Swissport International Ltd. Employee Reviews

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fun workplace
Passenger Service Agent (Former Employee) –  Luton Airport2 November 2017
swissport was a big company that helped me gain experience of working in a high volume place such as an airport. it help me gain experience of working with different people and different culture as a team
Pros
great collegues
Cons
manegment
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Swissport Poor Employer
Customer Service Ramp Agent (Former Employee) –  Newcastle upon Tyne29 October 2017
This employer is very poor and fails in a lot of aspects.
Care of duty and employee health and safety are totally disregarded. Management really poor and employees not respected.
Some of the permanent employees treat the Temps with contempt and try and bully people.
A typical shift can involve long periods of time with no break working for minimum wage.
Unless you are prepared to break health and safety rules you will not be kept on.
In summary I would not recommend working for this company.
Pros
None
Cons
Long hours, minimum wage for working nights
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Ground Handling Agent Manchester
Ramp Agent (Current Employee) –  Manchester Airport, Greater Manchester25 October 2017
If you enjoy a working environment full of under paid under valued people struggling with low self esteem and depression then this is the company for you.
The company has a mentality to treat its hardest workers like less than human, whilst anybody lazy and willing to suck up to management will be awarded promotions, which is basically a license to sit around all day doing as little as possible.
Staff turnover is astronomical, anybody crazy enough to stick it out longer than 2 years ends up in a state of ill health, either mentally or physically.
Mid managers are all under educated lazy morons who gained their job through sniffing the relevant upper management crotches which creates a working environment where most of the front line staff have absolutely no respect for their superiors.
If you want to become mentally ill or destroy your body this is the ideal job for you, if you'd rather retain your self esteem and general health and well being.......AVOID
Pros
None
Cons
Far too many to mention
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You get out what you put in
Ramp Agent (Former Employee) –  Newcastle upon Tyne, Tyne and Wear24 October 2017
A fun and interesting place to work. Hours can be long and shifts do vary but the people you work with make the hours spent at work enjoyable. This is a job where attitude is key, if you come with a positive attitude and a willingness to work/learn then you'll get alot more out of it. Only downside to this job is the pay, however there is plenty of overtime available (especially during the summer season) if you're willing to work it. This job is not for everyone so find out as much as you can about any role at the airport before committing to it.
Pros
Interesting place to work/Good banter with colleagues/Opportunities for career progression
Cons
Average pay
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good workplace
Ramp Agent (Current Employee) –  Manchester, Greater Manchester20 October 2017
good place to work
nice atomsphere friendly staff.
hard job in bad weather
long hours
good pay
enjoy working with planes and cargo
manager is very good
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Very friendly environment
Passenger Service Agent (Former Employee) –  Manchester Airport, Greater Manchester19 October 2017
Day to day you get to meet new passengers. Listening to their stories. Help them with seats, xtra leg room seat, even helping disability passengers, boarding passengers on to the plane and see often when they come back saying Thankyou for the flights
Pros
Meeting new passenger
Cons
Getting shift swaps overnight
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Enjoy working in the aviation industry
Ramp Agent (Current Employee) –  Manchester, Greater Manchester12 October 2017
Interesting and a fun environment to work in.
Worked at various companies,including Man Security and Aircraft cleaning.You get to meet so many interesting people from all walks of life
Pros
Enjoy working around aircrafts
Cons
Not enough working hours
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Biased Managment
Passenger Service Agent (Former Employee) –  Birmingham International Airport, West Midlands9 October 2017
Rosters are usually 4 on 2 off, mainly consisting of early shifts for new starters. All new starters are placed on a temp contract which ends 31st October of each year also on a set wage of 7.50 an hour. There are no bonuses or intensives for any part of this such as starting work at 2:30am, night shifts, bank holidays or weekends. Always short staffed and never get allocated a break ( although this is unpaid ) and told to work through it. Management turn a blind eye to most things. Everything is covered up. Wages do not change and complaints are taken seriously. Staff bully you into overtime forcing hours onto your shift which you do not want and are told if you dont do overtime then they will not extend your contract. You find out if you are being made permanent on the 30th October, one day before your contract ends.

It is next to impossible to get hold of management constantly ignoring all emails and phone calls sent up and being ignored for everything. Some staff do alot less work than others due to system training but are still paid the same as staff who are none stop for the whole of the shift.

