William Hill Employer Reviews

Serving customers daily.
A huge insight in to the world of gambling.
Good communication with all management.
A generally positive atmosphere, created by co-workers.
Keeping on top of all expectations.
Dealing with the general public, good banter.

arrive into work, do a quick shop tidy so the store is up to health and safety standards, log onto my computer and immediately take in bets or sort out bets ready for customer winnings.

learned to work with various ages of customers and personalities.
learned how to work with large sums of money.
learned how to be capable of working out of my comfort – more... zone.

hardest part of my job was recognizing different types of bets that i haven't come across yet.

the most enjoyable part of my job was making new friends and knowing new people, also getting to know who the store regulars are. – less

I was able to progress quickly in William Hill, in just 2 years I have become Shop Manager. The pay is generally sufficient, however I do not think they pay well enough especially due to the amount of responsibility a Shop Manager has. The hardest part of the job is the amount of fraudsters and barred customers that you have to keep a track of, and – more... I also struggle to find a work life balance with the unsociable hours that I work. The most enjoyable part of the job is working with a really good, well trained team and meeting all walks of life every day. – less

a typical management day would be from 8:30 am to 10:00 pp.
you learn the epos tills, translating bet and betting knowledge.
some mangers are good, some have high and mighty attitude.
the co workers are nice people, working on a 7 1/2 hour shift with people you get to know them very well.
the hardest part of the job is the customers because they can – more... become aggressive on occassions.
the enjoyable part of the day is going home. – less

The job is very much what you see is what you get. I learned a lot about handling difficult customers. Management are distant. all shops are meant to be self running and adhering to company policy. Management only get involved when there are problems. the hardest part is dealing with customers you know cannot afford to gamble. Company policy dictates – more... that they must be treated as any other customer unless they admit to you that they have a gambling problem. – less

Worst bookies ever. Bad management not interested in staff welfare at all. Some nice staff. No work life balance due to long hours. Great customers in most shops. Had to be signed on till exactly on time or disiplinary. Not allowed to empty machines till 9.30pm but didnt get paid after 9.30pm either and then expected to stay till everything cashed up – more... without pay. If you value your sanity dont do it!!!! – less

Had such a laugh working with so many great people here, although very "cliquey". The pay however is not the best, especially for deputy managers and lbo managers considering the responsibilities you have. Concerning the management team, it is a case of "if they like you, you will go far, but if they dont, theres nothing down for you". hard work and – more... making the lbo more profitable mean nothing. Saying this, i worked my way up because i was very well liked by management. – less

Started working at hills and within a few months I hated it. Managment send out memos all the time about petty things eg only one person allowed to be seated at the counter at one time, must be signed on your till at the exact second or you have to change ur time sheet even if you've arrived early and are sorting out other things. STaff management talk – more... about all staff behind their backs. Company make out all the benefits of working for the company when the fail to mention the clauses eg excellent bonus which you lose if you take any time of sick even with a doctor's line. Told you have to do overtime, no isn't an option. Horrid job, look elsewhere. – less

I have really enjoyed my time at my current job but feel I need a new challenge.

Typical day at William Hill was setting up the day's business ahead, during the morning i would check both safe and insert aswell as doing the previous days work security checks, do float for cashier coming into work, once cashier was in i would get banking ready and take it. When in in the evening i would do the security checks on safe/insert, empty – more... all the gaming machines, close cashiers till down and collect there money from that day, do some checks, put money away and run end of day and then close down the shop. – less

Busy working environment dealing with many customers, I have learned alot about customer service, and managing a shop, with one staffon at the same time, dealing with disputes and handling large amounts of cash.
Management is varied and uneasy, a lot of change, and favouritism within the company. Hard to excel.
Co workers are good, but can easily turn.
Hardest – more... part of the job is dealing with disputes. and the most enjoyable part of the job is talking to the customers. – less

A typical day was spent answering calls from the companies shops dealing with a variety of queries and problems. I learned to keep cool under pressure and to be polite no matter how hard it got. The hardest part of the job was when i was unable to help, i felt i had let them down and it was enjoyable when i was able to solve their problems.

