.
• Responsibility for maintaining integrity of box locations
• To carry out site inbound functions
• Ensure that all orders that the site receives are processed accurately and boxes are put away within designated timescales. Position will involve manual handling.
• Adhere to site requirements for Palming in/ out
• Ensure client queries are resolved using Collect system
• Responsibility for monitoring box confirmations and ensure boxes are back on site within the required SLA i.e. from the time the job is created the boxes should be back on site within 5 days.
• Process destruction orders which are received from inventory services - retrieve data from stores using PDT scanner and place in skip on site so that the data can be destroyed. (Applicable Merton IM site)

SKILLS AND EXPERIENCE:

• Must demonstrate good customer service behaviours
• Good communication skills
• Ability to work well under pressure
• Puts the customer first
• Effective communication skills
• Professional image, attitude and method of operation

Experience:

• Previous experience of working with the records management industry is desirable
• IT literate

If you would like to explore how Iron Mountain became as successful as it is today please copy the following link into your browser:

http://www.youtube.com/watch?v=rNU-L9c9nzs

If you wish to take advantage of this exceptional opportunity and put yourself forward for this position, please click *Apply* below.

Unsolicited CVs, calls or applications from agencies will not be accepted
Iron Mountain - 10 months ago