Vodafone Employer Reviews

Great company to work for, fantastic benefits.

Learnt a great deal in customer services

co-workers are really friendly however there is a high turnover of staff

hardest part of the job was the complexity of a new solution design and its flaws

the most enjoyable part of the job is definitely the interaction with customers

My typical work day is generally taking calls for phone registration and dealing with handset problems and mobile phone queries. I have learned to be patient and try to perform my job in the most efficient way i can. Management is there to give myself and my co-workers advice and direction when needed and to ensure we are providing the necessary service – more... to our customers. My co-workers are carrying out the same procedures as myself and can sometimes lend a hand when not engaged in a call to offer support and advice. Each employee must make their service fast and effective and offer the customer friendly and useful information. The hardest part of my job is when there is a problem that is difficult to deal with and may need some assistant from a manager to overcome also the unsociable hours. The best part of my job was to know that if i can i am helping someone to get past a problem and take on the challenge of resolving any issues the customer may have. – less

There are some great people working in Vodafone retail stores however the people managing the whole company are trying to save money and the people at the bottom (in stores) are paying for it.

only work for 3 days tried to pick up the routines and the knowledge but wasnt given enough time to learn

#the typical day as following:taking calls,,take briefings with our team manager to tell us about the recent updates and taking breaks with my colleagues.
#i learned to be workaholic,,how to communicate with different people all over the world,,soft skills,,,accuracy.
#management:i'm no happy with the management over there.
#my co-workers are really – more... nice and help us alot also learn us from their experience.
#the hardest part:working hours.
#the most enjoyable part:dealing with different people and my colleagues. – less

Commercial, promoting and completing sales, customer service, marketing

Everyday was different working at a store that dealt with technology was stimulating, every customer was different and the environment it self was an enjoyable one, The products and services Vodafone offered was something that is used by people from all walks of life, everyday there was a challenging task which always kept me vigilant, I enjoy fast – more... pace environments. The management were supportive and I could easily talk to them if I ever encountered a problem, – less

A typical day would processing Technical demand through the process, attending meetings and general discussion

Vodafone claim to be a great company to work for, I would agree if your definition of great is poor working conditions, un-obtainable expectations from above but on the plus side i get a staff phone at 50% discount

A typical day at work involved me dealing with all kinds of clients, some nice and some not so nice, I had to find solutions for the problems they had.

The best thing i learned from this job was to listen well so i could help the client the best way possible.

The management in general were ok with me.

I made lots of new friends there and i am still – more... very good friends with them now.

The more difficult thing was i had to keep up to date with all the new products and offers that came out every few weeks.

I liked the hours that i worked and also the fact that i could change with other work mates days and hours to help suit me when needed. – less

Vodafone is a successful growing global business providing mobile network for customers. It is the seventh most valuable brand in the world operating in more than 30 countries. My role and responsibilities consisted of:
• Delivering outstanding customer service and experience
• Responsible for solving customers problem through to resolution
• Hit and – more... constantly exceed personal targets and contribution towards store
• Stepping up on behalf of Store manager and running store effectively from start to finish.
• Dealing with sensitive paperwork concisely. – less

A great place to work. Flexible working and challenging projects. I've learned the importance of stakeholder management and engagement, corporate communication, how to engage employees, gained buiness and commercial accumen in the telecomms industry.
A flat management structure means I have worked with senior leaders in the business, working on company – more... wide projects with board visibility.
The most enjoyable part of the job was being able to use my creativty to design internal campaigns and stakeholder engagement. – less

good work experience, great process to work for, management, tight schedule, co - workers are the best.. helping.. week off on weekends is the best

The staff at vodafone are friendly and approachable but the ethics of the company are very questionable

Working for Vodafone was a brand new challenge for me as it was entering myself into an industry I had never been involved in. But for a good year I did enjoy it, got on well with staff and management but the intensity of hitting high targets just did not suit me. But I do not regret my time there.

Working for Vodafone was quite demanding. They are very strict on timekeeping. The hardest part of the job is being able to keep calm and be patient with the customers. There is a lot of abuse from customers but it gets easier. There is a lot to learn and you can learn new information everyday. Sometimes it can become over whelming but there are a lot – more... of people around you to help. The team leaders are great, the floor walkers are better. They are experienced agents and if you find that you are having a particularly difficult call they can take over the call and resolve the situation. – less

Customer service advisor
Worked as an inbound customer service advisor, receiving incoming calls from existing Vodafone contract customers. Successfully used my analytical and problem solving skills to understand customer enquiries and complaints and dealt with customer enquiries in the most efficient way .
Promoted a range of different services, packages – more... and price plans that suited customer needs and expectations.
Dealt with mobile devise issues by providing efficient technical advise and support for customers as well as providing information to customers of various products and services that may be useful to them.
Used excellent communication skills to reassure and build rapport with customers as well as emphasising and ensuring customers were always happy with the service and support provided.
Developed excellent knowledge of using complex computer systems and software such as crystal. Also gained advanced customer service skills.
Researched Vodafone competitors enabling me to pick out points that made Vodafone standout from other network companies, enabling me to deal with customer enquiries and complaints more effectively ensuring the customer was satisfied with the service offered by Vodafone.
Ensured customers gained the best quality service from Vodafone in the best possible way to meet and exceed their expectations. – less

the training was in depth, I felt I was confident and had support with management who were available at all times.

I love my job at Vodafone it so exciting not knowing what challenges lie ahead that day.

Vodafone are a very good company to work for! I work as an Onsite Co-ordinator within one of Vodafone's Corporate Customers.
I work with one other Vodafone colleague, and work daily taking calls from customer, end users and also work from emails, between 25-50 emails a day and taking about 20+ calls. Also do alot of bespoke reporting for the customer – more... and attend meetings with the customer and management of Vodafone 1-2 times a month.
I have learnt to be very self sufficient as only see my manager once a month, so have to be able to have excellent time management skills and work management skills.
Hardest part of the job is balancing everything espeically when its very busy,but I always will ensure I do the most important thing first. I would always take a call before working on an email and if we have a customer come up to us, I would deal with then over the calls. Its all about balance.
I enjoy being self sufficient and having the trust to just get on with my job. Also get to work from home, which is great , and sometimes helps as my job is 40-60mins away from home. – less