Virgin Media Employer Reviews

I have worked for Virgin Media for 9 years and in that time i have worked for various departments. Wayleave Administrator, Noticing Administrator, Cabinet & Plant Maintenance Administrator and and Invoicing Administrator. Virgin Media is a good company to work for hence my length of service. Everyone is very friendly and laid back. i have enjoyed working – more... for them and will be sad to leave as of redundancy. hardest part of my job is workload and lack of colleagues to take some of the pressure off, also the amount of addtional tasks can be a struggle, with the Lean Sigma Training and various training courses i was required to take. Enjoyable part was the availabilty of being creative and putting your ideas on the table for consideration. – less

I would work for virgin while you are looking for a job that is worth while doing as the moment you come in the door you are told everyday that you are expendable.

I enjoy going into work. My job is challenging and rewarding. The environment is fun and professional at the same time. I am given a sufficient amount of responsibility and support from my manager.

We have great team values and when a new team member joins we all chip in to guide them in the right direction.

I think the most difficult part of my job – more... is securing resource.

I find job satisfaction from empowering my team and building on their strengths to deliver quality on time. – less

Role: Residential Cable TV and Telephone Line Installer.
After my interview and initial week's classroom training this appeared to be the dream job. A company that cared. Tools and uniform provided we were sent out to shadow our soon-to-be colleagues. The first whiff of what was to come started to waft through. All current workers slated the management – more... and complained of long hours with not enough pay. "Same old, same old" I thought and was undeterred. After 2 weeks of shadowing I had changed my mind, had witnessed how "the job must go in" at any cost. Pot luck determined whether the assigned job (of about six or seven per day) was to take an hour or three. No alterations to the schedule if the engineer encountered technical difficulties beyond his control. Deal with it. Starting at 7am and finishing at 9pm on particularly bad days plus a drive home of up to 45mins in the van - provided. Sure you were paid up until 9 but only at the standard rate. The managers need the job in to get their commission you see. So after my training the wind had been taken out of my sails because the contract states that the training costs £1000, which you must pay back a proportional amount of if you quit before the end of your first year. Trapped. The first month is some sort of trial and error nightmare as you begin to encounter problems you haven't been trained on how to deal with. Irate customers when faulty equipment (boxed and new) has to be replaced before they can watch the match for which they bought the service. You learn how to deal with things and get them done "quickly" in order to survive. A laugh about it with all the other poor sods in the same boat the following morning is about the only solace you'll get. After a year I'd had enough of the bully-boy culture among management. Your well-being and support is polar to the commission point they earn on completion of your job. "If you don't like it, you know where the door is".... and I'm glad I took it. – less

I really enjoyed working for virgin media and given the chance and the right opportunity i would certainly work for the company again, all co-workers was fab and great characters and the management was very friendly and helpful, a real pleasure and privilege to work for.

call center work. involved dealing with customers who wished to cancel services

Dealing and resolving Virgin media customers’ faults and queries, with television, broadband and Telephone.
Installing new equipment, and selling upgrades. Ensuring that I achieve over 90% of all my KPI (Key Performance indicator) targets.

Enjoyable place to work..everyone works as a team.
help with training when required.

Processing large volume changes in a highly complex network infrastructure.
Being accountable for delivering a high quality service to customers through effective processing of changes in compliance with governance processes

• Ensures changes are categorised according to their risk and impact, contains the right levels of information and are processed – more... within the respective SLAs through technical approval and the authorisation to review and close
• Performs impact analysis on changes to ensure the impact to customers and services are thoroughly understood, communicated and promptly escalated in conjunction with relevant support areas
• Ensures internal and external customers are notified of the impacts, advising of any subsequent reschedules and liaising to deal with any queries, escalating promptly to management where needed
• Reviews changes post-implementation to verify effectiveness and efficiency and ensuring the information in Remedy records and Configuration Management Systems is correct to support reporting and follows through on any corrective action needed
• Checks change schedule to ensure changes are clash checked ; that scheduling is consistent with customer SLAs and supports governance processes
• Deals with queries and problems via mail, telephone and Remedy from change owners, project teams, engineers and external customers
• Analyses change information and trends, support projects and service improvement initiatives to maximise change success and improve efficiency – less

Typical day at work, When arriving I open up the stand switching televisions and lights on. I then I clean the glass and the screens that are on and around the stand. Then I would process paperwork from deals done the previous day and sort out the till and any money for banking. Then the stand is ready and complete for business. We would then deal with – more... customers approaching the stand with quires or to take out our services and whilst people wernt at the stand we would pitch people and walk out handing flyers out chatting with people to increase sales.

I have learned quite more about ways to approach a sale with a potential new customers and ways to impulse new ways of closing the sale with different kinds of people.

The hardest part about the job Is the location of where we are located doesn't provide enough people living in an area that is able to have any of our services.

The most enjoyable part of the job is representing the company and directly out there speaking to people about our products and services and the buzz of sales chasing business to make as much commission as possible – less

A typical day at work was having a giggle, meeting new people everyday and pushing sales.
I learned I'm not best suited in this field as I don't have the pushy attitude required. I loved the people I worked with and going to work.

Great place to work,company vehicle,excellent salary,commisions are good, good team spirit. Knocking on doors every day.We learnt how to close deals with confidence.Management. Was not the best.Co workers were not bad.Hardest part of the job was to knock on doors in all types of whether.Most enjoyable experience was to meet new people every day

I would work on the virgin media network to fix / install broad band tv and telephone systems.
all very customer facing which I really enjoyed and I learned about just how different people are and everyone has there individual needs and expectations.
I got to work in Cambridge , Coventry , Brighton , which the managers were fantastic and very well run – more... areas.
co workers were very friendly and we would help each other out when required. hardest part of the job was to keep up great customer services given reduced time to do jobs.
best part of the job was the satisfaction of coming out of some ones house to know you have solved a problem or got there business back going. – less

inbound calls from customers wishing to cancel their services.

I really enjoyed working for this company as all the staff and management were friendly and helpful when I needed help. Working here helped me to improve on my sales skills and improved my confidence. While I was working here I learned a lot about the product that Virgin have and the benefits you receive when you are a virgin customer.

Very busy, great team to work with, relaxed atmosphere, hardest part of job is disputes with contractors, most enjoyable part is we cross flex and help each other when stretched

It was a nice welcoming and relaxed place, it was very educational as well as i was picking up new sales techniques. All the staff were very polite and friendly.

The best I have ever experienced, only leaving due to relocation, wish I could take it with me.

A typical work dat involved taking calls and dealing with customers issues on them calls to find the best possible solution,

Excellent benefits with a vast amount of perks. strong values which help in installing a family like workplace to work in