Our client urgently requires a Helpdesk / 1st line Service Desk Analyst. You will be responsible for providing professional expertise and skills in provision of 1st line user support escalating to 2nd/3rd when necessary. Duties to include incident management and progress chasing to ensure service delivery to agreed standards, resolving general hardware and software issues. Candidates should have practical experience working in an IT service environment including working knowledge of service ...
Careers Seeker - 2 years ago
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