Monotonous and unappreciated
Customer Experience Advisor (Current Employee) – Kingston upon Hull – 31 January 2018
I’ve been with the company (and still am until I find a new job) and have been for 10 months, in that time I was rushed through a terrible training period in which the company do as little as possible and leave it up to the store managers to fully train you, something which wasn’t always a case, a cost cutting measure I’m sure. I got through my CEA training and passed my fitness test to be a duty manager, my managers praised me for my hard work and said following me was a joy because of how well I do. Customer interaction has always been something I did well and the translation at the tills is something I’ve excelled at, you’d think with all this the BPM (managers above the store managers) would appreciate me, this isn’t the case and my request for more hours was swiftly declined, instead they’d rather hire more bodies, even though the shop is at full capacity. I don’t pretend to know what goes through their minds but it’s a trend above even them, they don’t have the staffs best interests and just see us as numbers, all I can say is DON’T work for this company, minimum wage isn’t worth it for the work we do!
Bad managers, unsociable hours, expected to do overtime whenever they need you, don’t appreciate you, no discount due to nature of business