Getting to grips with early shifts and late finishes is probably the hardest part of the job although you do meet a lot of characters. Majority of the staff talk about each other behind eachothers backs, it's like being at high school.
Pros
Finishing Shift.
Cons
Management, Unsociable Hours
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Ruining the aviation industry
Passenger Service Agent (Former Employee) –  United Kingdom8 October 2017
Swissport are a company who only care about money. The staff that they employ are their last concern. There are absolutely no benefits of working for Swissport, don't expect to get reduced flights or sick pay if you have the misfortune to be genuinely ill.

Work/life balance is favoured in the direction of work and you're rarely thanked for doing overtime to help them out. In fact overtime is rarely paid correctly.

Management speak to everyone as if they are school leavers, no support at all.

This company is not recommended if you want a long term job. If you can put up with it for a summer season good luck to you but I could think of nowhere worse.
Pros
No pros whatsoever
Cons
Rubbish salary, poor management attitude, very unsociable and poorly arranged shifts
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outdoor work
Ramp Agent (Current Employee) –  Manchester6 October 2017
fast pace
operate numerous airside machines
work outside in all weathers
physical job
understaffed at times
365 day operation
christmas and new year working
dangerous
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Good staff
Dispatcher / Operations Controller (Former Employee) –  Newcastle upon Tyne5 October 2017
Worked as a Gate Coordinator in Newcastle Airport. Good pay, good working conditions. Overtime paid at time and a half. Good roster pattern. Poor job security
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Terrible Hours
Passenger Service Agent (Former Employee) –  Stansted Airport2 October 2017
unsociable hours. Terms of work not explained until all training was done.
Good training, Great environment to work in, friendly people, and most customers are very friendly.
Pros
Good work enviroment
Cons
unsociable hours
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Fun workplace something different everyday
Passenger Service Agent (Former Employee) –  Belfast, County Antrim26 September 2017
If you love working with the public and have a love for customer service it's a good job however the hours are long and unsociable so it's hard to have a good work/life balance
Pros
Good pay, people are fun to work with
Cons
Long hours, hard to get holidays, no social life
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very
Lounge Agent (Current Employee) –  Bristol, Bristol18 September 2017
Love the lounge employees, all great staff.
just long hours and early mornings. Would be better if they got paid a little more for the early starts. In addition,
Pros
get to communicate with passengers
Cons
long hours and early mornings
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baggage handler/loader
Ground Crew (Former Employee) –  Stansted Airport17 September 2017
not got anything good to say about this company on the treatment of workers, management = to many managers not enough workers , ie to many chefs spoil the broth
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Friendly and Enjoyable
Airport Ramp Agent (Former Employee) –  Heathrow, Greater London2 August 2017
Always a place where you enjoy working and you love the place, very friendly place no fights no arguments.Staff are friendly and helpful,if you dont know where something is they will tell you
Pros
very friendly
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Don't care about staff
Load Controller (Current Employee) –  Manchester1 August 2017
This company does not care about it's staff, while team leaders/ supervisor are very nice to management you are just another number therefore overall morale is rubbish
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Disappointing, could be much more enjoyable
Passenger Services Agent (Current Employee) –  Newcastle upon Tyne20 July 2017
The problem with Swissport is that they are too big a company to care about the important people - i.e. staff at the front line.

We are paid a few pennies above the minimum wage and have a hugely responsible job in an incredibly high-risk location i.e. the airport.

I have never worked somewhere prior to this where all of the staff absolutely hate their job and don't think much of the management. Staff are continually leaving because of the poor conditions - terrible wage, long hours, ridiculous staff rota and absolutely no benefits of working for the company.

Working at an airport should be a highly polished and enjoyable experience but it is anything but. Management are not interested and because a lot of staff are just temporary seasonals, they don't put enough effort in which brings the rest of the staff down.

All in all, something which I thought and hoped was going to be a change in direction for me has actually turned out to be a big mistake and I can't wait to leave.
Pros
Absolutely no benefits of working for the company
Cons
Very poor wage, long hours, poor work-life balance, inexperienced management
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The hardest part of the job
Passenger Service Agent (Former Employee) –  Manchester Airport, Greater Manchester18 July 2017
You didn't received much training. Therefore you had to ask for help a lot from supervisors and colleagues. However supervisors wouldn't help you if you were struggling. They would just expect you to deal with things.
Pros
Always Busy
Cons
Long Hours
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very busy, hard days work
Warehouseman (Former Employee) –  Heathrow7 July 2017
learned a lot from the guys here, good bunch.
Most enjoyable part of the job was the guys who became good friends.
at the time i was there, there was a lot redundancy talk which was disheartening
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Overall rating

3.5
Based on 1,769 reviews
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Ratings by category

Work/Life Balance
3.3
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3.1
Job Security/Advancement
3.1
Management
3.0
Culture
3.3