Driver (Former Employee), Washington, DC – May 2, 2013
Atypical day consist of a lot of driving. Picking people up and delivering documents. Theres not much to learn except the city maybe if you arent already familiar. The top management was very hard to deal with just because of a cultural barrier. His way of life is different from the avereage american and usually he and other employess and even customers – more... bumbed heads alot. The hardest part of the job was dealing with the "boss". The most enjoyable was the drives threw the city. – less
I would like to further my career in a field that is related to accounting. I work from home now and would love to continue to work from home.
Technical Support Agent (Current Employee), Colorado – April 15, 2013
Pros: work from home
Cons: work in office
A typical day at work consists of a split shift where I answer phone calls from customers who are having issues with their satellite internet. I work from home so I have a separate office in my house that is completely quiet and free of distractions. I have learned a lot about myself while working at Transcom. As a technical support agent I learned – more... more about technology and computers than I ever though was possible. What I learned most working at Transcom was personal. I realized that I didn't want to be working in a low-end position and I wanted to make sure that my grades in school were not just good but that they exuded a high level of intelligence because I wanted to start climbing the ladder to success. I have always been a career driven women and I realized that I could achieve my dreams. Therefore, I worked full-time, while graduating with a 3.97 GPA, as well as maintaining a household with 3 babies. I do not have any management experience with Transcom. I help all new agents that are starting with any questions that they have but I am not in a management position. I work very well with co-workers. Rather it is at home or in an office. I am personable and have never had issues with any co-workers. The hardest part of this job is that it doesn't challenge me. It is easy work that is tedious. The most enjoyable part of this job is talking to people everyday and interacting with them on a personal level. I enjoy this job because it has taught me patience and made me realize that sometimes listening is better than talking. – less
CSR Agent (Former Employee), Chatham-Kent, ON – February 2, 2013
Pros: incentives, parties
Cons: long hours
I worked from home so once i signed on we had to sign into a chat room where our team would meet. We had fun entertaining each other in that chat room along with helped each other when we had difficulty with a program. I learned how to have patients with customers, defuse irate callers, multitasking skills and problems solving skills to fit the situation. – more... Management was there to help us with any question and concerns. I loved my co-workers we all worked together to succeed. I enjoyed helping the customer and resolving there problems. – less
Customer Service Agent/ Floor Supervisor (Former Employee), London, ON – December 22, 2012
Cons: salary benefits and raises
At Transcom, the Management has always played the best role in the company all over. I've learnt the best from the most professional trainers , how to be of assistance , make sales , which made the job all the more easier.
Customer Service Agent/Technical (Former Employee), Barrie, ON – December 5, 2012
I loved coming to work every day to be surrounded by my friends and working at a job I loved. I also was a huge fan of our management and was never afraid to discuss my feelings about my job with them.
They higher anyone off the street harassment through out the building benefits suck as everything has to be paid for up front yet you barly make enough money to live on over time was great till they changed it lots of drunks and drugs while at work and no privacy they have your Facebook stocked by a team of employees
Customer Service Representative (Former Employee), Tonawanda, NY – August 14, 2012
Pros: understanding supervisor
Cons: poor health care
Enjoyed working with my co-workers. Immediate supervision, very open to questions, assisting me to reach my goals. Hardest part of job was assisting customers within the limited amount of time the company allowed us to work in. Best part of job was customer's gratitude when I was able to solve/answer their questions quickly.