I have to echo the other comments on here, this place is so unprofessional and if you aren't in the managers clique, you aren't going any where.
No pay rise to match cost of living in last 4 years, no bonus in last two. No chance of promotion, so unless your dream job is answering phone calls and emails, being spoke to like dirt from customers and managers or being lied to, then this probably won't be the job for you.
I have been in full time employment for 18 years and have worked in various places of work and nothing has been this bad. The staff are so demotivated and for good reason, no one listens to them. People try to raise issues in staff forums and are just shot down as management don't agree there's a problem.
I honestly wish I never took this job, as nothing they spoke about in the interview happens.
Dead end job, no prospects, do yourself a favour and look elsewhere
None, you won't even get free parking anymore