RBS Group Employer Reviews

I work in a very lively office where there are at least 1000 people coming and going

i worked for RBS for four years being pushed from pillar to post, With no place for career development.

work colleagues were un-interesting people who fought for something over you.

management could not organise a barn dance in a barn, you were pushed from pillar to post i do not drive and i was expected to travel two - three hours a day on a train – more... to cover when i arrived at location i was not expected or needed. – less

30 years employment has given me invaluable skills, I know working life inside out within banking and can meet any challenges.

I had a final happy year within a formal communications team after developing my skills in other roles.

We translated the Executive thoughts and directions into usable communications to employees using a variety of channels.

I've – more... enjoyed seeing Comms from both sides and ensuring that outputs were relevant and interesting.

Communications is a profession where one can really help employees. I'd like to continue writing efffective Comms in another organisation. – less

Great place to work. Great people, great management, great location.

During this period at RBS, planning was essential to keep deliverable to agreed timescales.

This was challenging and rewarding.

busy and fun working place, managment very helpfull, lernt alot about relationship management as most of the client was dealt by relationship managers.to meet customers needs as they expacted to be provided the service tailered to thier needs.

A day at my work is non-stop we strive to give great Customer Service and we keep the customer at the heart of everything we do. I have learnt alot from my work from building work skills, from working in a group to being the best at serving the customer in the right manner. My co-workers are fantastic as we have built a great team over the years and – more... this makes the job more enjoyable. The hardest part is being the best but that is the challenge we have. – less

Typical day at work is being shouted at by angry customers for the state the bank is in. most of the banking work is self taught as it is virtually impossible to get away from front counted/banking hall to complete course, due to staff shortages. Management is like the blind leading the blind in some branches. Not one of the Branches up and down the – more... country sing from the same Hymm sheet. The hardest part of the job is staying pausitive for the customers when you know you are understaffed constantly, you dont know if/when your getting your lunch break, what time of night you are getting out. What events in your life you will have to postpone as you cant get your Flexi you have already worked for. Not getting the holidays you want.... not doing the specific job you are meant to do. False promises made by your managers regarding the job you have applied for. The lies told by varies Managers and up the line. Shocking Kitchen/toilet facilities within the branches. – less

I was with RBS for 10 months and worked in the loan information team. WE used back office systems to find customer data and send relevant data to the customer. It was very target orientated and repetitive but manageable. In that I mean they are understanding if there are fair reasons for not hitting target. I enjoyed working there, the place is upbeat.

Through working here I have gained many vital skills needed to carry out my role on a daily basis. I have gained a great understanding of the processes undertaken and have found them interesting.

Through working here I have gained many vital skills needed to carry out my role on a daily basis. I have gained a great understanding of the processes undertaken and have found them interesting.

I like my Job role as a Fraud Investigator and all that the Job entails.
I have learned the importance of customer focus, and knowing the correct procedures in your job role.
The importance of treating customers fairly.
the management overall is good but coming from a management background find that certain things are frustrating as I can see easier – more... ways to deal with certain situations.
the hardest part of the job is training other staff the process and the most enjoyable part is the daily challenges. – less

i work in a group of 11 people, we are all close yet have very different characters. On a typical monday its usually busy so i get in early and set my targets, plan my day to prioritise my load. We have a team meeting usually before lunch and discuss any latest changes, business communication and performace. We share idea's hints and tips from sales – more... and feedback we'v recieved from management on our work.
The hardest part of the job I would say is probably dealing with angry/difficult customers. The best way we overcome this is just to remain calm and have empathy towards those customers. The most important thing is to treat all customers fairly and always start fresh on a new call. Overall I enjoy talking to customers, going the extra way to help them and offering upsell where possible. – less

A day as a Customer Service Officer consisted in meeting various customers from all walks of life, and being able to build a rapport. I learned a lot about communication with both customers and peers, and the way in which retail is managed.
The most difficult part of the job was adhering to targets set e.g. referrals for Customer Advisors to sell products, – more... tailored to the customer's needs. The most enjoyable part of the job was working in branch, in a somewhat 'family' environment; good balance between fun and pressure to drive me to attain goals and targets. – less

Post Room Worker
•Supported the Post Room in all areas, including sorting and distribution of mail, franking, binding and laminating documents.
•Worked in fast pace environment to prioritise workloads
•Occasionally, assist with operating the switchboard, answer incoming calls, greeting callers, providing information, transferring calls and/or taking – more... messages as necessary.
•Team work to help complete daily task
The most enjoyable part of my job was interaction with my team. I enjoyed assisting colleagues to ensure we met our daily targets, and on occassion assisting Management.

The hardest part of my job was at the beginning and travelling around to various RBS branches, and getting to know a lot of new people, but as I am a very friendly, polite and outgoing person I built rapport with colleagues very quickly. – less

Difficult to get bearings at first but company training program and helpful colleagues helped. Management is responsible and organized. Good experience.

I enter data base from legal documents on to the computer. I have learned that attention to detail is very important. The management are very highly trained and are interested about you as a individual.
I work with a team of 30 I have the ability to build a very strong relationship with customers, peers and senior management.
The hardest part of my – more... job is making the tea for 30 work friends
I really enjoy my job its very busy and I like to be kept busy, I enjoy change and learning new roles but unfortunately I am being made redundant at the end of December. – less

During my time at the royal bank of scotland my role and key foucs were providing a first class service to customers, in what was often a very fast moving environment, i am used to working to daily/weekly KPI's, also time management reporting directly to the sales manager.

Working at RBS is comparable to a dog fight.

You only work here as a last resort.

getting men ther brief about the days work ahead .filling out plan of work for the days work ahead and going over the dangers with the men making sure they new what they where and made sure every one signed the paper work.the most enjoyable part of the job was getting the job done tidy and before its time limit.