Personal Shopper (Former Employee) – Andover, Hampshire – 2 November 2017
Great work colleagues not bad work. But management are a joke ready to throw you out the door at any moment. When fired or leaving the job made to look like a convict walked out of the location in front of all your friends and colleagues. Rubbish for night staff as left with no food and not allowed out of premises to get some. Don't work here unless you really want to know how bad Hitler really was.
Really badly run company. Used to be great from what I heard hence why I joined. But after probation I quickly realised what is wrong with this place and why does it have such a big turnover in staff. Management in my branch was good and never had any problems (kind of), but equipment wise (van, U1/M1, smartdrive) ITS TRAGIC. If you are smart enough and get to know the equipment and tricks around Ocado then you be fine otherwise find something else. You simply 85% of times wont make it on time. And when you are late (3hours because the lorries are late and your van is not loaded). Have fun!
Whats the point in struggling? And loosing your licence for £330 a week if you lucky.
Oh yeah and no weekends for you 6 weeks in a row. :)
CSTM and Marshal (Former Employee) – Dagenham. – 30 October 2017
You’re not allowed a life outside of work. The work itself isn’t too bad, but when my baby son was in nicu for twelve weeks and I had to take some extra time off I got the boot. This was just before I had been there two years. Talking to other drivers if they don’t like you then every slight mistake is punished to the fullest extent. Managers are allowed to take as much time off as they want with no consequences, but at the bottom rung of the ladder you get no support and are treated like a number. They have more people leaving than people starting.
Terrible shift patterns, treated like robots, management couldn’t care less.
Customer Service Assistant (Current Employee) – Oxford, Oxfordshire – 3 October 2017
I have only worked at Ocado for the last few months and I have to say, I am more than impressed with the culture and facilities and benefits for employees. Yes if you crash your vehicle or are rude to customers, you will face action but previous Reviews overplay this. Compared to competitors, Pay and Conditions are excellent and you are well trained and looked after. Yes there are petty complaints that staff moan about like any business and yes, the shifts are a commitment but you get rotas 3 months ahead and swaps and holidays are easy to book. If you enjoy driving and giving good customer service, this is a great job and progression is always on offer if you want it.
Warehouse Operative (Former Employee) – Tamworth – 2 October 2017
this is an ok place to work with good benefits, although the work is a bit monotanous. The managment in my opinion expect far to much in the way of production and only care about figures and little for the individual.
Personal shopper (Former Employee) – Hertfordshire – 30 September 2017
I like it there it was very easy but personal family problems make me move home!if I ever move back to England it will be a pleasure to work there again lot of cooperative people in a four level building every level managers and coordinators watch every detail making the best for the customers
Either have to be there at half 5 in the morning or at 3pm. I started at 3 and got home at half 1 when i was meant to be done at 11. You're given too many drops to do in an hour and the way the route is planned is so that you do a rough loop into London then back to base. Not taking into account the hour time slot the customer has arranged for you to drop to them. Meaning, when you get your route, you're already automatically going to be late for about 4 customers due to poor route planning, and by the time you've done the first 4 drops you're out of sync anyways and have to pull over and ring all the other customers saying you're going to be late which throws you back another half hour. Furthermore, the vans are often loaded incorrectly meaning before you have even left the van has to be reloaded knocking you back half an hour before you've left. The job is poorly organised, the items are thrown in by the warehouse staff so when you get to a drop milk has exploded all over the shopping. Not once did i stop for a break, never finished early, you are truly overworked and your back will be so achey by the end of the day. Honestly, I'd look elsewhere i did two weeks and threw the towel in as the stress i was experiencing was not worth the £72 a day.
Step-Up Marshal (Former Employee) – Sheffield – 5 September 2017
Will blame you for anything and everything Evil They book special busses just so they can throw innocent, hard working people under them They just want to sack everyone all the time Have a ridiculous staff turn over to get to employee number 10,000 it took them over 70,000 employees
no social life allowed, stressful job little benefits, wage poor for job demands
Customer Service (Current Employee) – Leeds – 4 September 2017
no social life left, stressful job little benefits, wage poor for job demands. Crazy start times, little back up from management, guilty first and always have to defend yourself from any customer complaints, company take no action against customers who abuse you verbally or make false accusations.duty of care is lacking.
Delivery Driver (Current Employee) – Avonmouth – 23 August 2017
Ocado is good to work for if you like to have a set number of drops each day, instead of loads of multi drops, it is a bit less pressure. The driving aspect of the job can be quite enjoyable as you get to see some really nice scenery when delivering to certain areas, but not so good when you get delayed in traffic and have difficulty finding a customers address. You generally work early or late shifts with varying start times, which is good because you can still enjoy part of your day, but not so good when it comes to arranging childcare.
Ocado really isn't as bad a place to work as some of these reviews might make out. Currently work in despatch, arguably the most physically demanding area of the warehouse, so yes you will have to graft. The work is repetitive and monotonous but this is unskilled work in a warehouse so what do you expect. I agree the wages are a little low but the incentive scheme can be generous if you are prepared to put in the effort and some of the other none monetery benefits are very nice. Pay is every four weeks and is usually accurate. Long days with early start and no option of part-time it is full time job only. Very nice staff canteen on site which is cheap as well as on site shop (also cheap). Management are ok generally but are a few bad ones, it is true that advancement is unlikely despite what the company says but it can be done. Overtime is always available but poorly paid and the amount of compulsory overtime is increasing as is the overall work load in a shift. Shift patterns are quite flexible with the ability to swap shifts with others and yourself, request holiday and overtime. Holiday allowance is at the legal minimum after being cut in a recent pay review. Sickness policy is harsh with more than three absences per year resulting in the first step of the disciplinary procedure beginning. Very high numbers of foreign workers (Romanians and Bulgarians mostly) so it can feel like us v them on occasion. Job is very easy to land as staff turn over is high so you will practically walk into the job.
Cheap canteen, bonus scheme and benefits, people, plenty of hours available
Long shifts with increasing amount of compulsory overtime, pay is still too low but improving
Customer Service Team Member (Current Employee) – Peterborough – 7 August 2017
Overall a very good company to work for. Being a CSTM, or delivery driver, the job is in fact very easy. No unloading/loading vans, simply turn up, paperwork, out, deliver, home.
One big negative for myself is that there doesn't appear to be any room for progression or promotion. With being a young man, and having a very young child to think about now, this is quite a big let down.
I would encourage people to work here though. Great banter, Team Managers are all a great laugh and really understanding.
Cheap vending machines, different delivery areas every day