Customer Accounts Advisor (Former Employee) – Oldham, Greater Manchester – 11 February 2018
Stressful boiling pot and constant pressure.
Went to TGP believing what they say about it being a great place to work. I was really lioking firward to getting settled there. Worst. Move. Ever.
My advice. Do not go to for a job in CAT (customer accounts team) or CSC (customer service centre).
Heavily targeted, micro managed to within an inch of your life, low morale - experienced staff have fled to other departments or left.
Staff turnover in CAT and CSC is ridiculous and that speaks volumes.
No matter how much you do, or how hard you work it will never be enough!!
1-2-1s every month, 6 months AND yearly, like writing covering letter for cv every month. It's time consuming, draining, and serves no purpose. Yearly review = assess yourself and say all the great stuff you did.....then your manager puts yours scores so low no one other than top management get the yearly bonus. True story.
'Just Say' , the staffs confidential whistleblowing procedure is NOT confidential AT ALL.
Staff question why they can't book annual leave on Saturdays. Staff told they can book Saturday's if they like..... but they will be made to work more Saturdays if they want that option !!! So no option was given really... just an exercise so management can say to senior management that they gave staff the option!!
Monthly rotas given out one week prior to beginning new monthly rota. Cannot plan ahead. Staff told by Department Head they are "naive to try to plan Saturdays ahead" !! Whaaaaat??!!!
Targeted on number of outbound calls made per hour, cash collected per hour (andmore... weekly, monthly), setting direct debits, repayment plans, call handling time, after call handling time, call quality - as in - tick boxes for buzz words such as prompting DD, escalating accounts , doing Income & Expenditure checks, to name but a few!
More spreadsheets and target trackers than you can shake a stick at.
Constantly made to feel like your job was under threat.
Please don't get sick, you will have more meetings about it than you know what to do with!
I did meet some nice people but it's hard to make friends when talking is not allowed, oh, and when you complain they are trying to give more 12-8 shifts your team manager will tell you to "suck it up". I speak the truth :(less
Tram stop. Morrisons.
Car parking is a nightmare unless you get there by 8. You need to be a 'yes man' to get progressed
Electricians Mate (Former Employee) – Oldham, Greater Manchester – 11 January 2018
When you start a new job you should be made to feel welcome and at ease,these people are jealous of new faces, I was made to feel very very awkward straight away! I worked in the electrical department and the electricians think they're something special because they've been there for longer than you,they're also bad backstabbers I tried everything to be nice and had to really bite my tongue everyday, in the end I left as if I didn't I would of ended up smacking a few of them!!My advice would be to steer clear but if you do get a job there remember this review because trust me they'll be the same with any new face!(as one of only 2 decent lads in the whole firm informed me!!!) BE WARNED!
I've worked for Guinness for nearly 2 years now and I must say that I can't fault them at all. Training is first class,Management support is top notch at all levels and departments. I've gained more recognised qualifications here in 2 years than at my previous 2 company's over a 15 year period. I'd recommend to anyone working for Guinness for career progression/training and happy working environment.
Apprentice Business Administrator (Former Employee) – Oldham – 6 January 2018
This Company are a very busy and hard working company within all this they like to keep things fun so that you enjoy coming to work everyday and it is such a nice environment and the people and kind and caring there.
day care and support enabler (Former Employee) – Plymouth, Devon – 6 January 2018
Worst Company i've ever worked for. Low moral of all the staff, management is to busy trying to get one up on each other to worry about their staff or customers. Timings to get to houses are ridiculous and they pay rubbish for the amount of petrol you use. They expect you to change your plans to work on your days off. You don't get any extra for bank holidays They pay wrong and it takes a long time to sort it out. Management are rude. I was very stressed working here and i hated every second of it. I would not recommend this company to anyone.
I left after two months of being there and when i handed my notice in it was with immediate affect. I started a new job within the hospital and needed a reference. They refused to give me one and passed it on to the head office which then passed it back. Also when my new company rang they said that Guinness still had me down as employed with them. I rang Guinness and they knew nothing about it, finally in December when leaving in October they finally accepted my leaving notice.
