Next PLC Employer Reviews

work from 6am to 2.30 pm or 2.30pm to 11.00pm
i have learnt how to pick orders and what to do about returning returns my co workers are a friendly bunch who we can get on well
the hardest part of the job is not been able to stay in one department
and the most enjoyable is having a laugh with my co workers

I really enjoyed working for Next company over the christmas period. It was very fast paced as it was the sales, i am very used to fast paced environments which this helped me to use it in retail which i really enjoyed as i love being on my feet and helping others anyway. My co-workers were very friendly and welcoming which made my time there even better. – more... The hardest part of the job was trying to keep the shop floor clean in all different areas but i was praised on my job of doing that by the floor managers! The most enjoyable part of the job was being able to help others and the environment of the workplace – less

A typical day at work would be coming in and unpacking the most recent delivery and then separating the regular clothes from the special purchase and later hanging them.

Don't get me wrong, I love my Job, but that's mostly due to the customers. Some of the people I work with are lovely, but the management are absolutely appalling, pretty much bullies, and unless you're one of their regular drinking buddies or willing to sleep your way to where you want to be you can forget about progressing within the company.

A typical day at work consists of 8 and half hours waiting about for batches to pack or induct which usually are done within 30 minutes. I learnt a lot of skills in the job such as picking,packing,inducting, confirmed put away and dispatch to some level. The management tried their best to accommodate people's needs but the higher level management lacked – more... ability to be organised. The hardest part of the job was working weekends for me as I couldn't do anything with my partner or son.
The most enjoyable part was the people I worked with. – less

I enjoyed working at NEXT, its a great shop with friendly staff and management. The shop is very welcoming, My people skills were developed in my short period in the store and my skills on the tills were significantly improved.

i typical day work would be learning new skills and getting on in a big team

A typical day at work was making sure that the shop floor was always tidy and making sure that they customers were getting approached and making sure they could find everything they were looking for. this job helped me to learn how to approach customers effectively. The hardest part of working at next was working the day of boxing day sales as the customers – more... were rude and pushed you out the way when tidying the floors to make sure the place was still tidy. – less

During my four years at Next I started as student and worked for the company just as a weekend/pt assistant. This was in the Chester store, which had a strong management team and I was trained in all appropriate areas. They built up my confidence and gained several customer compliments. I also worked in all departments therefore had a good product knowledge. – more... I enjoy working with the general public and the satisfaction you get when a customer is happy with the service.
I moved onto the Colne Lancashire store when I had finished university which is a retail park and therefore the opening hours are longer. I worked better hours although it was still part time and progressed onto a team coach role/supervisor. I learnt how to check certain areas such as replenishment and range plans of the store. – less

the company is a fine environment to work in. ive learnt a great deal in my time with next. iv have been greatly involved with planning end of season sales, setting up for stockcounts and arranging staff rotas/hours. the staff are very friendly with one another and each department works well with the others. the gulf between staff and management however – more... is worrying. mainly the senior managers who in my opinion see staff merely as payroll numbers easy to replace.
I do enjoy the job most days as I have many responsibilities. this makes for interesting work most of the time but due to the constant cutting of staff hours morale isn't always as high as it could be. – less

I'd never ever recommend or work for next again. Worst place to work by far in my opinion. Management was apalling as others have said tiny contracts but then expect you to do all the hours in the world and get funny if you can't. After working for next for 8 months I quit and left as the stress of trying juggle everything on my own was too much. The – more... most enjoyable part was my fellow staff mates were lovely but they were as sick of the company as I was. – less

Its a friendly place to work where you are fully trained. I learned to balance tasks with keeping the customers satisfaction the top priority. The managers and co-workers are very sociable which made asking questions easy. The hardest part was dealing with aggressive customers and the easiest part is giving excellent customer service.

