Specsavers Employer Reviews

I currently work at a Specsavers in leeds I have read the reviews and accept they are people's opinions. However Specsavers are franchises so therefore all have different managers and directors who don't necessarily do the same. I have worked at my store over a year I have progressed and am still progressing. I have had 2 pay rises since I have been – more... there. There not all the same. I feel at my store as it is only small we are all a close knit family and get up every morning excited for work. – less

The staff are two faced, moody full of s$#t directors are money grabbing c$/&$#@#/#@, the staff have no bonuses or incentives and slag each other off.

if someone paid me £1000 a week to work there i most definatly would not!!! the managers and directors are disgracefull and very money grabbing! the staff are two faced and they talk about the customers behind their backs whilst in the store, a lot of bullying goes on between the staff and just overall a horrible place to be!

The staff at Truro Specsavers are really friendly and helpful. Any issues there is no one there that can't help in one way or another.
The management (including directors) have a really good rapport with the employees and are very hard working!

As an optical assistant your learning all the time and it gave me the aspiration to try and work up towards – more... optometry. – less

work is okay compared to other retail businesses. expect no pay rises or career progressions. minimum pay is absolute minimum with zero bonus or incentives.

Overall my Specsavers Experiance was both rewarding and enjoyable. I feel that working in such a busy environment has made me able to provide 100% and reach my targets whilst being under pressure. A typical day would consist of pre testing patients and helping them choose the glasses/lenses that are best suited for them. I would also have to fix glasses – more... aswell as making appointments on the front desk. I enjoyed working with the staff, it was a close group and someone would always be at hand should I need any assistance. I enjoy working in a tight group however I am also very capable of reaching my targets whilst working alone. – less

good work mates ,friendly work envioroment and working with the customers

This is the thing with this job, no day will ever be the same.
Some days we are fully booked with sight tests so we will be busy with pre screenings and dispensing glasses, not only to test patients but also to customers who come in just to browse.
Other days will be spent catching up on paperwork including NHS submissions which is one of my jobs.

My typical day at work will involve seeing anywhere between 15-50 people a day, some appointments taking up to and/or over 25 minutes. My usual role is as the pre-screener, getting readings and photos of patients eyes to give to the optician, though I also do some dispensing, which is choosing and fitting frames, and discussing lens options. I've learned – more... a number of essential skills as to achieve the results needed by the company and also the patients/customers. I manage my own time schedule, this is what I must stick to as much as possible as to keep the clinic running smoothly and on time. I am constantly with my co-workers, and therefore have excellent team and interpersonel skills. The hardest part of my job is trying to get to the bottom of patients/customers problems with fitting of their glasses, lenses etc. As this can be a longer process if the patient/customer isn't sre what the problem is. I would say the most rewarding part of my job is being able to reassure people that their being well looked after and helping them get the perfect product for their needs. – less

Customer service, identifying patients needs and requirements, serving the public.

Providing a fast and efficient service, working closely as a team as well as on my own.

Hardest part of the job are the different languages and cultures that our patients display.

A typical day would start with a team meeting before the store opens to discuss the day ahead, which dispenser will work with which ophthalmologist, do we have any patients with special need to take into consideration etc.

Once the store is open, roles taken care of and the patients are being tested, the shop floor is where we wait. Simple inquiries – more... such as pricing, promotions, booking availability are the usual things we deal with while the sight tests are being conducted.

Once the patient is handed over from the testing room to a dispenser we advise them on frame styles and suitability for their particular prescription. With a frame selected we then go over our offers such as 2 for 1, free reaction lenses, varifocals or tints. After the relevant selection is made we take measurements to ensure a well fitted frame and that the patients sight will be optimised. The frame is then sent to the lab to be completed but not before an appointment is made for the collection.

A large part of the daily routine is made up of answering the telephone, booking appointments, filling the shelves with new stock, handling repairs and answering a variety of questions.

In the time I have been at Specsavers I have learned a great deal about optical lenses, the materials used in manufacturing, handling of personal information and the use of optical machinery.

The toughest part of the job is the legalities of NHS entitlements and vouchers, they can be very complicated and if the information the patients give is false or incorrect it can be very difficult to rectify at a later date, so it is extremely important to take your time in this area.

The most enjoyable part of the job is the people I work with, my co-workers are always willing to help out if I have a particular case that is not within my expertise. The senior staff are fair and happy to provide training if it is requested and often get involved on the shop floor when it gets busy. – less

. Very busy and stressful Job
. I learnt how to work together as a team. Answering and dealing with quires on the Telephone. Learning how to use little bit on Word and Excel.
.Management are Good there are always have courses for them to go to how to run the departments. The Team are great we all get on really well.
. The job has changed and got bit – more... too difficult for me ( too technical)
. I love being with people and helping people with their quires and being a part of a team. – less

Working in the laboratory in Specsavers is an amazing experience. I have learned many different skills from working in there and have been lucky enough to understand what a Lab Technician does. Over the period of time I have been working in the laboratory I have been doing similar duties to a Lab Technician. The best part about working in the Lab is – more... the colleagues I have been working with because of the amount of help they have provided me during certain tasks. – less

Not a single motivation given by managers. Everyday would be dull and boring, Situations arent explain properly. Co-workers would talk amongst themselves in their own language- they were strictly told not to by management.

A typical day at work would involve me opening the store with the assistance of either a manager or director and the general sales of frames and added extras and accessories to the general public.
i learned a great deal in the role from how to better my customer service (this was done through mystery shop reports) to a number of optical qualifications.
The – more... hardest part of the job for me was hard selling products that the customer neither wanted or really needed but in a company such as Specsavers this is, unfortunately, how the directors make their money.
The most enjoyable part of the job for me was definitely the bond i was able to develop with customers who insisted on only seeing me and being able to actually make a difference to those who needed it. – less

Ejoyable part: When the patient is happy after all.
Typical day: Friday
I've learned more in optical
We are always laughing
The hardest part is when I'm alone at the front and there 5 or more patients

A day at work would start by cleaning all the mirrors and checking frames were where they should be, starting up the computers, checking the answer phone, taking the cash to the bank and making sure all the stock gaps were filled.

I learned about the different lens types and how to explain the difference to customers, how to get the ball rolling with – more... open questions and I also learned what frames were best for certain lens types. – less

Advies en verkoop. Vriendelijke collega’s en vriendelijke directie.

Het werk is super leuk, en leerzaam. Geweldig lieve collega's die je met liefde alles willen leren.