Welcoming, inclusive, diverse, ejoyable
Private Banking Officer (Current Employee) – Manchester – 3 January 2018
A typical day at job consists of handling customers' requests and enquiries over the phone, liaising with private banking managers to offer support on technical matters and more complex cases. We have daily huddles to discuss latest news and incidents,also changes to existing processes and products.
I learnt how to be responsible, put customers' needs first, adhere to guidelines and regulations, work towards goals, objectives and targets.
Managers and team leaders are selected on merit and have the right skills and experience to manage their teams effectively.
The bank offers support to its employees through Life Matters.
It can be hard to deal with unhappy customers at times. Most customers are very appreciative of our work
flexibility and option to do overtime
It can be stressful at times