TSG Building Services Employee Reviews

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Cowboys
Sub contractor (Former Employee) –  Surrey16 August 2016
This company are a bunch of cowboys who underpriced tenders so they get them then get sub contractors in and pay them ok money but treated like slaves and threats all the time with hold money from you so dangled like a carrot then when contract not being renewed they knock everybody all trades and just employ other people.

So be warned they falsify asbestos reports and health and safety is not used at all so stay away they are cowboys and have not paid over 250k from what we have heard probably many more and more poor innocent companies and people to come.

Trading standards need to clamp down on these idiots and druggies at head office and on site.
Pros
None
Cons
Dont pay
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Fast paced and stressful
Contracts Coordinator (Former Employee) –  Potters Bar, ENG30 October 2015
A typical day at work would have you answering the phone a hundred times a day to tenants reporting breakdowns in their boilers or having a lack of heating or hot water for whatever reason. You can imagine the type of mood the majority of the customers are going to be in because of such incidents..

You'd be raising jobs and allocating them to the correct engineers in the right areas on days and times that are suitable for both, engineer and tenant. You are also required to call large lists of tenants to book in service appointments for annual gas safety checks to be done. You'll come across loads of answer phones and loads of tenants who can't make the time or day that you are offering, for various reasons.

There is a lot of work to do & it's non-stop!.. (This review is based on summer time - which is meant to be the quietest time of the year apparently...)

Management go about their business and don't particularly interact with other staff too much, unless you approach them.

I learned about how gas engineers work their daily schedules and the problems that arise in their jobs & learned more about boilers, the parts they contain and what those parts are for.

To do this job properly, you need to be able to know what engineers cover what parts of London and other parts of the UK ect. You also need to know what the engineers specify in (servicing only, breakdowns, plumbing) in order to delegate jobs efficiently without problems.

You need to be a fast typer with good attention to detail and good listening skills when listening to the problems that the tenants are
  more... experiencing.

The hardest parts of the job are being able to hit the ground running, as you are expected to pick up every aspect of the job extremely quickly whilst being given minimal training time and minimal training quality.

The most enjoyable parts of the job are when you can satisfy customers and they are grateful for it. They verbally thank you and you can hear the relief in their voices.

It's also great when you can keep in high spirits with your team members sitting beside you, and you can perk each other up when the atmosphere starts to dip a bit.
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Pros
Busy office environment, good members of staff, satisfaction of resolving a customer's problems, potential to move into other areas of the company
Cons
Lack of training given, thrown in the deep end, constantly stressed and grumpy staff, badly organized company, ridiculously busy all of the time, customers can be rude and abusive, no canteen or vending machines on site
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Good Hourly Rate Ruined by Callout
Gas Engineer (Former Employee) –  Various18 October 2015
Competitive hourly rate and left alone to complete your days work but poorly managed and pay can be an issue. Callout is paid via a flat rate 'stand-by' payment with no hourly pay regardless of travel or time on the tools which means on winter weekends you could be earning the equivalent of minimum wage or less!
Pros
Usually left alone to work throughout the day
Cons
Lack of callout hourly rate
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tsg
Gas installation engineer (Current Employee) –  Potters Bar, ENG21 May 2015
great firm to work for. Constant supply of work and overtime available.Communication between engineer's and office staff very good.
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energectic fun working
gas engineer (Current Employee) –  london15 April 2014
hard working day to day carrying out serviving breakdowns on all kinds of central heating systms and boilers
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busy and organised
responsive maintenance co ordinator (Current Employee) –  Potters Bar, ENG10 October 2013
Booking and allocating work organising work for my engineers and technicians out in the field. Liaising and dealing with the client and operative queries.
Data entry, ensuring escalations and complaints are dealt with in a professional manner. occasionally dealing with stressful situations/upset callers and to be able to effectively control the telephone conversation by applying proper telephone etiquette. Running specific reports for the client and customer services manager.
Pros
Bonus
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Overall rating

2.7
Based on 7 reviews
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Ratings by category

Work/Life Balance
2.7
Salary/Benefits
2.5
Job Security/Advancement
2.4
Management
2.0
Culture
2.2

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