So, Selfridges is known to be a luxurious brand but having worked for them for months i find it just a casual store thats outdated , the management is kind of poor in regards to being structured, before my first shift i had to ask my manager for the rota. The customer service team that i was put in, was a lot of hard work compared to just standing and selling a product at the concessions. The pressure was on the customer service team, if you returned an item incorrectly it had a massive effect on the stock of the concessions and where the returned item will be going to. Overall the job is challenging but you get told by customers what you're doing is really easy, its actually not. Also, in regards to my induction i wasn't trained anything to do with customer service, i had to learn about the history of Selfridges and till training which wasn't really enough if you're joining the customer service C&C team. I had to learn everything on the job, making so many mistakes but eventually learnt from them, thats what matters the most.
Usually, during Christmas times theres always an opportunity for over time however, not much on normal days. i was recognised for always coming in for over time in the last minute and was very appreciated especially during the Christmas period.
staff discount after doing 3 months, then you'll receive it which will be worth it. also pay is good too
long hours especially on a sunday when its really quiet, also the DJ plays depressing music which makes it worse.