Executive Director of the Language Centre, Deputy Director of the Language Centre (ELU), academic staff within the Language Centre, administrative staff within the Language Centre and School of Modern Languages and Cultures.
Main Duties and Responsibilities
Your duties will be flexible according to the needs of the School. You will be required to gain knowledge of different areas of student education administration and may be asked to assist in different process areas according to workload demands and priorities.
Strategy and Planning
Contribute to strategic decision making by providing management information to the Language Centre Management Group
Coordinate the collection and representation of market and student information, admissions data, customer care feedback, surveys of student destination etc to contribute to Language Centre strategy and planning work
To ensure that Course Directors are fully up to date with the marketing, staffing and resources pictures for their courses
Office Manager
Line manage all student education service staff in the English Language Unit
Set objectives for and provide leadership and direction to student education staff within the ELU
Ensure appropriate cover is provided at all times to ensure the smooth running of the administration of the Unit, including assessing staffing needs to cover enquiries, admissions and student support across the year, accounting for periods of significantly increased workload
Coordinate the Staff Review and Development Scheme (SRDS) review meetings for student education service staff within the ELU
Admissions
Oversee and coordinate admissions activity across the ELU, ensuring consistent and efficient processes are adopted and robustly applied
Support relevant academic staff in relation to ELU admissions matters
Provide management information relating to admissions numbers
Maintain the ELU admissions policy
Keep up-to-date with current legislation regarding admissions matters and good practice to ensure that ELU admissions are fully compliant with all statutory and other requirements
Liaise with Faculty and University marketing teams as appropriate and in conjunction with relevant colleagues in the Language Centre and SMLC
Act as liaison between the Language Centre and University admissions teams with respect to United Kingdom Border Agency (UKBA) and other aspects of admissions and testing work
Provide administrative support to the Langentry team
Attendance Monitoring
Manage the attendance monitoring process on behalf of the ELU for all taught students
Maintain the ELU policy on non-attendance
Ensure that up-to-date records of student attendance are maintained
Assessment
Coordinate assessment activity across the ELU, ensuring consistent and efficient processes are adopted and robustly applied
Quality Assurance and Enhancement
Coordinate quality assurance processes for the ELU in line with School and University policy
Coordinate the collection and collation of student feedback
Ensure that student feedback is responded to in a timely manner
Coordinate student education enhancement projects in the ELU
Coordinate, in conjunction with relevant colleagues, preparation for accreditation by relevant professional, statutory and regulatory bodies
Internal Market
Represent the work of the Language Centre in relation to the schools of the University
Support the in-sessional work, University English Language Test (UELT) and the Langentry Team, which provides specialist advice to admissions and other staff in receiving departments of the University of Leeds
Act as liaison between the Language Centre and University admissions teams (for example, the Taught Postgraduate Admissions and Research Student Administration teams) with respect to UKBA and other aspects of admissions and testing work
Coordinate with the Foreign Language Teaching Unit (FLTU) Director in support of developments under Languages@Leeds
General Student Support
Manage the student enquiries service
Assist front-line student education service staff as appropriate with complex or difficult enquiries from students
Manage the coordination of induction activities for students in conjunction with the relevant academic staff
Coordinate the production of student handbooks in conjunction with relevant academic staff
Provide administrative support to the Langentry team
Support in-sessional EL provision as required
Ensure that student records processes are functioning efficiently and effectively within the ELU
Facilitate the functioning of ELU staff-student forums in conjunction with relevant academic staff
Have a broad understanding of the University, School and Language Centre regulations on attendance, discipline, and academic conduct, and know where students can find detailed information and advice on these matters
Have a broad understanding of the Universitys pastoral and support services offered by the Student Support Network, and refer students appropriately
Maintain oversight of the homestay accommodation programme
General
Member of the Language Centre Management Group
Participate in School and University groups/projects/forums as relevant to your role
Participate in and organise appropriate training
Carry out the duties of the post in accordance with the university values of professionalism, inclusiveness, integrity and community supporting the core value of academic excellence
Carry out the duties of the post in accordance with university standards, policies and procedures
Maintain a safe work environment, including ensuring compliance with legislation and the undertaking of risk assessments in the student education office
Undertake any other duties commensurate with the grade as might reasonably be required
Career Expectations
The University of Leeds is committed to developing its staff. All staff participate in the Staff Review and Development scheme and we continue to work with individuals, supporting them to maximise their potential.
Progression to a higher grade is dependent on an individual taking on an increased level of responsibility. The scope for this job may grow over time, allowing possible progression should the post holder demonstrate the skills and a wish to develop and increase their responsibilities.
University Values
All staff are expected to operate in line with the universitys values and standards, which work as an integral part of our strategy and set out the principles of how we work together. More information about the universitys strategy and values is available at http://www.leeds.ac.uk/comms/strategy/
Person Specification
Essential
Educated to A Level (or equivalent qualification or experience)
Relevant administrative experience obtained in an educational setting
Excellent interpersonal skills with the ability to build positive working relationships with staff at all levels
Excellent written and verbal communication skills, including the ability to effectively interpret and communicate complex information (such as policies and procedures) to staff at all levels
Ability to influence and negotiate effectively with others to achieve desired outcomes
Ability to demonstrate experience of interpreting complex policies and regulations in order to provide advice to others
Ability to assess and respond to the varying needs of students from a wide variety of backgrounds
An ability to produce, manipulate and present data with accuracy
Experience of working to tight deadlines and willingness to prioritise and provide support to other people when required
Ability to work independently and as part of a collaborative team
Ability to plan and allocate workload over the short to medium term, being aware of longer term issues
An ability to plan, review and improve administrative processes
An ability to identify and resolve issues and find practical solutions to problems
Proficiency in standard Microsoft Office products or equivalent; ability to access, interrogate, interpret and report data from information management systems as required
Desirable
Experience of working in higher education
Experience of working with large groups of international students
University of Leeds - 9 months ago
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