A typical day at work would be going there in the morning and re-stocking the shelves of clothes or shoes on the childrens department and during the day making sure your always helping the customers and tidying the shop floor.
Learning something new every shift. Getting till trained next shift.
All my co-workers are very friendly and helpful.
Still – more... getting used to all the stock rooms and where everything is.
Most enjoyable part of my job is being able to help customers in having a great shopping experience. – less

I enjoyed my short time as an apprentice whilst working with next, my typical day would consist of serving the general public at the till points whilst maintaining a clean and friendly shopping environment. This would consist of making sure all daily stock was replenished on the shop floor, ensuring that all products were in size order and to the standards – more... of the visual merchandising guide. I enjoyed my position very much whilst at next and enjoyed all the aspects of the job. My fellow co-workers couldn't have been more helpful and friendly in assisting me with any problems or questions I had. It was with great regret that I had to leave my post with Next as the sole reasoning was that as a apprentice the pay was below minimum wage and so it was not financially feasible for my to stay with the company. I will always look back at Next with fond memories as they are a fantastic company to work for. – less

As Merit Sales and Team Coach of the Ladieswear and Childrenswear departments, my typical day at work can vary quite dramatically. Above anything else, my most important task is to maintain high quality customer service, no matter where I am where I am working on the shop floor. My title as Merit Sales shows that I am prepared to go above and beyond – more... for customers in the store. Strong product knowledge and years of retail experience have enabled me to quickly react to the needs of a customer and spot any buying signals they may need assistance with. As a Team Coach I provide training, guidance and leadership to new or less experienced members of our retail team. Throughout my day, I could be assisting any number of customers or working with my colleagues to provide the best customer service.

Through out my time at Next, I have learnt a tremendous amount about the retail environment as well as working with others towards a common goal. I have learnt a huge amount about how our Brighton store works as a business and how providing great customer service translates into sales towards our targets.

The Management team at Next are very friendly and hard-working. I would never feel uncomfortable asking them anything or for any advice. The same goes for my colleagues, of whom are equally hard working and go that extra mile for customers. The team at our store in Brighton is very strong and there is rarely anyone someone doesn't get on with.

The most challenging aspect of working in the store has to be the ability to juggle many tasks and provide the service Next is known for. On a busy day I could be given any number of tasks to complete, but doing so I cannot dig my head in the sand and get on with the jobs. I have to keep providing great customer service, which at busy times can be very challenging. Working with some customers can also be very difficult, as Next has rules and policies that we must stick to. Very rarely does this happen, but as an employee I have learn to be very versatile to meet the demands of each and every customer.

For me, the most enjoyable part of the job is making someone's day better, simply by providing great service. Some customers just don't want to ask for help and by offering my assistance and finding the help they require, you can really makes someone's day a lot better. A lot of this satisfaction comes with finding the customer their perfect item, or helping them decide what to purchase. – less

I have new customers and regular customers in every day and have some good conversations with them all and i learn something different every day, we have very friendly managers on the shop floors, all the staff are very friendly i get on with everybody, the hardest part of the job is when its very busy and we dont have a minute and the most enjoyable – more... part is making all the customers happy and satisfide with your service. – less

My typical day of work starts with doing a floor walk (walking around the sales floor deciding what jobs need doing in what order). I then would deligate these jobs to others. I neeed staff in certain areas of the sales floor, so I would set that up. Check the training of staff. Check the clocking in system to see if any staff were late or failed to – more... turn up, and manage them accordingly. Communicate to senior managers any issues of the day, also how I would resolve these issues. The most enjoyable part of my job is giving customers a great shopping experience and meeting all kinds of new people. The hardest part is driving effiencies, as we've currently cut down on the use of manhours by cutting the minimum floor cover on each department. – less

During my work experience a typical day would include working in the stock room, helping customers, pricing up clothes, putting them out and using the cash register. At NEXT I learned how to work as part of a team. The management and co-workers were helpful which made working there easier. The hardest part of the job was working long hours as I was – more... not used to it. After about a week I got used to it and it did not bother me. The most enjoyable part of the job was meeting new people. – less

worked here twice and why I went back second time I will never know!
They give you tiny contracted hours but expect to click their fingers and you do the extra hours. You have to be in with the click

A typical day involves serving customers, dealing with customer queries and complaints providing excellent customer service, answering the telephone and generally upkeep of the department.

I have learnt how to deal with difficult customers in an appropriate mannor and how to lead a team well.

I currently manage the team and ladies deparment two evenings – more... a week and all day sunday.

The most enjoyable part of my job is the satisfation after providing the customer with what they wanted and knowing I had gone out of my way to provide the best custmer service I could. – less