World Duty Free Group Employee Reviews

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A great company to work for and some brilliant people
Company Driver (Former Employee) –  Heathrow, Greater London20 September 2017
As a company driver I was required to take company employees to various locations throughout the UK, The most difficult part of the job was travelling to locations within central London and the East end particularly.
Pros
Flexible hours
Cons
Long hours
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Customer Services Assistant
Customer Services Assistant (Current Employee) –  Birmingham / Airport13 July 2017
Great company to work for but the management team are very unprofessional. They do not appreciate there staff and the lack of communication between managers and employees is very limited. Do not get recognised for all the hard work one does. It's all about meeting company needs. There is no flexibility, and management only think about the job in hand. There is too much favouritism within the company.
Pros
Staff discount
Cons
Management, flexibility, salary and respect
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This job will drain you
Customer Service Associate` (Former Employee) –  London / Gatwick Airport11 July 2017
While it can be fun to work here if you're in the right state of mind, the attitudes of the customers can quickly get to you. Management is helpful, and the other staff are (almost) always there for you. It's hard to explain in a review, so if you really thing airport retail could be your thing, give it a try.
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Productive and enjoyable environment to work in.
Online Merchandising Assistant (Former Employee) –  Bedfont, Greater London6 July 2017
Work environment at WDFG was enjoyable to work in with very friendly staff and challenges to meet and learn from everyday.

What I have Learnt:
• Vast experience in online retail product merchandising.
• Expertise in site usability and consumer buying behaviours and trends.
• Profound knowledge of marketing fundamentals, content creation and integration, E-Commerce, marketing promotion and campaign developments.
• Strong understanding of brand building and value.
• Excellent time-management and organisational skills.
• Proficiency with desktop applications and Windows-based programs.
Pros
Good Work Timings
Cons
Unstable website
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management and recruitment needs to improve
Customer Service Assistant (Former Employee) –  Birmingham, West Midlands27 June 2017
Poor management and unsociable hours. As well as this, The World Duty Free Group have a high staff turnover and there's is no job security. Pay is poor too working night shifts you get paid standard minimum wage.
Pros
Discount
Cons
Bad Managment and Poor Pay.
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Poor management wasting a good company
(CSL) Customer Sales Leader (Current Employee) –  Glasgow Airport25 June 2017
Poor Rota

3am starts

Tainted management

Untrustworthy staff/Management (honest box payments)

No fun allowed

Bonus scheme rewards targets get moved so bonus can't be met

Overtime paid at time + 25% (soon to be time owed)

No resolving of issue's arisen from staff complaints

Management use your idea's as their own

Profit driven management only looking for a fall guy when things go wrong which is regularly
Pros
Staff discount on products
Cons
Rota No Management Training bonus scheme non existent
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Relaxed
Customer Service Assistant (Current Employee) –  London Heathrow Airport, Greater London10 June 2017
Time sometimes goes slowly but there is not too much you can do. General customer service skills required and only minor till operating skills. In terms of retail it is better than highstreet.
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Poor leadership / Management
Assistant (Former Employee) –  Heathrow t529 May 2017
Poor organisation from leaders / managers. Difficult to progress unless you know how to brown nose. Insufficient Staff, over stretched for the amount of work required. Uneven work balance between shifts leading to one shift with a greater work load. Leaders lying about colleagues to other colleagues including talking about private details on investigations / disciplinary. Wage rises based on performance but leaders and managers reluctant to give out, even if you work your backside off. Even if you get above target there is nothing much to show for it other than more work piled on top of you, whilst others who are just on target often don't do there fair share of work with little repremand. With short levels of staff lead to problems covering breaks and with leaders who don't care as long as the money keeps coming through the tills, so staff either miss or leave shops woaffally understaffed. If and when any high value stock goes missing, staff will get investigated even if it is impossible to be able to cover an entire shop with one or two staff members.
A social fund is available to all shifts but leaders make you jump through hoops to get it.

The only real benefit is Staff discount available on fragrance, sun glasses and jewellery but there is a limit on how much.
Pros
Benefits
Cons
Everything else
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Bad hours, good pay
Replenishment & Customer Service Assistant (Former Employee) –  Gatwick Airport Station, West Sussex28 May 2017
Unsociable hours, offset by a good pay scale, some flexibility with hours however mostly night work, nice to deal with a variety of people from around the world.
Pros
Good pay
Cons
Long hours
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Very poor work environment
Night Replenishment (Former Employee) –  Heathrow Airport Terminal 526 May 2017
Typical day involves:
-Working back stock
-Putting out delivery
-Generally addressing standards in the stores.

