Team leader, Oxford, Oxfordshire - 2 October 2017
In a typical day I can encounter anything to patient queries/ complaints, organising work cover, supporting other departments, putting a new SOP into place, discussing sick leave/ holiday leave and actioning according to the policy. I encourage team work and a positive can do attitude to all. My manager is very supportive and offers guidance when needed. The reward of my job is ensuring patients receive the best care and myself and my team have made their pathway as smooth as possible in what can be a very stressful time in their life.