Shops opened at 9.30 a.m would arrive half an hour earlier to set up shop, i.e putting up papers, check the posters making sure the right information was available to our customers. Float the tills, double checking the figures matched from the previous days business. Float the machines. Staff would arrive and get them to sign onto their tills and double – more... check their floats. Talk them through the days promotions and specials. Deal with customers and queries, taking and paying out bets. Administration. Daily banking. Check our marketing i.e shop posters advertising the latest sporting events with the latest prices. Keeping the shop clean and tidy. Staff would take it in turns to go and do a shop tidy. On busy days would send a member of our team out to help customers. Check to see if we are or have hit our shop targets with slippage and turnover etc, if not find ways of trying to improve our service. Check rival betting firms for their slippage and turnover. I really enjoyed the job, it was challenging and busy. Our shop won shop team of the year for excellent customer service. I worked really well as part of a team,enjoyed working together there was a good atmosphere in the work place with staff and our customers. – less

most days where a 7 hour shift, learnt great costomer service, worked well with management and staff.Hardest part was having to sometimes work 7.45am to 10 pm.Best part meeting and hepling new customers.

Very adult orientated.
Using mathematics every day.
Social job.
small team environment.

A typical day at work starts with me opening the shop. I come in and log on to our system and then count the money in the safe and transfer it to my till. Once the till is ready I then proceed to put out the horse and dog racing papers that get delivered daily to our shop. I will then get the machines ready. Before the shop opens I make sure all the – more... marketing and football coupons are up to date, amending them if not. I open the doors at 8am and turn on the shop gantry and audio. The first hour is usually very quiet so in this time I do a daily business audit to check the day before business and to check there's nothing suspicious or incorrect on it. I then check the dairy to see if there's any notes or messages I need to be aware of. Once the customers start coming in to collect bets or place bets I make sure I am offering an outstanding service to them. I love having a chat and a giggle with the regulars who come in every day. This is the part I love most about my job, building a rapport with customers. When cash handling I make sure I am concentrating to decrease the chance of cash loss. At around midday I set up a float for my cashier. When they arrive I let them know of any important messages or information they may need to know. Depending on how much is in shop I will go and do some banking discreetly. Usually after this I would take my dinner break. After dinner I would go back out to work and depending on how busy the shop was I would possibly go out and host on the shop floor, chatting and interacting with customers. At around 5pm another manager would enter the shop to take over from me. I would let them know of any issues that they need to be aware of. I would check my float and sign out of my till, ready for the other manager to start their shift.
As a bookmakers hours are very long we get an ever changing rota covering days/nights/weekends. Unfortunately because of the shop hours we seem to work a lot of unsociable hours and I find it very difficult to maintain a work/life balance. – less

I find William hill the worst company ever to work for, my shop mangers are the nicest people ever and will do anything for me. But the rest of the management suck if your face doesn't fit you havent got a chance, which I have recently discovered, as I have been asking for extra hours for a long time but they keep employing other people who don't even – more... want to work there. My advice is to stay well clear of William hill coz they have caused me nothing but stress since I started working there. – less

This is a good company to work for. Training and career advancement is excellent, many staff members are friendly and helpful.
The only downfall I have found is that the job is most suitable for young adults or older staff whose children have grown, its not really suitable for people with young families.

A typical day at work can become extremely boring. You perform the same activities day in day out. Mentally the job can begin to take its toll once you realise that the regular customers you are told to bond with are addicts being abused by the company. The company has no morals, other than to push gambling onto people. The majority of your peers are – more... friendly and kind, however the management infra-structure is completely power hungry. – less

If u value your sanity please think again, you are bombarded on a daily basis with demands from upper management to promote and encourage people to bet more and more. U are set targets for promotions, sales on a monthly basis. Worklife balance is no no, forget family life, never got 2 days off in a row.

So much happier now that i am out of that enviroment