The complex manager of Highfield Grange is amazing, he is fair and understanding. My request for as many hours as they could possibly supply was matched with an offer of 74 hours in a week on one occasion which was gratefully accepted. The manager will always be there on a level which conveys past the management role because he goes above and beyond in order to ensure the fullest welfare and comfort of his staff both at work, at home or during their commute. My role was bar staff and first aid. During peak season, the bars can become hectic at busy periods such as lunch and dinner times. This was overturned by the manager arranging support from the quietest bar to the busiest bar and, working on the bar himself. The hardest part of the job is the occasional customer who has had one too many or may be completely sober and are so rude. However, The most enjoyable part of the job for me personally was the first aid because of the rewarding feeling and the gratefulness of the customer and their compliance with the paperwork or, being able to come into work regardless of how bad your day has been and the manager will completely erase it and you will feel happy again like it never happened. My pay rate was £7.50 per hour (18 years old) and the pay rate for the younger workers, the food runners was £5.65 per hour (16-17). In addition to this, the arcade staff and the sales and maintenance are lovely people, they will go the extra mile to help or, will call someone who can and in general they are lovely people to talk to and to work alongside.
Longer hours are always there if required, lifestyle choices are accounted for, most customers are lovely and some take it upon themselves to help with your job.
Bar staff are required to clean the toilets during the day, sometimes the restaurant is completely full, leading to the bar staff occasionally receiving complaints