You can spend at least 3 hours on a 12 hour shift doing nothing. If delivery is late, you can spend a lot longer doing nothing. Work load is relatively light.

Management is very poor, workplace culture is not good, bullying and misbehavior from staff is common. Avoid the job, especially at Terminal 5.
Pros
Pay
Cons
workers
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The people make this place
Customer service leader (Former Employee) –  Manchester Airport, Greater Manchester18 May 2017
world duty free is an excellent place to work, if you enjoy working in an environment full of lively characters and interesting customers. Working in world duty free gave me experience as a manager in an environment where meeting sales and service targets was important. In my opinion the role was challenging and rewarding, but only executed properly by half of the management team. There is sometimes a lack of support in your role, but this encourages you to be more confident and have more conviction in your own decision making abilities. Overall, the place is a good place to work, but the unsociable hours and the sometimes lack of motivation can be hard to deal with. I enjoyed by role here, but I feel you have to be resilient to do so.
Pros
great staff discount, friendly people, fun workplace
Cons
unsociable hours
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Repetitive, good pay good benefits poor management
Replenishment Assistant (Current Employee) –  London / Gatwick Airport, West Sussex25 April 2017
Can be a fun place to work with a lot of friendly colleagues has recently been taken over by Dufry and is putting pressure on management which seems to have made working here toxic
Pros
good shift patterns
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The worst Managed Place
sales assistant (Former Employee) –  Manchester6 April 2017
While working for Duty Free I realised how badly the managers were trained as they didn't even know how to do their job and treated staff badly. They never appreciate any progress of staff and pressure you to go out of your way.
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Worst company to work in
Sales Assistant (Former Employee) –  Le23 March 2017
Worked in Lba one off the worst companies I've ever worked for there's no support from management not a friendly environment wouldn't recommend This company to anyone most off the time I felt like the mangers didn't know what they were doing and left most off the work for they employers whilst they sat in the back having tea
Pros
Good discount
Cons
Early morning
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Avoid
Customer Service Advisor (Former Employee) –  Edinburgh Airport23 March 2017
Till work only - 4am starts no flexibility difficult to get time off or shift change woeful training childish unqualified line managers company lie about former staff in references - no support for new staff. Avoid
Pros
None
Cons
Lots
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busy environment
Replenishment Assistant (Current Employee) –  London Heathrow Terminal 51 March 2017
Heathrow is always busy and always keeps you on your toes if you like that sort of environment then go ahead and apply, people are friendly and helpful meeting new people and different cultures
Pros
3 days off
Cons
Long Hours
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Customer Service
Customer Sevice Leader (Current Employee) –  World Duty Free Group4 February 2017
Customer Service - World Class, World Wide.

Ensuring customers have a fantastic experience in store from start to finish.

Global Retailer
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Poor Management
Customer Service Assistant (Former Employee) –  London7 January 2017
Avoid working for them unless your really desperate and it's the last resort. You can do so much better as they put uou down.not great hours weird management horrible. some co workers nice. you have management talk about co-workers behind their backs not a great atmosphere at all hence why I left horrible company to work for avoid with a passion
Pros
None
Cons
Loads management for one not great
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Ok
Customer Service Assistant (Former Employee) –  Stansted Airport19 December 2016
• Working as a generic service assistant serving customers
• Shelving and stocking all the products sold
• Developing communication skills with different consumers
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Manage do not care workers
Sale and Service Specialist (full time) (Former Employee) –  Heathrow Terminals24 November 2016
Leader is the worse didn't know what they doing One asking you go do this other asking you doing other thing every days coming to work been stress out by them so how can sale business and customer services will be in proof . They way treat the staff not good at all look how many staff leaving everyday . A good company staff stay loyalty but ask them self how many staff left in one year. They are not selling 50p thing at lease gave good customers service business will improve what is the point they told the staff befing in the hand over how much money company lost but did not see where have gone wrong and try to fixed it .Ask the staff are they happy working like this eviroment .
Pros
Lunch break have to rush to eat
Cons
More time for break have to rush
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Overall rating

3.0
Based on 112 reviews
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3.0
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3.2
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2.6
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3.0

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