I watched our store manager bully his assistant into depression all the while he was protected by hr and his regional mgr.ideas from the board are based on savings and not the problems they cause.50% understaffed but 110%of the workload expected finished in a company decided time limit
Stock Controller (Former Employee) – Penge, Greater London – 17 October 2017
Expected to do a 101 different job tasks in unrealistic hours then told off when jobs are not completed. Cuttting hours left right and centre whilst others still have high contracts. Meant to be a family business but don’t understand that most employees are trying to earn a living for their family and that cutting hours = unhappy customers and staff. Only time I progressed was when management NEEDED me to work more so they could work less.
Although i have only been working at Wilko for a short while the job is exactly what it says on the tin they are very flexible with my working hours plus weekly pay and the managers of the morning shifts are amazing everyone else pretty much is to themselves the rate of pay is ok for a first job but if you have bills to pay THIS JOB IS NOT FOR YOU if you're under 21
RSD/Customer care (Former Employee) – Worksop, Nottinghamshire – 15 October 2017
The job itself was easy to do and most of the people I worked with were lovely.
I struggled with being treated like a child (not being allowed out my seat to get a drink, not being allowed to bring drinks back for colleagues, no talking) and the lack of flexibility with the rota (having to use 13 days annual leave for a 14 day holiday when you only have 20 to start with, rarely having 2 days off together).
The discount and staff shop were definitely a good perk.
Discount, majority of the people you work with friendly
Stockroom Assistant (Former Employee) – Canterbury, Kent – 12 October 2017
I had been working in Wilko on school work experience and simply enjoyed the work I had as well as the flexible hours I was given. I didn't feel strained by the hours and was able to work effectively, often completing my work early.
Order Picker/Warehouse Operative (Former Employee) – Magor, Monmouthshire – 11 October 2017
Clock in, get your headset and computer to start your shift. And sign into your name to start the pick. Then the computer will locate you to the right stock and tell you how many to pick. Until you have finished all picks for that shift. I learnt how to use a headset and computer and how to stack cages correctly and how to safely pick up a load without strain on the back.
I was very happy there,but had to finish due to family stresses
Help Desk Assistant (Former Employee) – Kingston upon Hull – 6 October 2017
I was very excited to get the job as Help Desk Assistant,but unfortunately the job role changed+I found it difficult when I had to cash up(I was stressed+couldn't cope with it) my colleagues were great.... I love helping people+got a lot of pleasure while I worked at Wilko's
Company doesn't allow enough hours for jobs to be completed properly
CSA (Former Employee) – Swanley, Kent – 5 October 2017
Given small contract hours but expected to pick up loads of addition hours whether you want to or not. Rotas are a joke and tends to favour 'favourite' staff. Till supervisors are rude, power happy hitlers who do next to nothing other than moan about everyone else not doing their jobs. Bullying is rife as management are too inexperienced to handle staffing matters. Customers should be put first but hours and lack of staff means customers suffer with long queues at tills and no real customer repore as staff can't be bothered as so demoralised.
Poor contract hours, power happy till supervisors, bullying, no management leadership
Till Supervisor (Current Employee) – Strood, Kent – 2 October 2017
i have enjoyed working for wilkos and i have been able to develop in not only my work skills but my social skills. wilkos have given me the tools i need to work well and efficiently. I am saddened by the fact i am being made redundant due to a company restructuring as i feel i have put my heart and soul into the company whilst being a loyal employee.
It's a fast paced business with a wide variety of job roles and responsibilities. The work loads are big and often there is little time to complete them, daily deliveries, working of core fill stock is just part of it, helping in other areas such as tills and housekeeping is a must.