Providing support via the telephone, email, remote session
Opening service requests for each new customer issue
Trouble shooting in real time
Escalating calls and service requests if necessary
Supporting network administrators with questions regarding data protection and high availability for Windows server environments
Windows server experience, some of the following Microsoft Exchange, SQL, IIS, Active Directory, SharePoint, Oracle. Virtualization
More than 3 years experience supporting ...
Double Take Software - 2 years ago
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