Sales Assistant (Former Employee) – Leeds And Bradford – 10 January 2018
My experience within my working period with world duty free, was a different but enjoyable time. With friendly co workers, understanding management and happy passenger. The day there are actual really fun but also hard . You work quite long hours but your not stuck doing the same thing for all the hours, so you don't get bored. There is always something to do, so that your not stud around. The co workers are all a laugh and you will have fun working with them. This job gives you great experience in customer service and retail, which will help you in your future careers. If i ever got the chance i would go back working for them.
Customer Service Advisor (Former Employee) – Manchester Airport, Greater Manchester – 28 December 2017
Everyday was different in the airport as the replenishment team we had to stock the shelves in the beauty area. Perfumes, aftershaves, make up and creams were all to be put in place and we had to make sure the shelves were clean. Once the last flight had departed i had to cash up all the tills including the duty free outlets. After cashing up i would offer my colleagues help in the luxury area. Once everything is clean and in place and shelves were stacked up neatly i had to welcome early passengers which would be around 4am. Greeting people from across the world was the best experience. Towards the end of the shift i had to monitor the alcohol and cigarettes section and explain to passengers about the policies of taking these items abroad.
Replenishment assistant (Former Employee) – Edinburgh – 10 December 2017
Manager rude dictative swears. Shouts at people on shop floor has tbem in tears. Horrible culture ..people lie and try to get you in trouble for things you havnt done. Very high turnover of staff due to poor management lazy csls Backstabbing ..all the time Unhelpful with holidays hrs etc Takes 4 mths to approve holidays or reject Overall morale low Wouldnt recommend to worst enemy
Part Time Sales Assistant (Former Employee) – Edinburgh Airport – 4 December 2017
I worked for this company for 12 weeks having given up another job. First 6 weeks not 1 problem then switched supervisors and got hauled in the office every shift for either talking to a colleague about a Work issue or not talking to colleagues and causing a atmosphere!!! She even got a pal of hers to report a blatant lie about me and got the ball rolling for me not to pass my review. Disputed it all the way but no management cared. Worked my backside off every night for nothing just so there pals could keep there jobs utter joke AVOID at all costs.
Operations and Store Manager (Former Employee) – London / Gatwick Airport – 13 November 2017
Highly dynamic airport customer service and retail group that is incredibly successful at maximising and utilising its assets at all locations that it functions in, very driven to provide for the customer experience and maximise its financial benefit impact.
Can be very boring when quiet a lot of down time but then when busy can become very hard and stressful management decide to go into hiding and sit around winding people up when already stressed as it is
A great company to work for and some brilliant people
Company Driver (Former Employee) – Heathrow, Greater London – 20 September 2017
As a company driver I was required to take company employees to various locations throughout the UK, The most difficult part of the job was travelling to locations within central London and the East end particularly.
Night Replenishment Administration Leader (Current Employee) – Terminal 5 – 15 August 2017
12 hour night shift shifts 3 day on 3 days off, busy fast paced environment., work place culture service service service, operations rarely recognized. hardest part of the job is the 3 on 3 off nights enjoyable part of the job, amazing night team and close support network between terminals. lead
autonomy to work with own initiative, excellent discounts
Duty Manager (Former Employee) – Birmingham – 27 July 2017
Spent 14 years working for this company, and progressed from working as a storeroom assistant to duty manager in that time. I found my place of work to be so interesting where no two days were the same offering regular challenges on a daily basis.
Great company to work for but the management team are very unprofessional. They do not appreciate there staff and the lack of communication between managers and employees is very limited. Do not get recognised for all the hard work one does. It's all about meeting company needs. There is no flexibility, and management only think about the job in hand. There is too much favouritism within the company.
Customer Service Associate` (Former Employee) – London / Gatwick Airport – 11 July 2017
While it can be fun to work here if you're in the right state of mind, the attitudes of the customers can quickly get to you. Management is helpful, and the other staff are (almost) always there for you. It's hard to explain in a review, so if you really thing airport retail could be your thing, give it a try.
Online Merchandising Assistant (Former Employee) – Bedfont, Greater London – 6 July 2017
Work environment at WDFG was enjoyable to work in with very friendly staff and challenges to meet and learn from everyday.
What I have Learnt: • Vast experience in online retail product merchandising. • Expertise in site usability and consumer buying behaviours and trends. • Profound knowledge of marketing fundamentals, content creation and integration, E-Commerce, marketing promotion and campaign developments. • Strong understanding of brand building and value. • Excellent time-management and organisational skills. • Proficiency with desktop applications and Windows-based programs.
Customer Service Advisor (Current Employee) – London – 2 July 2017
When i started working here it was great. But thats mainly due to me not knowing the whole politic side of the business.
Management is absolute rubbish. They lie to prove you wrong. They judge you like little kids. Once i was a minute early clocking out ane i got a negative feedback from a leader.
They have a very high staff turnover with someone leaving almost everyday. You either have new people or very very old people.
I would highly recommend skipping this business. Its not worth it. I wouldnt call this a proper job. Its not a place to progress. There are people working here for 20+ years doing the same role as they did when they started. Its verh depressing.
Customer Service Assistant (Former Employee) – Birmingham, West Midlands – 27 June 2017
Poor management and unsociable hours. As well as this, The World Duty Free Group have a high staff turnover and there's is no job security. Pay is poor too working night shifts you get paid standard minimum wage.