Customer Operations Team Manager (Former Employee) – Edinburgh – 16 January 2018
I worked for Standard Life for 30 years, and would recommend them as an employer, mainly because of the reputation they have for training and as an employer of choice. However the environment changed, and is now very stats oriented, with the Customer Ops chief exec coming from a telephony environment, which shines through the junior management now. It used to be much more customer focused, but is now very much cost driven, with many customers waiting a long time for a response. This is generally accepted as long as the costs remain in control, but is not a comfortable situation when leading a team of customer operatives
Long hours, focus on costs rather than the customer
Admin Assistant , New Business Premiums (Former Employee) – Edinburgh, City of Edinburgh – 3 November 2017
I enjoyed my time at Standard Life. Working as part of team and based in a brand new modern building was a bonus. Staff had the opportunity to apply for promotion and training was available to update skills. Good salary rates and excellent Pension schemes for employees.
Intranet Management (Former Employee) – Edinburgh City, City of Edinburgh – 2 May 2017
I had a great time working there. It gave me an insight on to what working in an office was actually like. Everyone was so nice and understanding whenever I needed help. I learned how to control the staff website and edit a short movie that I had to do in my time there.
Pensions Administrator (Former Employee) – Edinburgh, City of Edinburgh – 2 May 2017
Typical day would be to come to my desk and be greeted positively from my team and other members of staff.
I have learned a lot since working, I now know a lot pensions and how they work. I have learned that Standard Life can give you many opportunities to learn new skills and develop yourself as an individual.
I think the management is very professional.
I like the workplace culture because it is very calm and you feel you can speak to anyone and ask for help if needed.
Hardest part of the job would be managing many tasks and learning how they all work.
Most enjoyable part of the job would be getting to meet loads of different people and learning something new each day about how the business works.
IT support technician and Customer Service (Former Employee) – Edinburgh, City of Edinburgh – 24 April 2017
When I worked at Standard Life for a short amount of time I loved it there and the teams I worked along side were great. I had flexible hours and the work rate isn't too much which is fantastic as some companies overload you with work.
Data Analyst (Former Employee) – Edinburgh - Dundas House – 10 January 2017
Standard Life is a giant mover in the Finance Sector but was undergoing a period of restructure when I retired in December 2016 - 20 months early.
In certain areas it was shackled by ageing products that it still had to service but lacked the investment in technology to improve efficiencies. As a company it was gradually moving away from insurance based products to become an asset management company - this process takes time, considerable investment and the need to cut away from legacy products such as life insurance plans etc.
My day to day work was very challenging but enjoyable. I had to work to extremely strict deadlines but maintain very high degrees of accuracy. This I found very rewarding.
My decision to leave was in part due to frustration at lack of investment in software and technology that would have made big improvements in efficiency in many tasks that were heavily reliant on manual intervention. Cost cutting drives seemed to over-ride the need for improvements in practices within the department.
My team had already been reduced from 6 to 2.5 personnel within 2 years and as salary, bonus and benefits packages were being reduced I felt the time was right to retire.
I enjoyed working with my team-mates and colleagues. Problem solving the various issues that arose on a daily basis was particularly enjoyable. However, I did not think that the company was rewarding staff to a level commensurate with the demands laid upon them.
Job security. Pension benefits. Fanatastic colleagues. Good work ethos
Lack of investment in technology. Out dated management practices. Declining rewards
Pensions Administrator (Former Employee) – Edinburgh – 26 October 2016
A good working environment with a reasonably relaxed atmosphere. I would recommend Standard Life as an employer. Plenty of support for temporary workers who were mainly treated the same as the full time employees
Wrap PreScreen (Current Employee) – Glasgow – 20 September 2016
i learned a lot about my self at Standard Life, i learned to push myself to do more than i thought i could achieve. co workers where great and every one was really friendly and didnt mind helping you with any questions you may of had!
Customer Service Representative (Former Employee) – Edinburgh – 23 August 2016
A great company that initially invested in it's employees. A company that had a 1st class reputation with it's employees, customers and in the industry. A reputation that is being destroyed. Loss of engagement with it's employees and more importantly it's customers. The employees are what make this company, many other reviews clearly state" great people, great place to work". It's a real pity that the people within the company have lost sight of these fundamentals.