Swissport International Ltd. Employee Reviews

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Good Experience
Passenger Service Agent (Former Employee) –  Leeds15 January 2018
Considering its only a small airport, the operation is very busy, with a lot of overtime available and opportunities to learn new airline systems, every shift was different, a very varied job role.

If you're prepared to put yourself forward for training on other airlines and show initiative you'll do well.

at the start of each day you'd be assigned your tasks for the shift which were subject to change, if you were assigned a flight it would be you and your teams responsibility from start to finish- check it in, board the flight then complete any necessary administrative tasks afterwards, which depending on the airline could be quite time consuming.

If your flight were delayed you would need to stay and see it through which may involve several hours extra to the shift and include arranging alternative transport/accommodation for passengers.

Privacy was not really respected, especially among certain team leaders, you didn't get support in difficult situations.

The hourly rate unfortunately is standard for this job role regardless of company/airport; not something that's likely to change anytime soon.
Pros
Busy environment, Varied job
Cons
Team Leaders
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Enjoyable job
PSA (Former Employee) –  London, Stansted11 January 2018
Each day is different, dealing with the general public can be testing at times but as long as you have a relaxed and polite way of dealing with them then difficult situations can be handled quickly and efficiently.
Pros
No day is the same
Cons
Working weekends and Bank Holidays
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Overworked, overlooked..
Passenger Service Agent (Former Employee) –  Northern Ireland31 December 2017
I had previously worked for Servisair before it merged with Swissport, when I returned to it then becoming Swissport I never felt so under appreciated, although most of the problems came from the airlines bullying the agencies. I felt like I was treated like a kid at school, being threatened with written behavior cards if something happened like a small delay that wasn't your fault. There was no rewards or incentives to give employees goals to work towards. I left due to health issues. These agencies need to treat staff like airlines treat their staff, and maybe the turnover wont be as high.
Pros
None.
Cons
Everything, working for this company.
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working at swissport
Airside Operations Manager (Current Employee) –  Darlington, Durham28 December 2017
on a normal day its like any other job, repetitive, however things can change very quickly dealing with delays, cancellations and diverted flights, and these opportunities do bring with it challenges to over come, that when overcome bring great satisfaction to the job.
Pros
decent working environment
Cons
due to the nature of the industry, can be long and unsociable hours
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Rubbish
Ramp Agent (Former Employee) –  Essex27 December 2017
Manager walks into conference does not say hello to anyone and instead farts and messes around with the cupboards.

Not one of the management team care about their employees. Very unstable environment people come and go, cant rely on anyone word.
Pros
Get paid for training
Cons
Rubbish place to climb up
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poor communication
Ramp Agent (Current Employee) –  Bristol, Bristol24 December 2017
long hours, poor renumeration, often with clerical errors from the finance department. extremely physical work in inclement weather, rain shine, fog, winds etc.
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glad to have left
Various (Former Employee) –  Manchester Airport, Greater Manchester6 December 2017
I enjoyed working at Swissport until it was taken over by Servisair management when Swissport bought them out.

