Tui Group Employee Reviews

Found 24 reviews matching the search
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Not looking for employees with practical knowledge and experience.
Analyst (Former Employee) –  Luton, Bedfordshire7 September 2017
Seem to have a large volume of turnover across the business, but not looking for employees with practical knowledge and work experience. Lead applicants to believe one thing, then suddenly do another.
Pros
Discounts?
Cons
Disingenuous.
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Great
Service delivery team leader (Former Employee) –  Overseas30 July 2017
Amazing lifestyle. Great progression opportunities. Long hours and expected to go above abc beyond hours sometimes without pay back but worth it in my opinion.
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Great company to work for
Crew Training Standard Administrator (Current Employee) –  Luton, Bedfordshire22 June 2017
It has been a great experience to work for Thomson, i have really felt welcome, and working with different types of people. The company is great for career progression and there are a lot of opportunities available in this company.
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Very ageist attitude and young inexperienced recruiters and managers.
Sales Advisor (Former Employee) –  Swansea City4 June 2017
A nightmare of a place to work! All managers are inexperienced and the recruiters are ex holiday reps with no training in HR or recruitment! What a mess!
Pros
None
Cons
Poor pay, treatment and prospects
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Not very creative
Senior Motion Graphics Designer (Former Employee) –  Luton, Bedfordshire31 May 2017
As a company, Tui is a good place to work. They treat their staff well and have good perks. However, in a creative role, I felt there wasn't much creativity. There was also no progression.
Pros
Good rewards
Cons
No progression in a creative role
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Friendly Company
Travel Consultant (Former Employee) –  Leeds, West Yorkshire9 May 2017
Enjoyed working for TUI but the training could have been better. I was trained on the new systems but unfortunately I was still expected to use the old computer booking system for some aspects of the job.
Pros
Friendly staff, flexible working pattern
Cons
Salary, Targets
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Horrible Horrible company
Sales Advisor (Former Employee) –  Ashington, Northumberland29 March 2017
Horrible vile place to work, disgusting manager and assistant manager in the shop who would sit at a desk and then slag there staff off while you were sitting there. Stupid contracts, stupid targets. The regional manager was horrible had no people skills at all, I certainly wouldn't book a holiday through them. Don't work for them.
Pros
None
Cons
Horrible vile place
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Your just a number
Travel Consultant (Former Employee) –  North West25 March 2017
Over the years they have taken a hard worker who was well paid (due to commissions) and enjoyed their job and are slowly turning them into an employee who now does the minimum and has no passion for the role. By systemically cutting commissions without increasing salaries long serving staff are left disenchanted and looking for alternative employment. They hold meeting and surveys so staff can have their say yet they do nothing with the information. Concession are the same now as they were 15 years ago yet holiday prices have increased massively. No progress for part time staff. Generally managers are poor and training is mostly basic E learning. If your looking to break into travel are prepped to work through breaks and past finish time with no extra pay then short term it's a foot in the door. If you want a company you can be passionate about it's not here anymore.
Pros
Staff and customers
Cons
Pay vs expectations
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Welcome to Thomson !
Travel Consultant (Former Employee) –  West yorkshire7 February 2017
Poor management in majority of stores - unqualified overconfident loud mouths usually. Very high targets for sales and insurance although the product sells itself but asking somebody to buy insurance when they have it through the bank - then overcoming that objection is not so easy ! 50 pence commission per £1000 sold . Do not expect to go on lunch on a Sunday. Don't expect to get paid for any overtime. Team spirit is high and training (the managers that bother to do it ) is very good. Very clicky in most larger stores. Also they will not allow you to say hi if someone walks through the door you must say welcome to Thomson and customers look at you like you have two heads ! Staff retention is not important - robots are easily replaced.
Pros
Good training - when given
Cons
Low morale - treat like a number
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Disgraceful company
Travel Consultant (Former Employee) –  Lancashire31 January 2017
Don't get paid for the hours you've worked and have to dispute stuff all the time, if computers break you're expected to ring an Indian call centre while they "talk you through" fixing it yourself
Shops are freezing, management is awful
New starters are given no management guidance what so ever and have to rely on colleagues for advice
If you want to work and not get paid on time or correctly then work here but if you value your wages (which we all do!) then AVOID
Awful, unfair company
Pros
Nothing at all
Cons
Everything
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great place
Customer Service Advisor (Former Employee) –  Swansea, Swansea18 January 2017
its a great place to work if you are starting out in the contact centre field. The staff are polite and friendly and there are multiple areas of the business you can enter.
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Terrible
Marine technician (Former Employee) –  Port Solent, Hampshire9 January 2017
Extremely poor management.

Treated like rubbish and forced to work all kinds of hours for no overtime, rewards or benefits of any kind.

No training provided but expected to know everything.

Unsafe working conditions I.e carrying out electrical works with no training, carrying out extremely dirty plumbing/waste works with no training or PPE, working at height with no training or PPE, installing VHF systems with no training or qualifications, No health and safety induction, driving a RIB in all weather conditions and times of the day and night with no training or licence.

