Sales Team Manager (Current Employee) – Manchester, Greater Manchester – 4 January 2018
Every day was never the same, we have a great community with lots of interaction even though we where a virtual team.
A typical day would consist of meetings, 121's, coaching and observations, focusing on developing our people and knowledge. We would recognise excellent service through performance and commendations. We would drive performance throughout the day via email and be a support for our staff via email and phone. Each month I would go on home visits to conduct monthly appraisals and have some 121 interaction.
The most enjoyable part of my job is the people, many of which I have worked with for over 15 years, I have been able to develop my knowledge and personal skills through working in many different departments.
I have had the amazing opportunity to travel worldwide in my role which is one of the things I will miss the most.
Branch Manager (Current Employee) – Birmingham, West Midlands – 30 December 2017
Fun environment and employees are proud of products. Lots of good award winning ongoing training for employees. Various roles within the company so opportunities up to manager level are there for people that want to do well
There's a culture of blame seeking to avoid getting in trouble oneself so that your every mistake is dragged up publicly and even the smallest mistake turns into a witch hunt. Another frustrating issue is that the roster is always hidden somewhere so if any changes are made you never know and believe me, changes can happen at the drop of a hat.
Travel Agent (Current Employee) – Ballymena – 14 December 2017
Thomas Cook i feel is the Best Travel agency to work for as they offer so much for customers on a daily basis. If there is anything you want they have it and will always make sure they help you in any way. I love working for them.
Seconded Team Manager (Current Employee) – Larbert, Falkirk – 16 November 2017
A typical day at Thomas Cook is never typical, things in travel can change on a day to day basis and in travel every day is a school day which makes the job exciting. It is mainly dealing with service calls and any sales can be made through service calls. The hardest part of the job for me is the shift work, the most enjoyable part is the support and the friendship of your colleagues.
Not bad at all. If the money wasnt so low, I may never have left. Good fun to work for, they look after staff, and the managers were a decent group. They at least seemed to understand that staff are people, and not numbers.