Serco Employee Reviews

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Unsupported
Service Delivery Manager/Community Payback Manager (Former Employee) –  Home Based19 February 2018
Small cog in a big wheel never made to feel part of the bigger organisation. Sent home with IT kit without support or setup for home working. IT was not fit for purpose.
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good expriences
Cleaner full time (Former Employee) –  Margate, Kent17 February 2018
it was my first job and I didn't enjoy it . I was doing working full time from 07.00 -15.00. my main job to clean high infectious rooms and toilets. the main thing I loved is building friends in work
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nice place to work with nice people
Admin Assistant (Former Employee) –  phoenix house kirby liverpool17 February 2018
Nice place to work, enjoyable atmosphere in the office, work was interesting. plenty of car parking, nice canteen. Sadly end of contracts led to redundany
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good
Hospital Porter (Former Employee) –  Leicestershire14 February 2018
had many good years working with the hospital its self www with serco.really enjoyed it there,you get to see the other side of things and how to deal with patients
Pros
45minn
Cons
no
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avoid!
Prisoner Custody Officer (Current Employee) –  Kilmarnock, UK5 February 2018
Left to run a prison area on your own with no one training you! powerpoint and given a set of keys get on with it culture! Also no breaks or support when required.
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Excellent company to work for. A very supportive management team that takes care of your individual needs and helps progress in your career.
Case Analyst and Customer Advisor (Former Employee) –  Bolton31 January 2018
Day at work is busy as always but you do get enough breathing space.

Learned new things through the various training and up-skill programmes.

A very supportive management team that takes care of your individual needs and helps progress in your career.

Even though there is competition amongst teams or individuals a good work culture exists within the company.

The hardest part of the job is to make sure that KPI's are met without fail and if you put effort then they are very much achievable.

The most enjoyable part of the job is different incentives they run to promote moral in the company.
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IT Services
Infrastructure Manager - Serco ASP (Current Employee) –  UK23 January 2018
An excellent company to work for. I have been well looked after and given opportunities in my 21 year career at ITNET/Serco.
I have left by taking one three options one of which was TUPE to NHS, secondly I could have moved to another account and my third option was to take a redundancy package if one could be made available. I have opted for the third option and now available in the IT Market place.
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Enjoyable workplace
Aquatics Co-ordinator (Former Employee) –  Manchester, Greater Manchester18 January 2018
Everyday different. Staff work together. Makes the day enjoyable when everyone works together. Go the extra mile for all management. Communication great.
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Hard work bad management
Loader (Current Employee) –  Milton Keynes, Buckinghamshire15 January 2018
Long hours and bosses don’t appreciate the work u do there and if the bosses make a mistake they try and bully u into working longer hours , they have really bad managers skills
Pros
None
Cons
Long hours no breaks
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Excellent
Case Worker (Current Employee) –  Bolton, Greater Manchester9 January 2018
Serco have been an excellent company to work for. They appreciate work - life balance.
The job was difficult but very interesting as worked on a government contract making decisions.
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Big company. quantity at the cost of quality.
Helpdesk operator (Current Employee) –  plymouth9 January 2018
Just another gargantuan corporation. they give opportunity for progression to competent people. I was happy working with them in a hospital environment
Pros
n/a
Cons
n/a
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A good company to work with
Health Records Clerk (Former Employee) –  Norwich4 January 2018
even though i was there for only a few days i had a lot of fun experiencing the other side of the hospital and i would so love to do something like that again
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Over-employed
Customer Advisor (Former Employee) –  Bolton20 December 2017
Whilst the work was not too complex, it did get boring and repetitive.
Adecco employed me on behalf of Serco but over employed which is why I was not there for long at all. They provided no security for new employees.
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Easy work
Refuse loader (Current Employee) –  Canterbury, Kent18 December 2017
Only problem was not enough hours that is why im looking for another job hoping to get back into employment with proper amount of hours as not had enough here
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Great place to work if you fit in.
Process Consultant and Service Catalogue Manager (Current Employee) –  Lincoln, Lincolnshire5 December 2017
Check Surveys and complete reports as required - aligned to KPI12
Managed Product Catalogue orders and distribute as necessary, update items on PC as required.
Mange Resources for Projects and SIP work
Update Process documents as required
Managed Service Catalogue until this is completed
Pros
Good Salary, no OOH work, not operational
Cons
No job security, limited career progression and difficult client.
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Hmp Doncaster
Prison Custody Officer (Former Employee) –  serco1 December 2017
Poor staffing dangerous place to work lack of support prisoners run the jail they get everything staff get left out management poor and long hours no finishing times due to prisoners creating
Pros
overtime
Cons
You could go on forever
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my colleagues were fun to work with
Driver (Former Employee) –  High Wycombe, Buckinghamshire28 November 2017
in general too many rules and regulations not too many benefits for the employee.the wage was poor for the job you did and there was no appreciation for what you did do.
Pros
early start early finish
Cons
moved from pillar to post.
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Awful
Careers Adviser/Team Leader (Former Employee) –  Newcastle upon Tyne, Tyne and Wear27 November 2017
Where do I start?

Terrible morale and draconian rules from management that make this problem worse. Constantly shifting goalposts and threatening performance plans.

A huge amount is expected meaning calls become less about advice or support and more about collecting data

Awful shift patterns on a rota meaning difficult to maintain a personal life outside of work

No flexibility or autonomy for staff.

Managers are unqualified and uneducated. Higher managers don't have degrees despite this been necessary for call centre staff!

Expectation to work a lot of weekends whist higher management work Mon-Fri and finish early to work from home/play golf

Terrible pay with no pay progression for longer term staff. Different staff on different contracts doing the same job meaning large discrepancies between adviser pay.

Better advisers get used to take on extra work and training with no financial reward. This means any good staff tend to leave quickly and the staff that stay longer term grow frustrated and bitter.
Pros
Good people except managers
Cons
So so many
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Relaxed friendly environment
Stores controller (Current Employee) –  Portsmouth, Hampshire21 November 2017
A great workplace environment with some great staff . Relaxed but trusted approach to work
Interesting place with movements of vessels in Portsmouth Harbour and a first class fleet of tugs
Pros
Relaxed
Cons
Lack of communication
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Dangerous and very poor Management
Prison Officer (Former Employee) –  Nottingham, Nottinghamshire15 November 2017
Management didn’t care way out of their depth. Left on the wing alone for long period of times. Long stressful shifts and they always want more. Cannot run a Prison Service as a profit, Staff safety should be paramount. Staff are corrupt and there is no care.
Pros
50p lunch
Cons
All of it
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