HR Team (Current Employee) – London, Greater London – 15 February 2018
The company has had many years of not hitting its growth targets and as a result it has been in continuous reorganization and restructure to save costs. This has an impact on managers and leaders capacity to lead and manage and many employees are over worked.
The company vision, mission and values are strong. Which is a good thing, however the strategy to get there is not totally clear.
The company has wonderful flexibility compared to other industries and homeworking is possible and IT systems make it easy to work with colleagues all over the world.
As with any struggling company, there is not much cash around to splash on innovative programs and many areas are operating in survival mode.
account services specialist (Current Employee) – manchester salford quays – 13 March 2018
This environment has to be the most salacious and gossip mongering place I have ever had the displeasure if working in. Having worked and managed different call centres of different sizes over 20 years, the culture seems to be a "Mafioso" style where you have to be in, to get anywhere. The training was diabolical , and staff always seem to be off with stress or suspended. The culture is such, that the team leaders are frantically trying to get one over on each other to impress the call centre manager, who clearly promotes this management style. Unless you are young, trendy and happy with disposable friendships and are ruthless in your career progression, avoid at all costs. The workload is ridiculously heavy, and you have to fight for any kind of recognition, or opportunity.
Administrator (Former Employee) – Harlow, Essex – 19 February 2018
Priorities never clear, lack of long term planning, communication not effective, efforts to improve often frustrated and not implemented. Effort is not always recognised and rewarded because it is often fruitless due to constantly changing objectives. Benefits are good but you have to decide whether the daily frustration makes it worth staying for the benefits
benefits are good, flexible working usually available
Stakeholder Manager (Former Employee) – Home based/UK wide – 31 January 2018
Excellent opportunities to make a difference. Typical day included researching individual sectors education and skills requirements to meet with identified skills gaps and emerging new job role requirements. Create business development opportunities.
Admin and invigillator (Current Employee) – SOUTHGATE N14 – 9 November 2017
A flexible workplace with a great bunch of people. Although it can be rather tedious doing the same job everyday. The company has recently made alot of changes and taken away many perks but for a local job it is a good place to work. I have also worked at other branches and covered many staff in the time I have worked here. Travelling to holborn Southwark and basildon to name but a few.
Director (Former Employee) – Harlow, Essex – 19 October 2017
Reported to VP of the Global Legal Team, responsible for tackling piracy, arbitrage and grey market sales of Pearson products worldwide, including digital piracy, electronic theft of works, illegal redistribution of material across the internet, and viral distribution. Set up this new role to support and advise the business worldwide. Managed and resolved complex investigations, working closely with business units, HR and solicitors. In addition, worked on cases including theft, bullying and breach of contract. Travelled extensively and worldwide, to develop and guide other parts of the business on combatting successfully, copyright infringement.
Scanner Operator. (Former Employee) – Rotherham, South Yorkshire – 18 August 2017
A good days work. The scanners are easy to operate. Supervisors and personal assistants are always available to sort out problems. Busy and friendly workplace. Hardest part of the job standing for long periods. Good work mates good staff.