Implementation Manager (Former Employee) – Home based office – 8 January 2018
It was always a position that would scale down in head count, so it was a difficult environment for the last 12 months or so. I was home based so I was trusted and left to get my work done to the high standard required. A negative about Royal London is that they do not invest any resource into developing their staff, which was a real shame, in my opinion.
Customer Consultant (Current Employee) – Wilmslow – 2 October 2017
This company is helping employees grow within the business and tries to create opportunities to develop.They have given myself more responsibilities to find new ways to complete tasks in a more efficient manner.
Customer Service Advisor (Current Employee) – Manchester, Greater Manchester – 17 July 2017
Great place to work and make friends. Not much in terms of incentives or bonuses. When processes change and become longer to complete on call, KPI's don't change and it becomes are to maintain KPI's which are monitored closely by management. The pay for the job is excellent
Managers are bullies who regard young female staff as their own playthings. Was one of the top consultants but was forced out on made up accusations. Think hard before joining this morally dubious firm
Customer Service Advisor (Former Employee) – Manchester – 21 June 2016
Overall my time at The Royal London group was brilliant. It gave me the time to meet lots of new people and to engage with customers over the phone and friends in the workplace. My main job role while working for this company was customer service and management of the mail. My typical day at work would be to answer customers problems and that needs that they might have, i would manage their investments and make sure everything is running smoothly. The most enjoyable part about working at that facility was how welcome the staff made me feel when i joined as the youngest adviser. The least Enjoyable part of my day would be some of the impatient customers but it was my job to keep them happy and satisfied with my service and i feel i shown that throughout my employment there.
Flexible and productive work environment, very encouraging
Customer Service Administrator (Former Employee) – Wilmslow – 1 February 2016
Royal London are a nurturing company who know that an employer's philosophy should be "you get out what you put in". They provide excellent training and support, along with flexible work hours and a comfortable environment, and in turn ask for hard work and dedication. Their customer facing staff therefore tend to be some of the most understanding and knowledgeable people you could hope to encounter over the phone. The offices are well equipped and in fantastic buildings, and they provide a wonderful array of benefits to working there.
Data Migration Administrator (Current Employee) – Edinburgh – 11 September 2015
it's generally a laid back office atmosphere, but it's not the most challenging place to work and I've personally not seen much progression, more people seem to get better jobs in other companies off the back of working here...!
Coffee is cheaper than external shops; it's laid back
Great place to work, good benefits and wonderful location
Senior Customer Service Consultant (Current Employee) – Wilmslow – 25 August 2015
A typical day for me would be providing information to customers regarding values and charges on mainly Pension policies. Since the new pension changes its been extremely busy but it is a place where everyone pulls together. The people make Royal London, the culture is a sharing and caring one. The hardest part of my job is when people call when they have lost a loved one, you have to keep focused on the important information that you are giving them as you know its a difficult time. The most enjoyable is speaking to policy holders and sometime having a chat and a joke but being able to give them a great service too.