Teleperformance Employer Reviews

i some what enjoyed working here but the shifts gave you hardly any social life

Each day was very varied as you could never tell what the reason for the next call would be. It was important to leave any negative feelings behind and ensure that you answered each call with the same friendly and professional manner. It was important to have reasonably thick skin, as for osme customers this might have been their 4th call and their – more... query had still not been resolved.

I didnt feel like providing customer service was the most important thing in this job, although I always called a customer back if I said I would and spent time trying to resolve a problem instead of leaving notes on the account and expecting someone else to deal with the problem.

There was a fair amount of "passing the buck" being practiced, with departments who specialised in certain queries not taking calls and expecting you to deal with the problem. In addition, some floor walkers were very unhelpful and gave conflicting information about what a customer rep. could and could not do.

I enjoyed the team spirit within the group I trained with. Once out on the floor we remained close and always tried to help each other if someone was stuck or could not find the right information on their system. Some of the floor walkers and team leaders were also very friendly and really took the time tohelp you understand how to carry out a certain task or a short-cut to resolving a problem. – less

The job in itself can be tedious, the management team put excessive pressure on staff to meet unobtainable targets, the customers general attitude to staff is hostile and unfriendly. The only good thing about the job is fellow co-workers, management are happy to bully staff who are not performing to expected targets despite trying. The job was not advertised – more... as a sales role, and through out training, a manager, trainer and experienced advisor were all asked if it was sales targeted to which the response was always "No no, we do have some targets but we don't take it too seriously". The job is not for the faint of heart, poor pay for what is asked for, many colleagues have left due to the stress. – less

I currently work as a back office agent on behalf of a large supermarket. My duties include opening and scanning all daily correspondance to and from our client and distrabuting it to relevant departments. This includes email and paper form. I also deal with correspondance going out to our customers which I have to quailty check. I have become more – more... experianced with my IT and adminastration skills. The Management Team are very friendly and approachable. I enjoy working as part of myTeam and being challenged on a daily basis. – less

Good job all round but some of the young managers seem to think they urinate excellence,.

Just awful.
Poor management,poor work ethics and treated like peasants.

The job should be easy. But Bureaucratic processes always seem to place obstacles in the way of simply doing your job. Finishing times are strictly theoretical. Break and lunch times similarly so. Slow internet connections and poorly maintained servers as well as inferior software.

terrible place to work . Low bad pay unapproachable management .
dead end and mind numbing .

Very fast paced working environment. Challenging situations. Best place to learn new skills . Working under pressure. Developing, coaching and leading the team.

I enjoyed my time here but could not cope with the flexibity of hours around another budding career.

The general day to day work was quite simple. Each of calls that I would answer could be quite different. My only real issue was that I felt that the managment style was a bit unsteady, depending on which manager was on at any specefic time then you would have to adhere to their differing versions of the procedures.which needed followed.

My position as a team member in the business care team with Vodafone Ireland (April 2006 to January 2013), (SME & Corporate), I was first point of Customer Contact for internal and external customers by telephone, e-mail and internal systems. The position required me to work with customer to resolve any technical or account Issues and introduce them – more... to new products and services.
A typical day at work; would start at 9 with inbound calls from customer on Monday first thing they would be a lot of lost phones needing SIM changes or baring for lost / stolen.. As the day progressed I would be responding to e-mails and following up and that days urgent request
What you learned; the role is very based in technology. With knowledge of PC skills and telecommunication networks and mobile phone operation the post required good communication skills both written and verbal, also ability to retain high value customers
The hardest part of the job; having to chase other departments to follow up on commitments made.
The most enjoyable part of the job; I very much enjoyed the variety of the work and solving customer issues and working environment... – less

No leadership, managers very rarely take anything to do with advisors and holidays vary per campaign which is ridiculous.

Handling customers queries of various nature - finance/MKTG related issue, technical queries. Please refer to my CV for more details.

working in a small multi-cultural team can be challenging at times but can be so rewarding.

The TP management - disagree with the currently adopted management styles by the swindon management team.

I love being part – more... of our harmonious and multi-cultural team.

The hardest part of the job - dealing with challenges created as a direct result of our Client's changing needs, new big projects. Maintaining healthy relationship with all stakeholders involved.

Enjoy receiving the occaisional thank you emails/ positive feedback from customers and the Client (Intel Corp). . – less

A typical day would be replying to customer emails/letters in our individual queues according to the deadline indicated on each one and/or delegating to other team members to ensure deadlines are being met. At the same time being available to take customer calls for the first three hours of the shift and then again for two hours in the afternoon or – more... longer depending on the level of calls. Team members are very supportive and helpful with each other which keeps us going in this hectic environment. The hardest part of the job is continually being up against the clock, but its always nice when you get a thanks from a happy customer. – less

Hello, I arrived in London on January 15, looking for new opportunities to provide a better life for my family that was in Portugal. I want to start my career in London in any area, I want to settle down as soon as posible.
I am a committed and intelligent, so learn fast any profession, despite having no experience, I have much desire to succeed professionally – more... and learn.
I am grateful that I be given a chance and you will not regret.
Regards,
Alexandre Monteiro – less

Inbound calls for british passport services. Taking payments and queries regarding passports

A typical day at work you have customers shouting at you because they havent received their Tax Credits or have received letters which they dont understand. My job is to calm them down and help them in anyway possible. I learned to use different computer systems all at the one time. The management made your day at work a lot easier as if there was any – more... problems they would be on hand to help you and my co workers were always on hand to give me their opinion if needed. The hardest part of the job is when the customer is shouting at you and swearing and calling you names when its not your fault they havent received their Tax Credits or have received an overpayment. The most enjoyable part of the job is speaking to people from different cultures and from all over the world its a great insight to see where some people come from. – less

Taking calls from all around the country regarding, safety issues, noise issues.
I learnt telephony skills, and Oracle system.
The Management on our campaign were really good.
My co-workers were great we had a lovley team spirit.
The hardest part of the job was we were unable to resolve all callers enquires.
The most satisfactory part of the job, helping – more... callers with emergency calls, and finding resolutions. – less

would be good if you get the help & training you were promised in interviews & felt as if you could approach management.