T-Mobile Employer Reviews

making outbound calls to existing cutomers offerng new and additional lines for their mobiles. I learbt alot aout the sales culture and the best selling techniques which i will keep forever. everyone there is so friendly and helpfull when you come in as a 'newbie'

A great role where i was able to use my management experience to the full with staff development, recruitment, merchandising and presentation. Various kpi targets included customer service based on NPS feedback. Big focus on loss prevention with tight stock and financial controls due to nature of products sold.

Started with the company 12 years ago, have been through 4 different name changes, and watched the industry change in so many different ways.

Get to see all the latest mobile technology.

You are to treat your store as your own business.

the company was awful to work for and very clicky, people stuck with their friends and made others feel put out, also the people that didnt do their job got away with alot and the people that did do what they were meant to were the ones that lost out. this was mainly due to me being at an outsources, ventura. awful company! Team leaders wernt leaders, – more... half of them didnt know half as much as normal staff. – less

I have been there 3.5 years seen the transition from T-mobile through Everything Everywhere to finally EE & they are pretty sound however a change in shift rotation has forced me to look around

fast paced and fun with a culture of success and drive. hardest part of the job is dealing with cust who call the sales line for customer services and billing enquirys, you just have to convert and up sell as many as you can to achieve your targets. every call is an opportunity. Most enjoyable part is working in a vibrant and fast paced dept.

I enjoyed working at T-Mobile over the last 12 years in many departments. Working from customer services into the Directors Office.

I am a retail leader who has a passion in building high performing teams that both deliver and exceed all performance targets and customer expectations.

Currently leading a team of 16 people through effective coaching and reviewing their development needs. I ensure that the environment is at all times both challenging and a great place to work.

I – more... find that what makes me successful should always play a key part in any role I put my energy and focus in to.

They include: -
Being an effective communicator, keeping the task simple, keeping the customer at the heart of everything both me and my team do, ensuring my team develops, understanding the company brand and direction that we represent and that I am there to support both my team and my peers, working with other managers and the company through honest quality conversations and integrity lead techniques. – less

Our main focus was to extract as much sales from customers as possible, even to the point of where we were made to sell products and/or services 5that we knew they didnt need

Each call is different. Co workers helpful and friendly close knit. Hardest part of the job can be things outside of your control can reflect on you when its usually automated services.

Most enjoyable part of role is turning customers into knowledgeable individuals both on their accounts but techically adept with their mobile phones

With hard work a good wage can be achieved there.
Training is always given so that you can achieve full potential

I learned how to deal with various types of customer. To have a good telephone manor and timekeeping was essential.

My typical day would be to answer any sickness calls or deal with any authorised absence at the start of my shift, and then inform Resource and the duty manager .Part of my responsibilities was to check that my team had performed against all KPI targets for the previous day and the week. I would then coach my team around customer expereince and driving – more... sales through service and answer any general queries that my team may have.
I would call back customers who have requested to escalate to a higher member of staff and resolve their complaints or queries.
Once a week I would schedule their coaching sessions into their schedule by using guidlines set out by Resource, and also complete a audit on any money that had been given away for the previous week by my team.
I would also assist my Team Leader with any other administration tasks such as performnace management and sickness policies.
My job role also required me to spend time taking inbound customer query calls from customers. – less

I am currently working at T-Mobile and have learned a lot during my time here. Every day at T-Mobile is a completely different; I enjoy meeting different types of people on a daily basis and taking the time to get to know them and their needs before I make any sales. This is because I believe it is very important when working in a sales environment – more... to know your customer. For me it is not just about achieving high sales, it is also about ensuring this is done with 100% customer satisfaction. It is important for the customer to leave the store feeling happy with their purchase this ensures future sales and a good business reputation.

I thoroughly enjoy working to meet targets and this is what has always helped me to exceed targets. I believe it is important to work as an individual but also as a team. I have worked with a number of people who have not been as consistent as me with their sales and found it particularly enjoyable to coach them and help them improve their skills to ensure higher sales. – less

was a Team Leader of a team of 12, was reporting back to the senior managers of any queries and also leading my team to produce a exellent outcome at work.

i enjoyed leading a team and able to handle difficult situations, also teamwork and everyone communicating effectively with each other, as well as meeting targets and KP'Is

My job at T-Mobile is very structured as i have set days every week, every day is a learning experience in this industry as technology evolves dailly. the most enjoyable part of the day is the team i work with from the start of shift to the end we make our own fun.

The focus was more on KPIs than on customer satisfaction. I learned a great deal while working here and ultimately really enjoyed my customer interactions this was verified in relation to the high level of commendation I received from my direct customers, I was also dealing with escalated complex invoice and or complaints on behalf of the business support – more... Teams and I thrived on this challenge. I did this as a admin status for the last 2 years I worked with the company. I had good relationships with my direct line managers and respected them greatly. I also service as a Information and Consultation Rep for the company and service on this council for over 5 years, this was an elected position by the workforce and I believe I served my colleagues well and often received very positive feedback in relation to this role. – less

Looking at sales figures, where the store is at and how I am doing. Reading the trade brief to see if any deals have changed. cashing in/out tills. Opening and closing the store. helping colleagues if they are stuck on closing sales or any other queries they may have. I have learned new skills while working here such as working better in a team, reading – more... the intranet and keeping up to date with what is happening in the company and learning the daily operations. The most enjoyable part of the job is meeting new customers. – less

Deal with all kinds of personalities. Management not so great.

Great place to work in a call center enviroment with great people!