Screwfix Employee Reviews

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Oh what a life
General Assistant (Full time) (Former Employee) –  Reading14 November 2017
If you are looking not to progress, get treated like dirt by specific management and enjoy a really good job!, then this place is not for you.

Awful management, aside from one. Life and Work balance is appauling, hours are awful, communication is poor and it seems management are happy to tell you where you are 'going wrong' when they do nothing themselves.

Oh what a life.

Please, steer clear. It's not difficult to find a better job. Believe me, I have.
Pros
I found a better job within a week.
Cons
Please see above.
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Can be fun
Sales Assistant (Part-time) (Current Employee) –  Slough5 November 2017
The typical day working at Screwfix will mean that you will be on the tills serving customers and or doing delivery, you will deal with high demand customers. You will learn how to stack shelves and use ladders. The management varies depending on the store, some manager will get stuck in and help out while others just keep an eye on you. The culture at Screwfix is one of constant change, as the majority of people applying and getting the job are of a younger age bracket, the company tends to go through allot of staff. A direct consequence is that there is always going to be more to learn/teach. The hardest part of the job physically is the lifting of heavy items such as radiators or tile adhesive, and the hardest part of the job mentally is the customers.
Pros
flexible working hours
Cons
open 7 days a week
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Good employment
Service Assistant (Current Employee) –  Woking1 November 2017
Customer service role working in a team. Good management who set daily tasks for service assistants and enjoyable to work here. hardest part of the job would be finishing as late as 8pm.
Pros
Scope to work up in the company
Cons
can be disorganised
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Good company to work for.
Unknown (Current Employee) –  Gloucestershire28 October 2017
Good company who puts their staffs first and the management are staff and customer focused. The company trys to engage their staff with developing product knowledge.
Pros
Good environment and management
Cons
low salary for advanced management roles
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Great company
Assistant Manager (Current Employee) –  Surrey23 October 2017
If you put in the work you reap the benefits, I worked my a### off and then was head hunted by the area manager to help launch a new store! Only downside is the sneaky nature of some of the other management who are out for themselves, slightly 2 faced to be honest
Pros
good pay
Cons
no overtime pay
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Management, politics,culture overview
Sales Assistant (Current Employee) –  Eastleigh19 October 2017
Screwfix is the most judgemental work force I have worked for and the managers run on a “it’s not how well you do your job it’s who you know” basis everyone acts all friendly and seem to care but they will back stab you and stir the pot. If they don’t like you expect them to do everything in their power to get rid of you.
Have had 4 different sets of managers and I can say all of them have got hidden agendas and do not care about the staff also have been told to my face to confirm this
The money is awful considering different areas earn more
The shifts are not reasonable at all if you work at Screwfix they come first no questions asked I genuinely think they will even put work before their kids.
So if you want the following things: stress, feeling like your not worthless, not being appreciated for your work and possibly lead you into depression this is the place for you
Pros
Talk to interesting customers
Cons
Mainly everything
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Awful place to work
Supervisor (Former Employee) –  Nottingham new basford17 October 2017
Horrible place to work the store manager speaks utter nonsense and always tells you what you want to hear but never acts on it. The assistant manager is useless and only does the Rota to suit herself and also makes changes without telling you then punishes you for missing a shift you knew nothing about. The trade plus counter supervisor is completely pointless. Just stands there mouthing off and doing nothing...expects everything done for her. Horrible shop do not work at Nottingham new basford! The staff however are ace and I can't fault them it's just management that are completely useless.
Pros
Nothing
Cons
Everything
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Interesting place to work
Customer Service Supervisor (Current Employee) –  Torquay16 October 2017
A typical day at work is always changing, because there are so many customers each day is very different however the week to week working can become somewhat monotonous. It can be a lot of fun however, especially with the right colleagues.

Work life balance is hard at times as your shifts can change very quickly and you have to book time off well in advance so there isn't much room for spontaneity.

