Wilko Employee Reviews

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productivity and delivery supervisor
Supervisor/Key Holder (Current Employee) –  Altrincham, Greater Manchester13 December 2017
open store,
set team up with daily jobs list,
review health and safety for daily opening,
daily review meeting with management team,
productivity and delivery reviews,
warehouse standards check,
hand-over meeting with management team
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Supportive team and lots of fun
Till Supervisor/ duty manager (Former Employee) –  Bognor Regis11 December 2017
Serving customers very good training programme had lots of fun whilst working,there is opportunities to progress within the business and to move around the company
Pros
Understanding that you have a life outside of work
Cons
Can be long hours
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Good first job
Customer Service (Current Employee) –  Avonmeads, Bristol10 December 2017
Currently work here. Staff and team supervisors are great but manager is terrible. Doesn’t tell staff anything but expects them to know everything sent through email from head office. Leaves all work to customer service staff INCLUDING closing of the tills. Pay is ok but for what we are left to deal with, could be better. You get to meet a variety of people from all backgrounds which is a pleasant experience. Currently job security is great but no advancements are being offered due to the size of the store.
Overall, manager is horrible. Other team members are great. Work hours are semi flexible and team supervisors will try and negotiate hours with you (manager doesn’t fill out the work hours - leaves it to supervisors)
Pros
Supervisors and other staff
Cons
Manager
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Wilko
Customer Service Assistant (Former Employee) –  Gorleston-on-Sea9 December 2017
I have enjoyed my 9 years at Wilko, I have had a lot of different experiences through the years with Wilko. I love always had Fun and always felt a like a family in each store I have been in.
Pros
Discount
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Relaxed work place
Cashier/Sales Assistant (Current Employee) –  Neath8 December 2017
Overall a good place to work, even if they are making redundancies at the moment (you should be safe if you're a Level 1 or night staff). In my experience I've had a series of managers, quite frustrating as you never know if they're dependable or not. They can be pretty good at allocating shifts around you (even if you have to constantly remind them you CAN'T work on some days), but hours for a level 1 cashier on weekends are not good. 6 hours a week as a student isn't that great even if the pay is good for somebody my age. Overtime is generally given to manager favourites.
Pros
Good breaks, 20% discount, generally nice colleagues
Cons
Hardly any over time, favouritism
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Fun place to work
Sales Assistant (Former Employee) –  Leicester, Leicestershire8 December 2017
Lovely hard working staff to have a laugh with. Made some real true friends that will be friends for ever, the boss is great, she understands if you have any concerns about the job and deals with them quickly
Pros
10% off things that you buy
Cons
Sometimes long shifts
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Was great. Now going downhill
Assistant till supervisor (Former Employee) –  Lincoln4 December 2017
Worked there over 10 years and worked way up the ladder. Then the company decided to change everything and restructure which meant me and other staff were either facing redundancy or going backwards so a basic level again, there is no room for progression anymore and all the experienced staff have walked out.
Pros
20%discount. Friendly staff
Cons
No progression
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positive work ethic
Customer service advisor (Former Employee) –  Huddersfield1 December 2017
Required determination and perseverance. Maintained job satisfaction by pleasing customers and handling ueries with efficiency and with a heightened responsibility. Felt validating.
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Customer focussed
Section Leader (Former Employee) –  Portsmouth, Hampshire27 November 2017
Not many staff so you have to work hard, but a good place to work. Doesn't pay the best! They definitely get their moneys worth out of you. They expect you to work 5 days over 7.
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Friendly staff. good work and life balance. good staff discount
Customer Service Assistant (Current Employee) –  derbyshire27 November 2017
Very busy working on the shop floor. Customer focused. Hectic, rushing to get jobs done whilst being constantly interrupted by customers asking you all kinds of questions. Can be stressful at times but so busy you don't get chance to be bored. Work life balance is good as most jobs are part time. Good staff discount. national living wage, not so great. Skills gained: great communication with all kinds of people, problem solving, organisation and practical time management, using various computer programs to a small degree, operating tills.
