Ocado Employee Reviews

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Brill company
Cstm driver (Current Employee) –  Sheffield, South Yorkshire21 February 2018
I've just started at ocado (Sheffield branch) best job I've had,planning really good,staff are very helpful,I used to do 300 plus miles a day in my last employment, so this is a breeze, I hope I'm here 4 the foreseeable future.
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every day is different as is every route
cstm (Current Employee) –  Dordon20 February 2018
I have enjoyed the various challenges of driving to various parts of the midlands at all times in all weathers meeting and talking to customers whilst delivering -when out on the road I feel like being my own boss again only wearing a uniform which prior I have never done .
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Worst company ever
Customer Service Driver (Former Employee) –  Croydon, Greater London18 February 2018
The management are useless and planning of deliveries are impossible. Get used to customers complaining and putting in negative feedback on a daily basis. Ocado doesn’t know what they are doing, consider working for tesco as they have better management but pay isn’t the best. Trailer is always late and you have the short straw to inform the customers who are very inconsiderate.
Pros
Paid break Weekly Pay
Cons
Late trailer Customers false negative feedback
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Do not look after their employees
HGV Class 1 Driver (Current Employee) –  Dordon15 February 2018
Poor management and not looking after drivers, you could be told you have a long run and when you arrive it has changed to a short run or vice versa. This meant that you could not plan anything after work. Management do not look after their employees.
Pros
Money and benefits good
Cons
Runs change from short to long runs without enough notice
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Its an easy job
Butcher (Current Employee) –  Hatfield, Hertfordshire11 February 2018
You have to be able to get on well with managers if you want to be have an easy life there. Most managers have their favourite people and if you go against one manager then be prepared to be picked on. Certain people can get away with a lot where as most people can not get away with it. The warehouse is manly made up of different cultures. If you are sick and they say you have to be off for 48 hours when you come back to work and if you have been off 3 times in a year they won't except being sick as an illness so you get stages.
Pros
Can't think of anything.
Cons
No life outside of ocado.
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Very weird people
Warehouse picking (Former Employee) –  Dordon, Warwickshire9 February 2018
At first I thought this was a great place to work, but after a while it gets very irritating being told what to do by all the other employees. Almost every single person that walks past your station feels it's their duty to be helpful by getting things for you and telling you what to do. It's very annoying!! Such a strange work culture.

But most importantly the repetitive nature of the work over a long shift is extremely bad on the body. A lot of people working there are in pain, but they have no other jobs to go to so they stick it out.

I bet none of the directors or shareholders would put their kids in a job like this. Such a selfish world.

Shorter shifts and a daily briefing telling everyone to mind their own business would make this a good company to work for.
Pros
Large free car park
Cons
Almost everything
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Very good place to work
Warehouse Operative / Order Picker (Current Employee) –  Tamworth1 February 2018
I have thoroughly enjoyed working here however it does feel very secure due to the way their absences work, their is a 13 week probation but the managers and other staff are amazing and I love going to work, The other reviews I have read only really apply if your a party lad/lass and want to go out on the lash constantly then this role would not suit you due to the hours etc but other than that its an brilliant place to work
Pros
great understanding management
Cons
your not paid for breaks and the system in which sickness abscences work
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Fun Workplace
Delivery Driver (Current Employee) –  Milton Keynes, Buckinghamshire1 February 2018
Ocado is a very good place to work for, very professional and very friendly. always willing to help with any problems on shift and off shift.
fair work load between all drivers
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You are very replaceable no job security
Van Delivery Driver (Former Employee) –  Park Royal1 February 2018
At Ocado your just a number when working as a CSTM it's all about the customers forget the employee your expected to go above and beyond but can get disposed of really easily the injuries I've seen at Ocado are so many that you get use to it shoulder problems and back pain are common your used until you have no use honestly stay away.
Pros
Decent hours
Cons
Too many to mention
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Poor company to work for.
Cstm (Former Employee) –  Milton Keynes, Buckinghamshire30 January 2018
The ethos is amazing. The execution when 'just right' is amazing. The difference to all the other "competition' is laughable , they truly do not stand a chance. Having said that, to work for Ocado you must be prepared to give up your life. The shifts are horrendous. If you as a CSTM go the extra mile noone will actually see. Customer will never (or rarely) pick up a phone or write an email to commend you. They will however complain the second your a minute late.

The training is amazing and this is NOT sadly backed up by management once your in the role. often purely due to route planning and uncontrollable events such as weather , traffic and other factors. The employee turn over is ridiculously high for a reason. They want the best but train you to do one job and then ask you to do another.

