Sales Assistant (Current Employee) – Reading – 24 September 2017
a typical day at work is coming in at your scheduled time and signing in on the till. you go to your manager and he/she tells you what they want you to do today and what u need to focus your time on. some members of staff stay on tills all day for 7-8 hours others stock up shelves and some times they do a bit of both till work and stocking up. every one is till trained. you learn all of the products knowledge in your department and you learn where everything is as well as how to meet the customers requirements. many times customers will describe what they are looking for and it is for you to recommend the best product that meets their needs. you learn to manage your time. the hardest part of the job is that YOU DO NOT SIT DOWN FOR 8-9 HOURS IN THE DAY. this job will always keep you on your feet. the most enjoyable part of the job is the staff you work with. they are incredibly friendly just like the managers. they know how to remain professional but have a good laugh every now and then.
excellent staff, very friendly management team, free uniform
pay is not all that good. primark pay much better. head office people come in very often
Sales Assistant (Current Employee) – Bexleyheath – 23 September 2017
Management are not able to organise holidays. When they do authorise holidays they do not organise cover for the days that a collleague is away for. Employees are constantly stuck doing the same duties everyday. There is no rotation of duties between staff members so that they can train in other areas of the business. The payslip system does not provide a break down of the hours you work and the hourly rate paid to you. The technology provided to assist us in our job does not work all the time.
the typical day at work was arriving and getting given my tasks for the day e.g i would have to reduce note books or move items to a diffirent shelf.and while doing this i would have to deal with the customers and helping them identify where a certion item is in the shop.
Customer Service Assistant (Former Employee) – Weston-super-Mare, Somerset – 23 September 2017
On a typical day at work at WHSmith it would be 9am-6pm with around 2 breaks and half an hour lunch. What I learned is basic customer service and how to help a customer to either find soemthing or return something. The hardest part of the job was only at the start when training on where to put things and organise things and getting the transport to get there. Honestly the most enjoyable part of this job was the social interaction and how the co workers are very helpful and kind. The workplace culture is of all cultures and is welcomed at all times.
Sales Assistant (Former Employee) – Leeds, West Yorkshire – 17 September 2017
The employees are a very nice they can guide you to what you need to be doing. They all have their own specific roles and they know what it is. It's nice place to work if you haven't got an extremely busy life and is not on work experience.
I enjoyed working there very much and discovered my love of books on a different level. The hardest part of the job was trying to get all that needed to be done in a short period of time. I learned to prioritise jobs and work load
Sales Assistant (Former Employee) – Gatwick Airport Station, West Sussex – 14 September 2017
Simple don't bother applying. They treat you like donkeys here. And they get the bonuses. And you'll get nothing for it. While they boss you around! Joke of a company! Lovely colleagues. But managers are horrible! They honestly don't care about their employers.
Sales Assistant (Former Employee) – Newbury – 13 September 2017
A typical day at work would include spending your day on or around the tills. You would be expected to keep the shelves at the front of the store tidy and stocked, whilst keeping an eye on the self-service checkouts and your till. You'd be expected to do this all by yourself unless it is a Saturday.
Sales Assistant (Current Employee) – Coventry, West Midlands – 12 September 2017
It is a very fast pace place to work and constantly changes due to the season, for example back to school, Christmas, Mother's Day, etc. Customer service is a priority and I've learnt through experience how to deal with different types of customers, such as elderly people, young children spending their pocket money, and serving disabled customers has taught me patience and kindness without compromising their independence. The culture of all of the staff is very relaxed and we take on various jobs such as till work, stocktaking, auditing and customer service, both face to face and on the phone.
Flexible hours, some over time. the ability to swap shifts and the 50% staff discount on cards.
Lack of breaks, poor pay. More over time would be preferred.
Supervisor (Current Employee) – Buckinghamshire – 11 September 2017
A typical day at work is busy with loads of different things to do. I have learned that it is a face paced environment with so much going on! The hardest part I find is customer complaints but it's a fun place to work if you're with the right people.
A typical day working at WHSmith invloved dealing with a huge influx of customers whilst attempting to ensure that all tasks were completed. It is very fast paced so is definitely not for the faint hearted. Managment was lacking in this particular area but only in some aspects including diversity and acceptance of all. On the plus side you get to meet amazing people and work hard.
Be ready to work hard, Loved actual job but the running of the company, was atrocious. Staff Training ? What staff training ?. All new starts will be given basic till training for a WHOLE day by another staff member, who themselves have probably only had the same training & started couple wks before you. Then your either be sent Airside to the main shop, where you'll be stuck on self service tills for 7hrs of your shift, or you'll be sent to one of the smaller shops to work in yourself, where you'll be expected to know how to do everything with all that training you were given !!!!. Keep on good side of management & team leaders & you'll be fine, if not, they will all talk about you behind your back, including general staff members.
Sales Assistant (Current Employee) – Dundee City – 5 September 2017
My day consists of opening up the store and preparing the start of the day. After sorting out all of the newspapers and opening the doors to the public, the day begins with making sure the store is presentable and tidy. Some tasks include gathering stock in the stockroom and neatly putting it out on the store floor where there is gaps or low stock, counting all the different magazines on the store floor and stockroom, filling up juice an sweets and serving customers.
Being a key holder has given me lots of responsibility for the store as a whole. I am responsible for opening and closing the store along with access to jobs that help run the store.
The hardest part is trying to remember everything for the store so that everything runs as a whole. The most enjoyable part is building relationships with the staff and customers that come in. Helping people with their queries helps me learn and understand others and the store more.