William Hill Employee Reviews

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Excellent customer service
Customer Service Assistant (Former Employee) –  Royal Leamington Spa, UK4 December 2017
Taking and paying out bets to the customers.
Making sure shop floor was clean and tidy.
Arranging the float for the day and at end of the day making sure the receipts matched what money was taken in a day.
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Fun place to work
Cashier/Sales Assistant (Former Employee) –  Rose Grove, Burnley29 November 2017
Really good place to work if you enjoy sports. Can be repetitive at times but the customers are generally lovely and the staff are easy to get along with
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Fun and productive
Cashier Supervisor (Former Employee) –  Strood28 November 2017
Everyone worked hard but there was always a good balance of laughter within the work place.
The management were brilliant at pushing you to the next level of your career.
Pros
Bonus
Cons
Long shifts
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it was okay
CSA (customer service assistant) (Current Employee) –  London20 November 2017
i learned how to interact with customers because the job is very hands on. i always learnt that no matter how bad the day may be you have to keep a positive attitude.
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Run by monkeys
Customer Experience Assistant (Current Employee) –  Aberdeen15 November 2017
no structure, no respect, no reward. Shop level staff usually very nice. Management do not care about employees and treat you like scum. Ask of you everything, give nothing.
Pros
seats provided
Cons
everything else
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Long hours, but easy day.
Customer Experience Manager (Former Employee) –  West Midlands13 November 2017
Hours can be long opening and closing the branch but customer interaction is great. Pay not great since they regarded everything but feel for people who've been there a while, they're losing thousands. Rarely see management and you're allowed to get on with your job. Security is a risk, but risks are reduced as much as they can be. Hardest part of job is all the rules, best part is handing over big wins!!
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Lovely people, very relaxed job.
Customer Service Assistant (Former Employee) –  Ellesmere Port11 November 2017
I would recommend this job to people 35+ that can make a good cup of tea, you get to make a lot of friends that you might not normally meet and get to know your regulars.
Pros
free tea/coffee
Cons
boring on quiet days
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Relentless
Customer Experience Manager (Current Employee) –  wood green10 November 2017
very high pressure environment, as dealing with a few hundred face to face customers a day alongside dealing with large amounts of cash belonging to the company, constantly following security protocols to stay in line with policy while having to multi task and manage my staff members , make sure the shop is safe and keep and eye on who's walking in it out, keeping a eye on certain individuals as this is a gambling establishment and people can win and lose money in seconds so tensions are constantly high, also having to deal with violent/abusive/threatening customers on a daily basis.
Pros
tips
Cons
long hours, mental and anxiety issues
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William Hill
Customer Experience Assistant (Current Employee) –  Halifax8 November 2017
The job can be quite fun, especially when you're in the training period. Then you are given a lot of responsibility as soon as your training is completed - like opening and closing shop, ensuring that all the gaming machine totals are correct, and that the shop float for the following day is enough for the next person in. The most enjoyable part of the job is getting to know your regular customers and building friendships with other colleagues. The hardest part of the job is having to deal with customers who can be aggressive towards you due to losing large amounts of money.
Pros
decent length breaks
Cons
long hours, moving from shop to shop nearly every day
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enjoying and engaging
Customer Experience Manager (Current Employee) –  Streatham, Greater London5 November 2017
I enjoyed meeting all the new customers and engaging with them to resolve any issues they have. I have learned to be more alert considering I work in a bookmakers. The hardest part of some days where challenging customers but I grew to be patient understanding to their concerns.
Pros
Resonable price for osyter card travel, company discount, flexable
Cons
long hours, under staffed sometimes over worked.
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good place to work and good colleuges
settler (Former Employee) –  Leeds, West Yorkshire2 November 2017
mainly settleling complex bets which was very interesting and reviewing late bets also in charge of novelty bets long hours but a lot of free days off.
Pros
good salary and good benefits
Cons
long hours and weekends
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Toxic and stressful mentality
Customer Experience Assistant (Former Employee) –  Leicester31 October 2017
Difficult to know where to start. Awful untrained management. Most of the employees are students who rob the place blind because they know they can get away with it. Any decent members of staff move on to pastures new very quickly. Awful awful awful
Pros
None
Cons
Too many to mention
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good workplace
Store Manager (Former Employee) –  Fulham, Greater London31 October 2017
good place to work for students as the hours are long and can be quite demanding at times but overall you will have a lot of fun when working here as a lot of the staff have similar backgrounds.
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Would not work here again
Cea (Former Employee) –  Kingston upon Hull30 October 2017
A normal day would start with customers kicking off because a member of staff had abused them the night before then your expected to do everything while your manager sits back and plays on there phone all day held back wages and holidays that where owed full of gossips and stirers upper management dont care about what goes on in the shop aslong as they get paid
Pros
Shop next door
Cons
With holding wages and long hours
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job changed beyond recognition
betting shop manager (Current Employee) –  Malton, North Yorkshire29 October 2017
worked here for 19+ years its been a great job until approx 5 years ago when standards and job guidelines changed. upper management lost the understanding on front line and became invisible only to surface when they wanted to change things. this has happened so much over the years to the point we are at now which is not good
Pros
customers
Cons
long hours lone working and wage drops
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Fun place to work
Turf accountant (Former Employee) –  Swindon25 October 2017
Always busy and learnt lots of things I didn’t know about particular sports unknown to me I worked there. It always had a lovely friendly atmosphere which was unexpected with that type of eniroment .
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good but bad
Deputy Manager (Current Employee) –  Brixton, Greater London21 October 2017
the structure of the company is set out well but the people that run the company are all clueless and have no idea what they are doing, and if there is a probably they have no idea how to solve.
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Difficult
Full/part time Deputy Manager/Csa (Former Employee) –  Liverpool, Merseyside20 October 2017
Very Long hours
Lone working often a reality.
Very difficult Customer Base, dealing with violence and difficulties a daily occurrence.
Learnt significantly about betting industry good initial training.
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Poor management.
Customer assistant (Former Employee) –  Somerset16 October 2017
An average day was more often than not terrible. If management got involved at all you knew your day would be ruined. Awful treatment of staff, awful work to life balance, no benefits and wages while not the worst certainly weren't good enough for the hassle this job never failed to provide.
Pros
Job itself was fun and rewarding.
Cons
Literally everything else.
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Enter at your own risk
Customer Experience Manager (Current Employee) –  Stafford15 October 2017
To cut a long story short, do not work here. You will be expected to be able to open and close a shop by yourself within your first 12 weeks, during which you will go on courses where you learn all about compliance and nothing about betting or the product we supposedly offer. You will single man in most shops of a night time (safe I know) and then be expected to turn back up 10 hours later for your next shift. Management tell the staff different things to keep them pleased, but ultimately end up letting you down anyway. Pay is just above minimum wage, the most a shop manager can make is about £16,500 a year, after that you'll have to apply for upper management, where you have to wait for the current area managers to have a mental break so you can take their place. It's not a pleasant work environment, the hours are awful and you are treated terribly by staff and customers alike. Stay away!
Pros
Petrol expenses paid (unless based in shop)
Cons
Everything else
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Overall rating

3.0
Based on 541 reviews
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Ratings by category

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2.4
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2.8
Job Security/Advancement
3.1
Management
2.8
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2.8