Visa Europe has an opportunity to join the Customer Implementation team as an Implementation Consultant. An ESSENTIAL criteria of the role is fluency in another European language supported by the division (German, French, Turkish, Polish, Italian, Spanish). The Implementation Consultant role will involve a variety of tasks in the testing, certification and project management of EU Member Projects and Production Changes. The team works in a dynamic environment responding to the demands of both internal and external customers. The team plays a crucial role in ensuring that customers are capable of supporting and processing all Visa transactions, as well as supporting any changes to the Members parameters in production.
Key Responsibilities:
Act as main point of contact for customer and relationship management for the project lifecycle
Produce, validate and maintain all project documentation, including project plan project scope etc.
Provide consultancy to the customer throughout the lifecycle of the project
Carry out testing & certification activities for new and/or existing members launching Visa Europe products & services and changes to the productions systems
Provide training & coaching to new team members
Carry out double-checking and approving activities for system changes
Work with team leader to proactively resolve problems and conflicts as they arise
Instigating improvements to the certification and project management process
Complete the complex process of setting up of a customer’s profile within the Visa Europe systems
Review member profile changes to ensure that requested configurations are appropriate and consistent with business objectives
Build and maintain strong working relationships with key departments within Visa Europe that will contribute to a projects success
Demonstrate the ability to work in a team environment
Proven ability to use their own initiative and accurately manage their workload to deadlines
Displaying excellent interpersonal and negotiation skills
Essential Criteria:
Solid experience in providing Customer Service in a B2B environment and or Project Management experience ESSENTIAL
Ideally educated to degree level (UK/overseas) or equivalent significant industry experience could mitigate this need
Fluency in English plus a second European language supported by Implementation ESSENTIAL – German, French, Turkish, Polish, Italian, Spanish
Proven track record of commitment to quality
Ability to manage multiple projects from inception to delivery implementation
Desirable Criteria:
Experience of payment systems, mobile or banking experience, specifically in the areas of Authorisation and Clearing systems
Visa Europe is owned and operated by more than 4,000 European member banks and was incorporated in July 2004. In October 2007, Visa Europe became independent of the new global Visa Inc., with an exclusive, irrevocable and perpetual licence in Europe . As a dedicated European payment system it is able to respond quickly to the specific market needs of European banks and their customers - cardholders and retailers - and to meet the European Commission’s objective to create a true internal market for payments.
Visa enjoys unsurpassed acceptance around the world. In addition, Visa/PLUS is one of the world’s largest global ATM networks, offering cash access in local currency in over 200 countries.
