Great Team, Poor Senior Management
Recruitment Team (Former Employee) – Birmingham, West Midlands – 14 September 2017
When I first joined the team at Serco I received good training and management support. I loved the job role and found it very interesting and highly rewarding to receive good feedback from customers and my line manager/s whilst I was there. I always found my efforts and work was very much appreciated by my line managers and the majority of customers. There were also good company benefits and flexible working options to take advantage of.
On the other hand, during my few years there the HR team underwent significant changes. I experienced two redundancy situations which changed the structure and members of the team. Unfortunately, the latest restructuring was not handled in the most professional or courteous manner and with workload already being stretched as it was, there was no clear direction and detailed explanation as to how this would be managed with the staffing cuts. I believe there was too much focus on the potential cost savings than the customer and valued team members they already had. A key factor I also think played a part was that senior management/directors lacked knowledge of the daily duties undertaken by those on the frontline to be able to put this all into perspective when managing the change. I then decided to leave the company.
Overall, the team and line management was good. There were regular team meetings and supervisions with your line manager. You also have opportunities to take on extra responsibilities (although this is not rewarded financially) and there are employee recognition schemes e.g. star of the week, along with flexible working options.
Company benefits, teamworking, flexible working
Lack of job security, no career progression, staff engagement surveys not listened to, frequent changes in senior management, no management training from directors, managers not familiar with the day to day duties of the team, teams within HR could work more cohesively