Tui Group Employee Reviews

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amazing
sensatori nursery nurse (Current Employee) –  sensatori tenerife27 October 2017
working for TUi has been an amazing opportunity, from coming to work in beautiful nurseries to looking after so many different aged children. each day is different from health and safety checks to delivering equipment to sensory and creative activities every day.
Pros
getting to work in beautiful environments
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Great company
Travel Accounting Specialist (Current Employee) –  Luton, Bedfordshire19 October 2017
TUI is a great company to work for they care about their customers and providing an excellent service. They strive to be the best package holiday company. Office environment is great and the people.
Pros
Concessions
Cons
Open plan
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difficult but enjoyable
Overseas holiday representative (Current Employee) –  The Algarve1 October 2017
Working for TUI group is an amazing oppurtunity however the job role is incredibly difficult. As overseas holiday Representative you are constantly expected to be smiling whether it is 4am or 10pm, you will deal with a mix of people but the experiences you get are amazing and once in a life time.
Pros
accommodation
Cons
long hours
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Interesting with good benefits
Financial Accountant (Former Employee) –  Hampstead London28 September 2017
A brilliant company to work for. Give good study package as well as opportunities within the company to attend in house training. Help you develop as a person.
Pros
Discounted holidays
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Not looking for employees with practical knowledge and experience.
Analyst (Former Employee) –  Luton, Bedfordshire7 September 2017
Seem to have a large volume of turnover across the business, but not looking for employees with practical knowledge and work experience. Lead applicants to believe one thing, then suddenly do another.
Pros
Discounts?
Cons
Disingenuous.
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Great fellow staff
Travel Consultant (Current Employee) –  Merry Hill, West Midlands5 September 2017
Support from other advisors is good but you are expected to work over your shift without overtime pay. The products are amazing and easy to sell, flexibility is the key for this company.
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Great
Service delivery team leader (Former Employee) –  Overseas30 July 2017
Amazing lifestyle. Great progression opportunities. Long hours and expected to go above abc beyond hours sometimes without pay back but worth it in my opinion.
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Great company to work for
Crew Training Standard Administrator (Current Employee) –  Luton, Bedfordshire22 June 2017
It has been a great experience to work for Thomson, i have really felt welcome, and working with different types of people. The company is great for career progression and there are a lot of opportunities available in this company.
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Very ageist attitude and young inexperienced recruiters and managers.
Sales Advisor (Former Employee) –  Swansea City4 June 2017
A nightmare of a place to work! All managers are inexperienced and the recruiters are ex holiday reps with no training in HR or recruitment! What a mess!
Pros
None
Cons
Poor pay, treatment and prospects
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Not very creative
Senior Motion Graphics Designer (Former Employee) –  Luton, Bedfordshire31 May 2017
As a company, Tui is a good place to work. They treat their staff well and have good perks. However, in a creative role, I felt there wasn't much creativity. There was also no progression.
Pros
Good rewards
Cons
No progression in a creative role
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Friendly Company
Travel Consultant (Former Employee) –  Leeds, West Yorkshire9 May 2017
Enjoyed working for TUI but the training could have been better. I was trained on the new systems but unfortunately I was still expected to use the old computer booking system for some aspects of the job.
Pros
Friendly staff, flexible working pattern
Cons
Salary, Targets
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Horrible Horrible company
Sales Advisor (Former Employee) –  Ashington, Northumberland29 March 2017
Horrible vile place to work, disgusting manager and assistant manager in the shop who would sit at a desk and then slag there staff off while you were sitting there. Stupid contracts, stupid targets. The regional manager was horrible had no people skills at all, I certainly wouldn't book a holiday through them. Don't work for them.
Pros
None
Cons
Horrible vile place
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Your just a number
Travel Consultant (Former Employee) –  North West25 March 2017
Over the years they have taken a hard worker who was well paid (due to commissions) and enjoyed their job and are slowly turning them into an employee who now does the minimum and has no passion for the role. By systemically cutting commissions without increasing salaries long serving staff are left disenchanted and looking for alternative employment. They hold meeting and surveys so staff can have their say yet they do nothing with the information. Concession are the same now as they were 15 years ago yet holiday prices have increased massively. No progress for part time staff. Generally managers are poor and training is mostly basic E learning. If your looking to break into travel are prepped to work through breaks and past finish time with no extra pay then short term it's a foot in the door. If you want a company you can be passionate about it's not here anymore.
Pros
Staff and customers
Cons
Pay vs expectations
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Welcome to Thomson !
Travel Consultant (Former Employee) –  West yorkshire7 February 2017
Poor management in majority of stores - unqualified overconfident loud mouths usually. Very high targets for sales and insurance although the product sells itself but asking somebody to buy insurance when they have it through the bank - then overcoming that objection is not so easy ! 50 pence commission per £1000 sold . Do not expect to go on lunch on a Sunday. Don't expect to get paid for any overtime. Team spirit is high and training (the managers that bother to do it ) is very good. Very clicky in most larger stores. Also they will not allow you to say hi if someone walks through the door you must say welcome to Thomson and customers look at you like you have two heads ! Staff retention is not important - robots are easily replaced.
Pros
Good training - when given
Cons
Low morale - treat like a number
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Disgraceful company
Travel Consultant (Former Employee) –  Lancashire31 January 2017
Don't get paid for the hours you've worked and have to dispute stuff all the time, if computers break you're expected to ring an Indian call centre while they "talk you through" fixing it yourself
Shops are freezing, management is awful
New starters are given no management guidance what so ever and have to rely on colleagues for advice
If you want to work and not get paid on time or correctly then work here but if you value your wages (which we all do!) then AVOID
Awful, unfair company
Pros
Nothing at all
Cons
Everything
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great place
Customer Service Advisor (Former Employee) –  Swansea, Swansea18 January 2017
its a great place to work if you are starting out in the contact centre field. The staff are polite and friendly and there are multiple areas of the business you can enter.
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Terrible
Marine technician (Former Employee) –  Port Solent, Hampshire9 January 2017
Extremely poor management.

