As a solution architect within Pre sales the work was interesting and I joined Vodafone after 10 years of contracting for security only to be made redundant. My management team were very supportive and overall good to work for. The Vodafone group had some interesting areas and without the re-org I believe i would have enjoyed a career there.
Customer Service Advisor (Former Employee) – Manchester – 17 August 2017
No organisation, Bad management on helping customers with their problems. Management were lazy and would give the advisors the management work that they aren't trained, qualified or just don't the general knowledge to deal with a specific call only management can deal with
I had many year enjoying working at Vodafone, and there are some lovely people working there. The management seem so Newbury based that they had become very disjointed from real life and didn't seem to know enough about how their decisions affect staff at ground level and customers. Shame, I hope it gets back to what it was once,
good pay and conditions.
lack of knowledge and common sense, and the inability to react to customer and staff feedback.
Senior Sales Advisor (Current Employee) – London, Greater London – 25 July 2017
Great environment but i believe this depends on the store you work in and the manager you also have. My manager personally makes work great and he's very understanding and incredibly fair in all aspects.
Hardest part is miscommunication from customer services which then sends angry customers into store as customer services feed them wrong information.
I believe the manager of the shop is important because if he's great the environment will be great which means the store performs well.
The only people who are only really looked after are the top flight management I.e Regional above
Backup Specialist in Infrastructure Team (Current Employee) – Hayes – 21 July 2017
Nice working environment, immediate management were good. Some good perks though these are being diminished. Were great when I relocated to the north & allowed me to work from home. Overall, a shame to get made redundant.
Enterprise care operator (Current Employee) – Leeds, West Yorkshire – 21 July 2017
I have worked for Vodafone for nearly 2 years and I can honestly say it is the worst place I have worked for so far. The management is really bad and unorganised. They do not have the skills to advise agents on how to give the best service to customers. Not a enjoyable place to work in at all, salary was quite high and for that reason they treated agents however they wanted
Senior Operations and Marketing Manager (Current Employee) – London, United Kingdom – 20 July 2017
Work Force Management, Call Center Management, Operational Excellence, People Management, Training, Learning and Development, Organizational Leadership, Strategic Planning, Customer Experience, Project Management, Net Promoter Score, Budgeting, CRM, Telephony, Business Process, Marketing, Communication, Coaching
Vodafobe technical support (Current Employee) – Leeds, West Yorkshire – 17 July 2017
Vodafone isn't a bad place to work, however processes and management aren't up to a good standard, things change too much without any notice ect, systems don't work good. I've improved my skills sets and due to freedom of tool selection managed to deliver my project which hasnt been done before.
Great culture, very dynamic, entrepreneurial, collaborative. People open to challenge and change. Very flexible. Great place to work for.
A typical day involves opening store, floating the tills ready for the day. Next would involve briefing the team of any new offers, and where we are in terms of sales as a store and preparing them for the day ahead, outlining what we need. I learnt a lot as the store I'm in is quiet, so have a lot of time to learn things about management, etc. Hardest part honestly for me, was dealing with how quiet the store can be at times. Most enjoyable part of the job is the different people you meet and the great sense of well-being you get after helping someone who was stuck or had an issue.