The hardest part of the job is working to meet the sometimes unrealistic sales targets, The most enjoyable part of the job is helping customers and making sure they leave satisfied.
Pros
Percentage off stock in store
Cons
low flexibility with holiday
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Haven't enjoyed my time
Customer Service Assistant (Current Employee) –  Bulwell, Nottinghamshire15 October 2017
Overall the place is nice place. but the management and some of the staff are either lazy or just not bothered. the IT systems are horribly slow and don't work most of the time
Pros
Discount
Cons
Managment, IT Systems
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Terrible management and struggle to do basic tasks lesving the staff very frustrated.
Warehouse Operative (Former Employee) –  Letchworth, Hertfordshire15 October 2017
Not a team at all, all for one in that place Rotas always terrible alot of back stabbing snitching always short staffed and expected to do the work...
Pros
Get to leave at the end of the day
Cons
Hsving to go there
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good place to work
SALES ASSISTANT (Former Employee) –  Stoke-on-Trent, Staffordshire15 October 2017
fun place to work however management can be stuck in the office all the time and not actually seen which can be frustrating, also it can be quite clique
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Productive, Heavy Workload, Can be Fun when not so busy
Customer Service Assistant (Current Employee) –  Letchworth13 October 2017
A typical day at work would include serving customers and helping them find what they need, wether thats in DIY plumbing, electrical, gardening, roofing, flooring etc. whilst also picking items within a warehouse coordinated by isle locations.
When its not busy or there are enough staff in to cover other job roles, then delivery is a daily necessity to ensure we have stock for the following days to come. Ive learnt a great deal towards any form of DIY or tradesmen work whist working here. I feel in the future I now have the experience and knowledge I need to achieve any household problem, and also buy my supplies through Screwfix.
Management for the most part are flexible with changing shifts to benefit you. For example I was at Uni for 3 years whilst I worked part time at Screwfix.
The Hardest part of the job is to be able to complete each task properly. An example of this would be whilst serving a customer and having questions asked about a DIY situation you have not come across, but you need to find a solution; sometimes you job becomes Googles. Also Screwfix is a very laborious job.
The most enjoyable part of the job is knowing you worked to the best of your ability and helped each customer and kept the warehouse tidy with everything in the correct location before going home.
Pros
Learning something new everyday
Cons
A lot of work on individuals shoulders
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average work place
Sales Assistant (Current Employee) –  Hayes12 October 2017
screw fix was a easy well paid job however not challenging enough for me. The job role itself was hard and draining at times but I love pleasing customers so I always did my best.
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In the middle
CSA (Current Employee) –  Farnborough11 October 2017
Mostly working for Screwfix is good, but often times others don't do what they are supposed to, leaving it for others to do and the management don't do anything to get them to do their jobs.
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Okay place to work
Service Assistant (Current Employee) –  Bury, Greater Manchester10 October 2017
Very easy to pick up what is required to do, work life and home life is a bit of an issue, and don't tend to work around family commitments. Other than that it's okay.
Pros
Friendly
Cons
Work life and home life not a good balance
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Nightmare to progress. Very repetitive
Supervisor (Current Employee) –  UK9 October 2017
Been Screwfix for 3 years. Pay for supervisor is just above that of a staff member despite having keys to the store and being in charge in the managers absence, sometime even when they are there. Manager and assistant mangers spend ungodly amount of time in the office and leave supervisors to run the store. Hours are ok but don't do overtine becuase you'll never get extra pay or even a thank you. Upper management and area managers don't seem to care if youre happy in your job as long as they are hitting targets.
Pros
Breaks and holiday are ok
Cons
Bad pay, everything else
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Fun workplace
Sales Assistant (Current Employee) –  Dunstable, Bedfordshire6 October 2017
It’s a great place to work everyone’s friendly and you met some great people along the way. The customers you come across are very friendly and patient so you could be stuck with something and want help from another colleague and they’re happlying willing to wait for you
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Good job
Supervisor (Current Employee) –  Manchester, Greater Manchester5 October 2017
It was good most of the time, rotas change without notice. Overall enjoying my time, staff are great, holidays if you are allowed them are okay and the management can be somewhat lazy.
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The best thing about the place is that you'll rack up a good stretch of walking distance each day. But that's it.
Relish/customer Service Agent (Former Employee) –  Wincanton4 October 2017
Nice people who work there, but if you want to progress for such a huge company you've come to the wrong place. No real incetives or culture to the place. You're just a number, simple as that.

Your typical warehouse working environment which suits any labour market.
Pros
Canteen.
Cons
No opportunites to grow.
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Not the worst
Sales Associate (Former Employee) –  Northamptonshire3 October 2017
In my time of being there i had two managers who were completely different. One refused to acknowledge if there was a problem, the other was a 'friendly' bully. The best part would be if you have a good team and things get done then you'll have a lot of fun. But if you have no staff things can become very difficult.
Pros
Team members
Cons
Team members
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Overall rating

3.5
Based on 305 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.0
Culture
3.3