Talking to the customer, building a raport WAS ocado special standout amazing thing. Plus we would deliver anywhere. Now.. we throw the food (almost) .. lauch the prerequisite verbal spiel and GTFO of there.

The company is fast becoming a joke. Do not go there. Unless your single and need 3 months good money and dont mind putting in 60 hour weeks as in probation first 6 weeks of shift your on no sunday or premium routes. ( aka money days). But once you are they money is nice.. Put in overtime you can really earn.

I see alot of drivers just take as long as they want on sunday runs. I saw vans parked up and past them 90 mins later they claimed to be stuck in TRAFFIC lmao. good money overtime on sundays LMAO.

This is the type of driver that seems to get past probationary.
  more...

LASTLY.. DO NOT START SEPT-NOV YOU WILL 90% LIKELY BE TOLD YES ITS PERM BUT MIRACULOSLY FAIL PROBATIONARY JUST AFTER XMAS IS OVER.

As i said.. Systemically flawed company.
  less
Pros
Good money
Cons
No life
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physically challenging and tight deadlines
CSTM (Current Employee) –  Milton Keynes, Buckinghamshire28 January 2018
The day starts with odd shift times anything from 5.30am to 4pm but to get away on time it is always best to get in a little early to sort out route and check van and load.
The management are fine but rules are sticky adhered to even if they are to the detriment of smooth running and the culture is just get on with it and don't challenge any decisions made.
The hardest part of the job is keeping up to route and drop deadlines as traffic holdups are built into the route schedules.
The most enjoyable part is the camaraderie between drivers and being out on the road (if you like driving),
Pros
somethimes able to finish a little early
Cons
always having to get in before start time to make deadlines and disjointed shift rotas
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Hard work but do get rewarded with progression in the business if you work hard
Warehouse Operative (Current Employee) –  Tamworth, Staffordshire25 January 2018
First few works takes some adjusting with the hours and job role. But if you work hard and get on with people it can be enjoyable at times. If you work hard enough it does get recognised and you can progress within this business if that’s what you want
Pros
Canteen food. Incentive
Cons
Early mornings and long shifts
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Good place to work
Driver (Current Employee) –  West Drayton, Greater London13 January 2018
I have learnt to work to schedule, good customer service skills. I like the fact that when you have finished the work you can go home, the only bad thing is the working hours
Pros
Finish early discounts
Cons
Shift pattern
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Picker
Picker (Former Employee) –  Hatfield, Hertfordshire11 January 2018
The worst job ever, the worst management ever, if they don't like you're face you could expect that you can have complains without knowing and for no reason.
You cand get faild without knowing , they only call you to the office and say that you have too many complains and you are not good for the company even if you tried you're best and you didn't even know that you have one complains..i had no absences, no lateness, always trying my best and get field because two of the managers didn't like my face.. so think twice before you want to work there
Pros
Nothing
Cons
Everything
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Fun jobs if you like driving
Customer service Team member (Current Employee) –  Ruislip, Greater London6 January 2018
the job is good for people who like to drive and enjoy speaking to customers. time goes quick and you have a supportive team in the depot to assist you with any problems that may occur.
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No Life. Low wages.
CSTM (Current Employee) –  North West19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck.
Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all.
If you have kids, a wife, hobbies, social life, say goodbye to them.
Staff discount but you won’t be able to afford to shop there!
One benefit is the health care.
Pros
Health care.
Cons
Low wage, work terrible shifts, work every weekend, no work/life balance
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Good company
CSTM DELIVERY DRIVER (Current Employee) –  London18 December 2017
Everything is planned do van checks of you go for deliveries
easy job some time stairs might be problem parking for ocado you are only a number ! but better than tesco asda etc..
Wages are Ok cant complain a lot of bonus and benefits
Pros
weekly wages everything is planned fair company
Cons
shifts might be mornings or evening's - costumer might be rude
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Dartford
Customer Service Team Member (Former Employee) –  Dartford, Kent11 December 2017
Great working for them was great but i had to leave due to hours of working didn't go well with my girlfriends job hours over lapped and childcare was a problem. But the work place is great.
Pros
weekly pay
Cons
sav nav
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Very fun
Customer Service Delivery Driver (Current Employee) –  Leeds, West Yorkshire7 December 2017
Ocado is a good place to work with a good working life balance depending on the shift pattern you work. The job can be demanding in difficult weather conditions but is rewarding.
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Good place to work
Warehouse Operative/personzl shopper (Former Employee) –  Tamworth7 December 2017
Great job but just got to far to travel after 3 years on nights would be a great job if your local or in walking distance overall good place e to work for
Pros
Great staff shop
Cons
Can be long hours
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Overall rating

3.1
Based on 336 reviews
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