Customer Service Advisor (Former Employee) – Slough, Berkshire – 9 October 2017
From the moment that I started to work for the oocal authority I received training and support. I coverd areas in Housing services; from management to repairs, rents and eviction. I then went into Ciuncil Tax & Housing Benefit as well as assesment. My last 5 years with the Authority I was lead in the My Ciuncil in Schools Admissions.
We were trained and kept up to date with the current laws
Business Administration officer (Current Employee) – Slough – 12 June 2017
A typical day at Slough Borough Council includes working within a team and providing services to customers both internally and externally. I have learned how to work amongst other people in a pressurised environment and meeting deadlines. I have also learned how to use a number of different software programmes. The most enjoyable part of my job is helping people in the local community to help make life a little easier for them.
Receptionist/Admin Assistant - (Former Employee) – London – 23 February 2017
Being a Housing Benefit Department, it was very stressful job as we had to deal with all sorts of customers, sometimes they used to get so angry and just shouted at the front line staff. Very busy through out the day as there were always ques of customers trying to get their documents submitted to claim their Housing Benefits. Management were helpful but they too were in too much stress. It was a multicultural working environment. The hardest part of this job was when customers were not eligible for Housing Benefits and are refused and they used to get angry and shout at staff. The most enjoyable part was very friendly environment and very good team work, all supported each other.
Housing Administrator (Former Employee) – Slough – 18 October 2016
The skills that I learned in work experience; ➢ Performing administrative functions ➢ Answering incoming calls ➢ Providing excellent customer service skills ➢ Handling enquires ➢ Processing customer correspondence
I created a post of productivity and excitement for both myself and my pupils
Director of Music (Former Employee) – Priory School – 22 August 2016
Slough Borough gave me an opportunity to display what 'talent' is in the Comprehensive Sector- Here, I was able to achieve national and international recognition with my Children's Choir- performing in venues: The Royal Albert Hall, The Royal Festival Hall; the Symphony Hall, Birmingham; The Anvil, Basingstoke; Eton College Main Hall; The Barbican; Windsor Castle; Llangollen International Musical Eisteddfod - Wales.
Occupational Therapist (Current Employee) – Slough – 9 August 2016
DUTIES: Services for people with poor physical or mental health to help them accommodate back to their house from the hospital discharge. Assessments and provide the equipment’s and adaptations that they could need to be independent. Support as a multidisciplinary team (Physio, nurses, OT assistants, Careers).
Administrator (Former Employee) – Berkshire – 28 July 2016
it was a fun place to work it was a place where all the teenagers would come and try new things and see where they headed in the future what they want to become and we helped them got them started got to meet different types of teenagers.
Customer Service Assistant (Former Employee) – Slough, ENG – 31 January 2016
The typical day went fast and sometimes slow as it depends on the service we had provided. I got on well with my co-workers and they showed me what to do and how to do work. The most enjoyable part of my job was signing letters and referring an issue to the manager.
Work Experience (Former Employee) – Slough, ENG – 4 January 2016
As a student at ST. Josephs i was chosen for work experience at Slough Borough Council working with a range of skilled personnel. I utilised my talents and skills and gained a useful insight to the working office environment.
Senior Business Support Administrator (Current Employee) – Slough – 19 July 2015
There are daily safeguarding occurrences to be dealt with and complaints to resolve along with ensuring the smooth running of our team and covering any absences, there is a good network of management support and everyone is willing to help when required.
This role is very rewarding when you can see the end results or your hard work but on the down side to that there are the occasions where we here of bad news and I have had to learn how to cope with that along with the pressure and the fast pace of instant responses which are always required in this environment.
I have learnt many new skill including diary management, arranging conferences and meetings, analysis of reports for the board, preparing presentations and many more.
Customer and Business Support Officer (Former Employee) – Slough, ENG – 9 June 2015
Slough Borough Council was my first employer through a Business Administration Apprenticeship and I would highly recommend school leavers to follow this route too. The colleagues at Slough Borough Council are very welcoming and helpful with a good team culture -they helped me to take customer calls and complaints in a very professional manner. During my time in this role , I learnt many new software skills which helped me do my job more effectively.Another great positive was that I was given support and time to complete an NVQ in Business Administration. I enjoyed the fact that this job was a great package- Working Learning and Earning. The hardest part ,being a school leaver, was no more school holidays- but that was quickly forgotten due to team spirit.
Customer Service Advisor (Former Employee) – Slough – 17 October 2014
Typical day at work would be dealing with customers benefits and tax issues , hardest part was dealing with angry customer everyday, but soon learned how to deal with this. I liked to help people and see that i have helped someone with there account and money issues.