Sitel Employer Reviews

The day pretty much consisted of receiving inbound calls relating to faulty technology products. Throughout working for Sitel, I developed many skills such as patience, clear communication skills and time management. The management within Sitel were fantastic to work with and always there to offer assistance when needed. The most enjoyable part of the – more... job I would say was working with my colleagues, enjoying the atmosphere between teams and thriving on the competition between colleagues. – less

Awful place to work! The management don't have a clue, and the role claiming to be all about the "customer experience" has little to do with the wellbeing of the customer!

Brilliant work place! Loved the people there, was a greay atmosphere. Learnt a lot as in terms of customer services, but that was mainly of my own back. The training week was great, but after that the training went down hill.

There is no typical as each day presents new challenges. There are daily tasks to administer i.e. call monitoring's, reports, KPI management, coaching, time management. I have learned a great deal about managing a team in a corporate environment and balancing the needs of the business, the client, my team and my operational manager. I am competent in – more... analysing data gained from MI reports. The hardest part of the job is the work life balance, and the most enjoyable part of the job is seeing people I have coached and mentor go on to excel. – less

I make calls and take calls and messsages. I listen to customers' wants and needs, providing information about products and service. I also answer and handle enquiries and complaints with working my computer, I am dealing with and recording customers' orders and finally I am advising about delivery schedules and after-sales services.

WHAT I LEARNED
Being – more... able to work in a team
Patience
Ability to remain calm under pressure
Friendly and tactful personality
Good timekeeping
Open minded attitude
Being able to handle complaints and difficult situations
Having good-communicator, listener and also computer skills

I work in a pleasant work environment, with some nice and friendly co-worker who seems happy to work for the company. I really enjoy
the atmosphere in the office and everyone on the team is
friendly and supportive to one another and the customers.
The managers support us and they’re sitting right there, ready to help us and the customer at the same time.

Nevertheless some can be difficult, some customers might call up very upset, angry, stressed and desperate. At this point, it is important to listen, stay calm and patient.

The best thing about my job is contact with people. – less

Due to it being a 3rd party call centre you don't get the wages from the contract that you realy work for however a very low wage ! Upper management does not listen and have a "that will do attitude" .

I worked with and Managed a team of Call centre staff on 2 different contracts within Sitel UK. I worked in all areas of my position from interviwing potential new recruits, work absence, general administration of the contract to disaplinary. I loved my job and worked hard with my team and others to get the best productiity and customer service for – more... the staff, company and client. – less

team is amazing but the job is underpaid plus there is not a great possibility of career development.

A very friendly team to work with, I always been shown paths to progress and also was given the support to help me progress.

Low wages and very little chance of pay raises or promotion.

Very old equipment and software that breaks down at the drop of a hat.

The upper management are clueless and are driven by making cuts rather than improving the environment, equipment and sourcing new clients to develop and grow the business.

Some bully and nepotism.

Poor facilities and – more... parking issues. – less

this company needs too learn how too treat staff.
i wouldnt treat my worst enimy in such a bad way.

A typical day at work was steady, though work loads kept the day ticking over. During busy periods, team work took contol to clear the work quick. Reasonable working shift patterns depending on campaing and department working.

Opertunities to better self and qualifications with internal university, external companies for training/qualifications, i.e. – more... First Aid Training, Customer Service NVQ.

Managment is the best, have provided help and support when needed for both work related and non-work related isses. – less

Quite busy place to work. However, it helps you to grow as a leader.

A typical day would be: I arrived at work, i turned on the computer and set everything up. After everything was set up I would get ready to take phonecalls and/or write emails, it would pretty much be the same during the day and I had two small breaks and a lunchbreak somewhere in the day. When i first started there i was nervous about taking calls – more... because I hadn't done that before. but as I have worked there for a while afterwards it became kind of boring and always the same thing. One thing I did like about the job were my collegues, they were always fun to talk to, to my collegues were one of the best parts of the job, considering. – less

Sitel served a useful purpose; to provide flexible part time work around my studies. My job was to primarilly to provide technical advice to customers of a large white goods maufacturer. The job in itself is highly repetitive, and in terms of career progression there is nothing, i would not recommend it as a full time job and would not recommend it – more... to those who don't have a posotive outlook on life, the job is mentally straining and repressive. – less

Answering calls advising customers about playstation products, organising replacements. 3 week training course, manfement friendly. Target driven. onus on time management. friendly co workers. Hardest part of jobwas trying to meet time targets while making thorough notes on all calls. Enjoyable part of job was variety of calls ability to help people.

Work at Sitel was very demanding which I enjoyed as I am a very goal orientated individual.
I learnt how to work well in a team and the management was very well organised.

it was a fun place to work, good training and a laid back office

 Installation and configuration of Software by phone, Opening Called Technical Pursuant, troubleshoot the PC and leptop Dell.
 Promoted to Team Leader and Team assistant
 Assistance in customer support with the analyst, checking clue and team SLA (Service Level Agreement).
Create projects, prize to motivate the team to track the index and get hit – more... the targets – less

COME IN LOG ONTO MY COMPUTER ANSWER CALLS MEET NEW PEOPLE..EXPERIENCE NEW PROBLEMS SOLVE NEW ISSUES VERY PRODUCTIVE