Endlessly frustrating and stessful
Restaurant Manager (Former Employee) – Glasgow, Glasgow – 4 April 2017
I worked for Pizza Hut in two different spells. In my first stint, i developed from a busboy to a General Manager, learning lots and helping develop others along the way. My managers were all great- supportive, fun, approachable and positive. Although Pizza Hut is highly standardised in the way they do things, at that point, as a manager you were allowed a certain amount of autonomy and this allowed me to flourish.
I returned after leaving for a couple of years and began working in a different area. The difference was striking. You cannot put your own management style. Everything is extremely processed and and dissension is frowned upon. My line manager was a nightmare - unsupportive, negative and, actually, the complete opposite of the culture that Pizza Hut tries to tell you it's all about. It was a horrible experience.
My hut had many maintenance issues and without the support of senior management, it was very difficult to get anything fixed. Instead, there's this absolute obsession with cutting payroll cost, running the workforce to the very limits. I'm all for running a business efficiently, but it seemed like they'd rather save £15 than staff appropriately to make an extra £500. It was very draining.
The bonus scheme is an absolute joke too. In almost 20 years in total with the company, and achieving much success, i made maybe 3 bonuses. I've made more in my new role in two months.
I would not recommend working for this company.
Stressful, work life balance, poor bonus, inconsistent mgt