Customer Service Advisor (Former Employee) – Reading – 18 April 2017
Thames Water, Green Park, Reading was a great place to work. With a lovely office building and surroundings, positive and friendly staff throughout different departments and organised shift patterns. A typical day would consist of answering customers calls with information or complaint queries about their water supply or work happening in the area. As a customer service assistant I would follow a script and ask questions to ensure I found the correct solution for the customer and provided the correct information.
A mix of IT and Non IT projects forming the programme. Time was taken to assess and implement changes, Budgets were always a challenge and stakeholder management was often the best way to run the project.
Thames Water Sewage Treatment Works (Former Employee) – Croydon – 28 September 2016
checking samples in the morning , checking inlets, pumping stations, mechanical, electrical, trouble shooting, team work, good team work, management was hardest part, most enjoyable part was working with my team, satisfaction job well done
Capital Project Procurment Manager (Former Employee) – Reading – 14 March 2016
What was once a vocational occupation has now become a profit motivated business with scant regard for employee satisfaction and well being. Any failings are seen a sign of incompetence. The best parts were meeting suppliers/contractors and seeing how they prepare for working with these big clients.
An expectation to drive cost out of suppliers/contractors with no risk