Home Service Engineer, Lymm, Cheshire - 11 April 2017
You usually get 9 jobs that have to be done in an 8 hour day, but often i'd find myself leaving at 7.30am and returning by 7pm. Most people on the job would finish by about 5pm.
Where the hypocrisy comes in is that management continually push H&S while all the while knowing its impossible to complete all jobs and stay in compliance. In order to be a sky engineer you have to play the game and that means being a liar. Everyone skips on Health and Safety when doing their 9 job run, so everyone lies. Management are mostly ex-engineers so they expect you to lie to them and say "of course i follow H&S". Sales were recently introduced as a new role and like any capitalist company they want you to sell, sell, sell while continually comparing you to others in the hope of creating competition.
All in all sky is a good company to work for with great staff and friendly approachable management. The salary in NW is £22,000 with bonus it can be £27-£29k there are a boat load of benefits for working with sky. It's a job that's best suited to someone young without family commitments since there's little work life balance, but if you can devote yourself "i say devote because it has a slight cult feeling to it" then you can make a lot of money.
Hard part is working in the winter when they want you to get your 9 jobs done earlier so you don't work in the dark. Again something ends up giving and H&S is all you have left.
Can't say you learn a great deal since it's a very specialist area, most of the training is around correct ladder usage and on products.
Most enjoyable part of the job was meeting the customers and having a chat (sadly there's little time for this), as you have to "bag them in as quick as you can" in the words of a long standing engineer.