Bad management, no appreciation of support staff.
Receptionist (Former Employee) – Norwich, Norfolk – 14 May 2017
I was a receptionist here. Was required to work a 10-hour shift with only 30 minute break. No room to sit in and eat my lunch so would have to sit in my car or go elsewhere (meaning driving or walking somewhere and taking up most of my lunch break)
The pay was awful and I was promised that after 3 months, the salary would be reviewed but this did not happen.
I was also promised that I could train to be a veterinary nurse, as apparently they took on a trainee nurse every September. This is the reason I took on the receptionist job so I could gain experience. They knew this, but they ended up lying to me as they did not take on a new nurse that year.
It took me around 6 months to actually get my work uniform, so I had to spend money to get work attire which is something I wasn't expecting to have to do.
The management was awful and I got told I let the team down when I turned down working overtime shifts. My reason for choosing not to work overtime was because the last time I did work overtime, I didn't get paid and it took ages to get that money.
I remember spending a lot of my shift talking to the other receptionist about the other jobs we were currently applying for - not a good sign.
It was such a shame, because I really wanted to gain work experience and work with animals, but this company really put me off. Would never recommend working here as a receptionist.
Other receptionists very supportive
Long hours, short breaks, no appreciation for the work you do, poor management