Service Desk Analyst My client is looking to recruit a Service Desk analyst for a busy helpdesk. In this capacity the post holder will be responsible for all of the activities associated with dealing with customer queries and system stability from the time a call is raised until IT is closed with the customer’s agreement. These activities include: Receiving calls, first line customer liaison. Recording and tracking incidents and complaints. Keeping Customer informed on request status and ...
Careers and Jobs UK - 2 years ago
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