Awful, disturbing environment with 0 management
Customer Experience Manager (Former Employee) – London, Greater London – 7 October 2017
It starts off nicely and it lasts enough for you to get through all the induction courses, followed by everyone showing their true faces.
Disturbing environment where you're expected to step on your own self esteem, self respect, and all the principles you may have in order to keep customers pleased. Even complying with the rules can be held against you by the Area Manager when you tell them it's made a customer go insane and putting you in a nasty position.
BPMs good for nothing, barely see them, haven't seen Area Manager once in 1 year of being with Hills, worked in 5 different shops, never even seen the man's face.
They'll expect you to give them your everything and when you'll need a favor this one time they'll pretend they've heard nothing, but as soon as you turn them down once, everyone's gonna be onto you, threatening that they'll start investigations on you and all kinda nasty stuff. Whatever makes their life easier. Power given to all the wrong people, that's what I'd describe Hills as.
Not to mention they'll cut off from every corner when you finally do leave. They'll come up with made-up shortage on hours, they'll make it look like you owe them holiday even though it may be the case of them owing you holiday, they'll take everything from you.
Not worth it. At all. Nothing is worth it in Hills. No support whatsoever from upper management, definitely not enough money, no work/life balance, nothing. A joke of a company.
Management, long hours, low pay, toxic environment