Treated like rubbish and forced to work all kinds of hours for no overtime, rewards or benefits of any kind.

No training provided but expected to know everything.

Unsafe working conditions I.e carrying out electrical works with no training, carrying out extremely dirty plumbing/waste works with no training or PPE, working at height with no training or PPE, installing VHF systems with no training or qualifications, No health and safety induction, driving a RIB in all weather conditions and times of the day and night with no training or licence.

Would not recommend working here at all if you are looking to work in the marine industry as Sunsail is looked at as a joke by other companies. Having it on your CV would, career wise, do you more harm than good.
Pros
Free food sometimes
Cons
Poor management
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Productive fun place
Delivery Manager (Current Employee) –  Luton4 December 2016
Great colleagues and forward looking strategy. A lot of learning as well as opportunities to make a difference. Advantages of scale as well as dynamic business.
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Working back in the dark ages
Travel Consultant (Former Employee) –  Manchester, Greater Manchester4 December 2016
Working for tui for 7 years was at first a pleasure. But as soon as they started stripping down the hours of work with there new work force management and there flexible contracts. It was a hard task to go to work. Unrealistic targets and push selling there insurance. You are targeted on everything they sell. Which isn't a problem but 40% insurance was and is Unrealistic. As working on twos was a everyday occurrence. No breaks and you don't get paid for your breaks. Bad management in most shops as training for a management positions are mainly given to a jobs worth. New starters are given the same wage as long-term staff and thrown in to the roll. Even if you do well and hit your targets a well done and a piece of card saying well done. But there is always a negative. They stork the customer over and over and you are expected to up sell anything even if the customer doesn't want it. The commission is shocking, with 50p for every thousand and that is on there products. You earn nothing on third party only if they have an insensitive on that week. You do get concession towards a holiday depending how long you have been with them and you can do last minute holidays cheap. If you like hard selling with no breaks and bad management this is the job for you. !!!
Pros
Last minute holidays
Cons
No breaks
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unrealistic targets, ridiculous management
Travel Agent (Former Employee) –  Middlesbrough19 October 2016
Apalling company to work for. As the new girl, I expected to have to do some lackey jobs (getting teas/coffees etc) what I didnt expect was being pressured to ask customers to get into debt in order to get a sale! Targets and expectations of managers ridiculous. Sell a budget trip to malaga but get the customer to pay for extra leg room and you get a big gold star....sell a honeymoon for a couple of grand with no extras added on and its like they would rather you hadnt bothered! Frequently went in to work and got shoved in the brochure stock room ALL DAY but then still collared by manager at the end of my shift kicking off about me not hitting my targets....funny that, when you havent allowed me out front to talk to any customers! Expect A LOT of unpaid overtime if you arent in till close. Stuck it out for a year then had to leave for my sanity's sake... Avoid like the plague!
Pros
better than selling your body
Cons
you are basically selling your soul
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Overall rating

3.1
Based on 40 reviews
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Ratings by category

Work/Life Balance
2.9
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2.7
Job Security/Advancement
2.8
Management
2.5
Culture
3.0

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