Pros
good work, life balance. good staff discount
Cons
working weekends
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productive
Sales Assistant (Former Employee) –  Nottinghamshire26 November 2017
The days wouldn't be boring there would always be something to do around the shop floor. I learned how to re order stocks, communicate with customers and made new friends.
Pros
free food
Cons
long hours weren't allowed to leave the shop
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Challenging and refreshingly different
Manager (Current Employee) –  Yeovil26 November 2017
Family friendly orientated business that has a real focus on the future of the company and doing the right thing for the customer as well as their employees.
Not driven by corporate greed, focus on the things that matter in business. People and health and safety
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Good pay, no choice in overtime and bad communication
Sales Assistant (Former Employee) –  Shropshire24 November 2017
The pay for under 25's is extremely good at £7.35 an hour, however the rotas can be issued days before the shifts themselves and are not posted online or anywhere other than the staff room. No one shift swaps and you're not asked to do overtime it is just given to you, meaning even though you have a ten hour contract you might have to work 30 without being asked first.
Morale and general teamwork are basically none existent following the redundancies because everyone is either leaving or scared for their job
Pros
Good pay
Cons
Poor communication
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underpaid
Merchandiser (Former Employee) –  Huddersfield23 November 2017
it was a lot of stressful work at 4am for very little reward, and the company only kept people on for no more than the 12 week probation period. a little more gratitude would of been nice.
Pros
friendly staff
Cons
little reward for alot of work
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Going downhill........FAST
Csa (Former Employee) –  Bournemouth, Dorset22 November 2017
Be aware that there are lots of jobs available at wilko at the moment due to the 'restructuring' of the company which in layman's terms means making all good experienced staff who have worked their way up to higher levels to be either offered redundancy or have their hours cut by over half and also have their hourly rate put back down to the lowest pay rate......fact. Do not ever expect to advance in this company just look what's happening to those who did. Used to be a 'family company' now just greedy out for all they can get. Hope it all comes crashing down around LISA WILKINSONS money grabbing feet.
Pros
Discount
Cons
No future
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busy and fun working environment
Assistant Till Supervisor (Current Employee) –  Sutton-In-Ashfield, Nottinghamshire22 November 2017
If you want to work in a busy environment this job is for you, always lots to do and varied skills needed, no two days are ever the same and customer care is to a high standard
Pros
staff discount
Cons
hours till 9pm
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Enjoyable atmosphere, flexible working, supportive company
Customer Services Assistant (Current Employee) –  Scarborough, North Yorkshire19 November 2017
Working putting out stock in the evening. Each team member has target times to achieve this which are challenging but doable. Management are on the whole supportive and there is a good atmosphere. The work can be at times physical but there is a sense of achievement and satisfaction at the end of the shift. Fellow workers are all supportive and friendly.
Pros
Flexible
Cons
None
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Excellent working environment
Sales Assistant (Former Employee) –  Derby14 November 2017
I worked at Wilko for just under 2 years and I absolutely loved it. All the staff are friendly and easy to get on with. I learned more about customer service and shop floor work during my time here and that has given me skills that i can take forward in further job opportunities.
Management are always willing to listen and do the best for you if there is anything worrying you. They are also excellent at keeping you up to date on your training no matter what job you have within the store.
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fast paced , fun and very friendly
Customer Sales Advisor (Former Employee) –  Sutton, Greater London13 November 2017
My main duties and responsibilities included helping customers out with their needs mostly finding things within the shop and checking for stock. Putting out stock, building furniture toys etc for display, cleaning shelves, making sure the shop looks good within the day. Very fun management and people within the workplace however pay is too great.
Pros
Regular breaks
Cons
pay isn’t great
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Very decent place to work
Customer Service Assistant (Former Employee) –  Kettering, Northamptonshire11 November 2017
Days can vary. I learnt Customer Service skills. Management are very easy to talk to and are always very helpful. Being a part of Wilko felt like being part of a family. Most difficult times were with difficult customers, sometimes shopping when we close in 2 minutes, sometimes when they demand more than what I can provide. The best part of the job is who I worked with.
Pros
Free stuff sometimes and discount
Cons
Short hours
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