Pros: great colleagues, van provided, free hotel during training, no two days are the same, weight loss, easy to sleep at night, money saved on friday nights as your days off are sunday and monday
Cons: long hours with no choice (unless you like daily threats of disciplinary action!), lack of support when things go wrong, us-and-them rift between management and field workers... the list goes on
Role: Residential Cable TV and Telephone Line Installer.
After my interview and initial week's classroom training this appeared to be the dream job. A company that cared. Tools and uniform provided we were sent out to shadow our soon-to-be colleagues. The first whiff of what was to come started to waft through. All current workers slated the management – more... and complained of long hours with not enough pay. "Same old, same old" I thought and was undeterred. After 2 weeks of shadowing I had changed my mind, had witnessed how "the job must go in" at any cost. Pot luck determined whether the assigned job (of about six or seven per day) was to take an hour or three. No alterations to the schedule if the engineer encountered technical difficulties beyond his control. Deal with it. Starting at 7am and finishing at 9pm on particularly bad days plus a drive home of up to 45mins in the van - provided. Sure you were paid up until 9 but only at the standard rate. The managers need the job in to get their commission you see. So after my training the wind had been taken out of my sails because the contract states that the training costs £1000, which you must pay back a proportional amount of if you quit before the end of your first year. Trapped. The first month is some sort of trial and error nightmare as you begin to encounter problems you haven't been trained on how to deal with. Irate customers when faulty equipment (boxed and new) has to be replaced before they can watch the match for which they bought the service. You learn how to deal with things and get them done "quickly" in order to survive. A laugh about it with all the other poor sods in the same boat the following morning is about the only solace you'll get. After a year I'd had enough of the bully-boy culture among management. Your well-being and support is polar to the commission point they earn on completion of your job. "If you don't like it, you know where the door is".... and I'm glad I took it. – less