The turn around in all areas of the company in staff is ridiculous. You'll never have job security. Far to many SILLY rules. The probation is a YEAR. Alot of heavy lifting and dealing with a huge amount of unhappy customers. Very good pay and once you get used to the job and work well in a 2 man team can finish early quite often.
Good pay, good finishes
No job security, heavy lifting, unhappy customers (understandably)
ASM (Former Employee) – York, North Yorkshire – 17 January 2018
Not the best place, management changes a lot which un settles. Training programme good but poor support once in showrooms. All about figures, they find ways to penalise when they can. Hard place to stay motivated to work.
Kitchen Designer (Former Employee) – Portsmouth – 9 January 2018
Days were extremely busy but enjoyable. Downsides were no time to have lunch or breals. The company expected this from all members of staff. No option to take time back or be paid for the extra hours that you work. It was a challenging roll on a daily basis. All staff are contracted to 44 hrs per week over a 6 day period. Time away from work was not enough. On average it was more like 50 hrs per week. Sales period would increase to anything up to 60 hrs plus but again no time back and no option to have it paid as overtime. The staff are very click and tended to bully.
Kitchen designer (Current Employee) – Leeds – 28 December 2017
Training was 2 weeks wasted learning the wrong kind of things, no support once back in the store - training is promised time and time again but never materialises and they wonder why you don't improve but you ask for support and get ignored staff turnover is terrible for this reason, you're encouraged to lie to customers and pass the book. No one higher up will take responsibility when things do go wrong and your hands as a colleague are tied. Currently looking for other work after being there 6 months as the company is a joke who doesn't care about staff or customers.
Information Advisor (Former Employee) – Southend – 1 November 2017
at work i like learning new things everyday but have new goals everyday. some jobs can be boring but i like to make them fun and better but every job iv had has had goals and i have completed them goals
Pay is very poor. Contract 30 hours but expected to work more, for the same pay. You might not get the commission you expect due to claw backs. Your customers are given to other designers who are favoured. Boy culture of smoking and talking football. Very unprofessional. I have never worked anywhere like it, please avoid this company.
The pros of parking outside and free coffee are not unique to Wren so go elsewhere to get them - or even get paid enough to buy your own coffee
there are none
terrible management, huge turnover of staff. products not up to standard
Pay was good when I joined but company now charge you for every mistake which is fair but when they charge you at 50% of cost you can quickly loose all commission earned on the sale. I have also been charged for items that was not my mistake. Simply a case of customer change mind. If you complain about a charge against you the company believe it or not charge you £100 so you have no Human resources to complain to. They will happily deduct 50% off your salary by taking back commission if a kitchen is not delivered in 6 months. You are encouraged to sell at all cost but management will be first to throw you under the bus if any issues arise. Head office management also do not care about customers once they have a customers money. I find working with the low integrity and lies very difficult
Wren is a great company with a lot of training and guidance to ensure employees are excelling in their job. The management are very good and will always be supportive and happy to help any customers or kitchen designers.
Kitchen Designer and surveyor (Former Employee) – Colchester – 18 September 2017
you are pushed to make a sale on the day ... if no sale your manager will drop the price until the customer buys or walks out. You will have to phone the customer within 72 hours to push home the sale, if still no sale you will have to carry on harrying the customer by phone and email. Most of your day is standing around or chasing outstanding customers.
After reading reviews before I started I was very hesitant to accept, however I went for it and have to say I am happy I did, the management is relaxed and helpful, the team is very welcoming and never failed to help me if and when I've been stuck, as long as you do your job and crack on during the day you won't find a more pleasent job, half an hour unpaid break but you barely notice it, being busy throughout the day makes your days fly. Overall good team, good company reccomended!