Would not recommend working here at all if you are looking to work in the marine industry as Sunsail is looked at as a joke by other companies. Having it on your CV would, career wise, do you more harm than good.
Pros
Free food sometimes
Cons
Poor management
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Productive fun place
Delivery Manager (Current Employee) –  Luton4 December 2016
Great colleagues and forward looking strategy. A lot of learning as well as opportunities to make a difference. Advantages of scale as well as dynamic business.
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Working back in the dark ages
Travel Consultant (Former Employee) –  Manchester, Greater Manchester4 December 2016
Working for tui for 7 years was at first a pleasure. But as soon as they started stripping down the hours of work with there new work force management and there flexible contracts. It was a hard task to go to work. Unrealistic targets and push selling there insurance. You are targeted on everything they sell. Which isn't a problem but 40% insurance was and is Unrealistic. As working on twos was a everyday occurrence. No breaks and you don't get paid for your breaks. Bad management in most shops as training for a management positions are mainly given to a jobs worth. New starters are given the same wage as long-term staff and thrown in to the roll. Even if you do well and hit your targets a well done and a piece of card saying well done. But there is always a negative. They stork the customer over and over and you are expected to up sell anything even if the customer doesn't want it. The commission is shocking, with 50p for every thousand and that is on there products. You earn nothing on third party only if they have an insensitive on that week. You do get concession towards a holiday depending how long you have been with them and you can do last minute holidays cheap. If you like hard selling with no breaks and bad management this is the job for you. !!!
Pros
Last minute holidays
Cons
No breaks
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unrealistic targets, ridiculous management
Travel Agent (Former Employee) –  Middlesbrough19 October 2016
Apalling company to work for. As the new girl, I expected to have to do some lackey jobs (getting teas/coffees etc) what I didnt expect was being pressured to ask customers to get into debt in order to get a sale! Targets and expectations of managers ridiculous. Sell a budget trip to malaga but get the customer to pay for extra leg room and you get a big gold star....sell a honeymoon for a couple of grand with no extras added on and its like they would rather you hadnt bothered! Frequently went in to work and got shoved in the brochure stock room ALL DAY but then still collared by manager at the end of my shift kicking off about me not hitting my targets....funny that, when you havent allowed me out front to talk to any customers! Expect A LOT of unpaid overtime if you arent in till close. Stuck it out for a year then had to leave for my sanity's sake... Avoid like the plague!
Pros
better than selling your body
Cons
you are basically selling your soul
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Engineering & Maintenance management need a refresh
Administrator (Former Employee) –  Luton Airport11 September 2016
E & M employees are friendly and hard working, but don't have time for the fun element that the company portray, as they are often under pressure to perform, and afraid to speak out through fear of being seen as a trouble maker by management.
Some junior managers need a reshuffle as they have become staid in their positions. They would probably benefit on reviewing the way managers perform in the head office.
Pros
Concessions, working hours
Cons
E&M management
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Couldnt wait to leave
Travel Advisor (Former Employee) –  London10 May 2016
Over the years this company has gone from bad to worse. Lazy managment, perks for those that brown nose, non flexible, terrible pay, the presure to rip the customers off has increased and its generally not the job it used to be.
Pros
Consession
Cons
Pay, pressure its a thankless job
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60 hour weeks with rewards or benifits
chalet host and a supervisor. As a chalet host (Former Employee) –  overseas5 May 2016
house and feed customer throughout the day. clean all areas of the chalet/hotel. i learned how to work with a young team and the management was unorganised and unwilling to help. co - workers were just as willing as i was and wanted to get the job done as best possible. the hardest part was the long houred weeks and the most enjoyable part was the buzz about the place.
Pros
the team
Cons
long houred weeks
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Bad Management
Former employee (Former Employee) –  Tyne and Wear21 April 2016
Advertised educational trips are non existent! Or should I say favored to the 'golden team'! Expect far too much from people for salary paid...company is a taker but staff get nothing back. Support is non existent.
Some good benefits though in terms of concessions paid but otherwise if you are prepared to eat sleep and breathe this company you'll be fine.
Pros
Concessions
Cons
Overall expect too much from people for poor salary
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Average
Travel Advisor (Former Employee) –  North East14 April 2016
There are some very good perks but some very bad points too. Shops are ran on bare minimum staffing and all staff have to be 'fully flexible' with no say on work pattern or own requirements. Overtime does not exist, staff are flexed up and down with little ability to say no. Management is hit and miss, no personal development or support, get on with it and don't speak up is the general attitude. It's very normal to work through breaks/lunches and not get time owed. Targets are very tough and some excessive.
Pros
Educational trips, concession.
Cons
Poor pay, general working conditions, too much pressure, little support.
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Overall rating

2.9
Based on 34 reviews
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Ratings by category

Work/Life Balance
2.7
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2.6
Job Security/Advancement
2.5
Management
2.2
Culture
2.8

CEO Approval

57%
26 ratings
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