Company: This company have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They are responsible for developing and managing some of the most sophisticated online applications in use by corporations today. With revenues of $25bn+ and customers in over 100 countries they are regarded as the leader in their field.

They have a new project in their Belfast, Northern Ireland office to support their Finnish IT customers. This project is to support Finnish speaking customer`s gaming products and services.

Role: In our client`s European team there is a new position as a gaming support agent. They are responsible for the following, providing excellent customer service and technical support by responding to inbound and outbound customer calls and queries, translating texts from English to Finnish, satisfying the consumer`s needs within an appropriate time period, allocating a certain amount of time to each customer`s case, communicating excellently with co-workers and customers, having a good knowledge of the company`s processes, procedures, products and services. They should manage each problem that arises until it is resolved and improve work practises to the best of their ability to achieve the best results. Supporting IT products requires a technical mindset to understand the products, how they work, the environment they are in etc.

Skills: The ideal candidate must speak fluent Finnish and fluent English and have at least 6 months previous experience working in customer service. The candidate must be highly motivated, target orientated, have good interpersonal skills, be able to work well in a team and possess excellent communicational skills both (verbally and written) face to face or via phone. The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of the internet, internet applications, Microsoft windows, familiar with PC hardware, PC gaming and similar electronics.

Gains: If you are interested in a varied IT support and customer service role where you can manage a customer base and use your Finnish to work with customers call or email us to find out more.

BeesWax Europe

Ireland: +35312313100

UK: +442034683000
Top Language Jobs - 13 months ago