Store Manager (Current Employee) – Horsham, West Sussex – 20 September 2017
Vodafone is the world’s second largest telecommunications company in which the retail stores are very fast paced sales driven environment. Since starting as a Christmas temp I have always driven myself and my team to succeed in both driving our commercial figures while providing the utmost quality in customer service.
The most enjoyable part of he job is working together as a close team to meet company targets and expectations while remaining customer focused. I find the hardest part of the job is it being part of such a fast paced environment with both products and competitors always changing
Vodafone Telesales (Former Employee) – Stoke-on-Trent – 15 September 2017
Very stressful and put under a lot of pressure from day one, it is a very good job if you are looking for a pressured environment, it has the potential to earn a lot of money if you are good at telesales.
Can be a fun and friendly atmosphere, learnt a lot of interpersonal skills and communication skills. Unfortunately, there are hardly any employee benefits, and no emphasis on employee wellbeing and no room for progression;
Sales Advisor (Former Employee) – Nottinghamshire – 6 September 2017
was working their for just over a month an then all of a sudden , my manager rang me on my day of and told me i was fired because i failed the second watchdog check. I asked why and she couldn't tell me why due to data protection. I rang up watchdog and all i got was passed around and no answers. enjoyed working in my store but the fact that they seem to just let me go with no answers has ruined it for me.
Web Chat Adviser (Former Employee) – Middleton – 6 September 2017
Dealing with existing customer enquiries on line through live web chat. Assisting customers with the best deals for early upgrades on their mobile contracts, taking & processing orders for new handsets, tablets etc, Also processing disconnections.
Sales Advisor (Former Employee) – Stoke-on-Trent – 21 August 2017
The training is good but doesn't prepare you for the job I don't think anything will. Customers are rude to you as they've bin mistreated by Vodafone and everything will be taken out on you. Also the targets change every month and they don't change for the better. If everyone does well they will make them impossible to hit. The only people that hit all the targets and get good money are those who are close to the manager or dodgey. The atomosphere is brilliant it is really laid back and the people are extremely friendly. Staff turnover is terrible. People come and go extremely quick!
Consultancy (Former Employee) – Newbury, Berkshire – 21 August 2017
Working at Vodafone has been an experience. The culture needs to change in the middle management. Too many managers with a focus on doing what is right for the individual career and not the company objectives, vision and mission. Too many organisation/companies with own CxO level staff all running in different directions. Will be a world beating organisation when they get it working.
Customer Service Advisor (Former Employee) – Manchester – 17 August 2017
No organisation, Bad management on helping customers with their problems. Management were lazy and would give the advisors the management work that they aren't trained, qualified or just don't the general knowledge to deal with a specific call only management can deal with
As a solution architect within Pre sales the work was interesting and I joined Vodafone after 10 years of contracting for security only to be made redundant. My management team were very supportive and overall good to work for. The Vodafone group had some interesting areas and without the re-org I believe i would have enjoyed a career there.
I had many year enjoying working at Vodafone, and there are some lovely people working there. The management seem so Newbury based that they had become very disjointed from real life and didn't seem to know enough about how their decisions affect staff at ground level and customers. Shame, I hope it gets back to what it was once,
good pay and conditions.
lack of knowledge and common sense, and the inability to react to customer and staff feedback.
Senior Sales Advisor (Current Employee) – London, Greater London – 25 July 2017
Great environment but i believe this depends on the store you work in and the manager you also have. My manager personally makes work great and he's very understanding and incredibly fair in all aspects.
Hardest part is miscommunication from customer services which then sends angry customers into store as customer services feed them wrong information.
I believe the manager of the shop is important because if he's great the environment will be great which means the store performs well.
The only people who are only really looked after are the top flight management I.e Regional above