I learnt lots of different skills and progressed through the company, The hours are flexible and most staff are great, the senior management are rue and ignore staff.
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Work colleagues make the job
Passenger Service Agent (Former Employee) –  Manchester Airport, Greater Manchester1 December 2017
Shocking company treat staff like absolute cattle pay bare minimum but want the most amount of work....shift patten was 4 on 2 off but never got the full potential of the second day off as they wanted you in your most times at 3am on the first day back in. Management are clueless. Rood and think there above the world. Shift changes at the drop of an hat from 8 hours to 12 hours sometimes in a days notice and would still.be expected to do it. Basically if you want to be treated terrible and have no life for pittance this job is perfect. I will be forever greatful to the colleagues I worked with that made the job itself fun. Also with all that being said this company gave me the steping stone I needed to become cabin crew.
Pros
Non awfull place
Cons
The whole job
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not good
Ramp Agent (Former Employee) –  Sheffield29 November 2017
Enjoyed working with a good set of guys BUT its made very clear to the temps you will never be in the "clique" of the full time guys , and nobody wants to show you how to actually do the job or any hands on training, misled into believing that you may get kept on after the temp contract ends , THIS DOES NOT HAPPEN anti social hours are part and parcel of the job, charged £6 to park with no real alternative , real nasty parkillaging patrols just waiting to pounce , complete jobs worths on security , equipment that should have been scrapped years ago, i had some minor items stolen from the "village" cabin. It`s real pity it had to be the way it was as it could have been a much nicer place to work without having to make any major changes
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Interesting if you like aircraft
Ramp Agent (Former Employee) –  Stansted Airport9 November 2017
Baggage handling,customer services,movement of aircraft,using necessary equipment for aircraft turnaround.Management aren't too good but good group of fellow employees.Hardest part of job is early starts and late finishes.
Pros
Free uniform&PPE
Cons
Early starts/late finishes
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fun workplace
Passenger Service Agent (Former Employee) –  Luton Airport2 November 2017
swissport was a big company that helped me gain experience of working in a high volume place such as an airport. it help me gain experience of working with different people and different culture as a team
Pros
great collegues
Cons
manegment
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Swissport Poor Employer
Customer Service Ramp Agent (Former Employee) –  Newcastle upon Tyne29 October 2017
This employer is very poor and fails in a lot of aspects.
Care of duty and employee health and safety are totally disregarded. Management really poor and employees not respected.
Some of the permanent employees treat the Temps with contempt and try and bully people.
A typical shift can involve long periods of time with no break working for minimum wage.
Unless you are prepared to break health and safety rules you will not be kept on.
In summary I would not recommend working for this company.
Pros
None
Cons
Long hours, minimum wage for working nights
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Ground Handling Agent Manchester
Ramp Agent (Current Employee) –  Manchester Airport, Greater Manchester25 October 2017
If you enjoy a working environment full of under paid under valued people struggling with low self esteem and depression then this is the company for you.
The company has a mentality to treat its hardest workers like less than human, whilst anybody lazy and willing to suck up to management will be awarded promotions, which is basically a license to sit around all day doing as little as possible.
Staff turnover is astronomical, anybody crazy enough to stick it out longer than 2 years ends up in a state of ill health, either mentally or physically.
Mid managers are all under educated lazy morons who gained their job through sniffing the relevant upper management crotches which creates a working environment where most of the front line staff have absolutely no respect for their superiors.
If you want to become mentally ill or destroy your body this is the ideal job for you, if you'd rather retain your self esteem and general health and well being.......AVOID
Pros
None
Cons
Far too many to mention
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You get out what you put in
Ramp Agent (Former Employee) –  Newcastle upon Tyne, Tyne and Wear24 October 2017
A fun and interesting place to work. Hours can be long and shifts do vary but the people you work with make the hours spent at work enjoyable. This is a job where attitude is key, if you come with a positive attitude and a willingness to work/learn then you'll get alot more out of it. Only downside to this job is the pay, however there is plenty of overtime available (especially during the summer season) if you're willing to work it. This job is not for everyone so find out as much as you can about any role at the airport before committing to it.
Pros
Interesting place to work/Good banter with colleagues/Opportunities for career progression
Cons
Average pay
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good workplace
Ramp Agent (Current Employee) –  Manchester, Greater Manchester20 October 2017
good place to work
nice atomsphere friendly staff.
hard job in bad weather
long hours
good pay
enjoy working with planes and cargo
manager is very good
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Very friendly environment
Passenger Service Agent (Former Employee) –  Manchester Airport, Greater Manchester19 October 2017
Day to day you get to meet new passengers. Listening to their stories. Help them with seats, xtra leg room seat, even helping disability passengers, boarding passengers on to the plane and see often when they come back saying Thankyou for the flights
Pros
Meeting new passenger
Cons
Getting shift swaps overnight
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Enjoy working in the aviation industry
Ramp Agent (Current Employee) –  Manchester, Greater Manchester12 October 2017
Interesting and a fun environment to work in.
Worked at various companies,including Man Security and Aircraft cleaning.You get to meet so many interesting people from all walks of life
Pros
Enjoy working around aircrafts
Cons
Not enough working hours
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Biased Managment
Passenger Service Agent (Former Employee) –  Birmingham International Airport, West Midlands9 October 2017
Rosters are usually 4 on 2 off, mainly consisting of early shifts for new starters. All new starters are placed on a temp contract which ends 31st October of each year also on a set wage of 7.50 an hour. There are no bonuses or intensives for any part of this such as starting work at 2:30am, night shifts, bank holidays or weekends. Always short staffed and never get allocated a break ( although this is unpaid ) and told to work through it. Management turn a blind eye to most things. Everything is covered up. Wages do not change and complaints are taken seriously. Staff bully you into overtime forcing hours onto your shift which you do not want and are told if you dont do overtime then they will not extend your contract. You find out if you are being made permanent on the 30th October, one day before your contract ends.

It is next to impossible to get hold of management constantly ignoring all emails and phone calls sent up and being ignored for everything. Some staff do alot less work than others due to system training but are still paid the same as staff who are none stop for the whole of the shift.

Getting to grips with early shifts and late finishes is probably the hardest part of the job although you do meet a lot of characters. Majority of the staff talk about each other behind eachothers backs, it's like being at high school.
Pros
Finishing Shift.
Cons
Management, Unsociable Hours
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Ruining the aviation industry
Passenger Service Agent (Former Employee) –  United Kingdom8 October 2017
Swissport are a company who only care about money. The staff that they employ are their last concern. There are absolutely no benefits of working for Swissport, don't expect to get reduced flights or sick pay if you have the misfortune to be genuinely ill.

Work/life balance is favoured in the direction of work and you're rarely thanked for doing overtime to help them out. In fact overtime is rarely paid correctly.

Management speak to everyone as if they are school leavers, no support at all.

This company is not recommended if you want a long term job. If you can put up with it for a summer season good luck to you but I could think of nowhere worse.
Pros
No pros whatsoever
Cons
Rubbish salary, poor management attitude, very unsociable and poorly arranged shifts
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outdoor work
Ramp Agent (Current Employee) –  Manchester6 October 2017
fast pace
operate numerous airside machines
work outside in all weathers
physical job
understaffed at times
365 day operation
christmas and new year working
dangerous
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Overall rating

3.5
Based on 1,870 reviews
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Ratings by category

Work/Life Balance
3.3
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3.0
Job Security/Advancement
3.1
Management
3.0
Culture
3.3