Senior Care Assistant (Former Employee) – Cheltenham, Gloucestershire – 29 September 2017
I started with this company in 2014 and loved it. Changed management in 2017 and it has fell apart. No respect from the director, rude And ignorant. HR is poorly run, rude and aggressive towards staff if we have problems, Guinness will cover up lots of safe guarding issues, concerns from carers and family complaints.
You'll be lucky if they pay you correct or even at all. Under paid by £2000+ company refused to pay
I have been here almost a year now and it has overall been a positive and productive experience .Initial Training was a bit patchy to be honest .I'm from a long collection & recoveries background which equipped me well to transition to this role but was new to housing- so had to learn as I went along. The pay and benefits are really good and you would be hard pushed to find the same salary for the same or similar job elsewhere. No trouble booking holidays apart from March (year end ) which is blacked out and is a bit of a bind. Variety of shifts and you are able to swap with colleagues.
There has been a considerable amount of change and restructuring but the company seems committed to providing an excellent customer experience and maximising income which will ultimately benefit everyone. The amount and frequency of change and restructuring in Income recovery some times makes your head spin. I have moved desks 6 times so far.
Physical working environment is decent - top notch loos, break out areas and kitchen under refurbished. Good staff restaurant and cash machine on site. OK to park. Very handy for metrolink - right next door!
The managers I have had have been great- supportive, easy to get along with and helpful. I've met some really nice colleagues as well and really get along with my own team members.
Annual pay reviews and increase to established rate after 12 months.
Large Housing Association that felt too large geographically at the end!
Housing Manager (Former Employee) – Manchester – 3 July 2017
I got into housing to make a difference within communities and to people's lives. Sadly, cutting back on local offices and constantly changing the set up of the business - left a hollow business - people just there to do the job with less and less feeling! Very much focused on London and the South. Flexible working had been taken away which caused moral and working attitude to shift towards 9-5 grunts - whereas before you got in early and stayed late depending on the work you had on. I learnt a lot about housing management and progressed somewhat but sadly, the most enjoyable parts of the job were stripped away.
Senior Support Worker (Current Employee) – Forest of Dean, Gloucestershire – 2 June 2017
I am a senior carer have been in this role four five years started as a carer eight years ago I work with a brilliant care team they all pull together my team leader is brilliant and my care manager is fantastic we are the best in the forest and we all work as a team a really rewarding job so come and join the best .the best job I have ever done .never a boring day
Job satisfaction' rewarding meeting wonderfull people
I enjoyed working at Guinness because of the management. They allowed me to finish my tasks and do the job to the best of my ability. They were always on hand to help me and were patient with my progress. I was given feedback on my work which allowed me to do better next time around.
Worked for GP for numerous years , in general made alot of friends , plenty of good people their unfortunately few bad eggs. Guinness clueless in managing mental health of its employees.Your then managed out by clueless managers using bullying and intimidation .
Bullying, intimidation, protection of managers who balls up from higher management
The job was interesting, but the organisation is too big to support it's employees satisfactorily. There was no accountability, and no management support for the middle managers. It was very chaotic in its principles and policies and actions did not follow it's statements.
Estates Service Officer (Former Employee) – London – 14 March 2017
Also, agree with all of the above comments it's great to see my feeling confirmed. They have no clear vision during my time there had 7 managers in 2 years sums it up it, poor middle management mates appointed to job not who is qualified for the job or at least shows aptitude for the job more interested in what other managers think than doing a great job and unwilling to praise when employees do well . Clueless HR inconsistent on their own policies don't stick to lack of empathy. Poor systems in place slow! slow! , no follow through poor communication among all departments incompetence or lack of taking pride in work really and truly not a great place to work or live according to tenants. So much more I could say
Complaints Investigator (Current Employee) – Milton Keynes, UK – 27 February 2017
I have loved the work that I have been involved with here. The company really care about their customers and staff alike. Everyone is hard working and really strive towards excellent customer service. It has been a pleasure to work for them and I hope I can continue to. A typical day at work for me includes dealing with customer, MP and Housing Ombudsman complaints. That may sound uninviting, but it was always challenging and rewarding as well.