Cons: high turn-over of staff
Working in a call centre dealing with a variety of calls bill explanation, tarriff reviews and customer complaints.
Developed many skills such as communication, time management and working under intense pressure.
The most challenging part of the job was also what I enjoyed most dealing with aggresive difficult customers. I found great satisfaction – more... in solving the issues of a disatisfied customer and having changed there opinion on what may of been previously poor service. – less