Optical Assistant (Current Employee) – Nottingham – 26 October 2017
The average day includes mostly frontline customer service- answering the telephone, dealing with face to face queries. Taking handovers from optometrists and advising customers accordingly on frames and appropriate lenses. Assessing customers needs and building rapport. Checking in stock and contact lens deliveries and ensuring all product is merchandised correctly. Cleaning and making sure the store is presentable.
Lab Technician (Former Employee) – South Shields, Tyne and Wear – 3 November 2017
I worked in the lab full time by myself, I did everything from ordering lens, glazing glasses and hand edging lens, I maintained all the machines and phoned all suppliers. I also worked on the shop floor at the same time when the store became busy.
· Glazing / Hand edging lens · Order and chase delayed lens · Maintenance of machines · Chashing up · Open/close store
Optical Advisor (Former Employee) – UK – 19 October 2017
Is a great working environment provided you meet the criteria of the manager. (That's socially and not about your ability to do the job) Great Benefits and the chance to further your career if meeting the right criteria depending on who your manager is. I enjoyed meeting new people everyday from all walks of life and enjoyed giving good customer service and resolving any issues when they arose. The opticians are generally amazing and while being professional they were good fun to work with.
Free Glasses for yourself and vouchers for money off for friends and family every year
Administrator (Former Employee) – London, Greater London – 13 October 2017
It was a good experience working at Vision Express. It was my first time working in a Optician and also as Administrator. Learned a lot about everything such as having a good organisational skills and use initiative and multitask. To handle queries from employees and managers via telephone/email. Ensuring that the customers needs are met is always the top priority.
Optical Advisor (Former Employee) – London – 28 September 2017
I think you take from it what you put in. Very easy to become stagnant. Support isn't really available but you can progress well if you're driven. Salary is really poor for knowledge you're expected to deal with on a day to day basis.
This job is great if you're looking for a fast paced job where you need to think on your toes and remember lots of information all the time. I did an apprenticeship and the pay was above the national minimum wage so that was good.
Personal Assistant (Former Employee) – Vision Express – 31 July 2017
Nice bright building with Friendly reception staff, close to country park with on site parking available. Old fashioned company in a new building with a corporate look but outdated attitudes. Very Strict regarding Hair colour/dress code. No sickness benefit or pension.
This company is moving too fast and it's main focus is on it's Exec board and their bonus and shareholders dividends. Unfortunately senior management do not live their own Culture and Values. Staff are not valued and it is frowned upon if you do your hours and go home on time. most enjoyable part of the job is working with some nice people.
Staff not valued and expectation to work longer hours with no additional pay or time in Lieu
Key Holder (Former Employee) – London, Greater London – 22 July 2017
Nice staff to work with in general, You do find the occasional manager/ Team leader who does not do the role properly they leave early and leave you understaffed and stress.
The say they promote internally that in fact is a lie they are now hiring people from outside the company for management roles then expect staff who have work with the company for numerous years to train them up especially staff who they have promised a promotion to on multiple occasions, they either get told they are not ready or position not available at the time.
They overwork you, mentally and physically drain you but if you make one comment of tiredness you are told to stop moaning.
Lab Technician (Former Employee) – Stockport – 2 July 2017
It had quite a relaxed and friendly place to work but the hours were quite long and you could work a long stretch of days without a day off. The pay was quite low and I had to do a lot of travelling to get to my job.
Optical Assistant (Former Employee) – London, Greater London – 22 June 2017
The team is lovely. The hours can be quite late as it is in a shopping centre so sometimes finish at 8pm. The day can be quite stressful and hectic. As an employee you get some really good discounts on glasses/sunglasses/contact lenses.
Central Laboratory Technician (Current Employee) – Nottingham, Nottinghamshire – 17 June 2017
Typical work of a manufactory character, daily activities of the same kind. Allocate customer orders to the trays using a computer program. Based on the system indications, I divide the work into those I can send to the cut and those I have to tracing because the lens schape does not exist in the data library or there are too many variables in it, and every time I have to tracing to get the current frame size data. Of course, the description of duties in a very simplistic way.
Team Leader (Current Employee) – Bristol, Bristol – 16 June 2017
Typical day is answering phone helping customers with chose of glasses explaining differences in product quality and price. Learn a lot about optics how all structure is organized and how the system is running essential key people for store. Work place culture is positive as its all about making sure our customers get best value for they money and real care. Hardest part of the job is being expected to stay after work as often there is not enough staff to cope whit the load.